马雷度假村

We were very much looking forward to our stay at the Mare Resort but unfortunately our four nights were ruined as the hotel was being used to support the build of a massive stage and other supporting infrastructure for a concert outside the front door of the hotel. The noise and disruption to our use of the hotel as guests was totally unacceptable. We received no prior warning that there may be this level of disruption to enable us to review our booking which again is totally unacceptable behaviour on the part of the hotel owners who we assume profited from renting space and rooms to the concert organisers. On this basis the hotel should have been closed to normal guests and rented totally to the concert organisers. Other comments: 1. We were denied access to the hotel by concert security staff on a number of occasions and had to negotiate our way in! 2. Breakfast was very low quality produce served in a dimly lit meeting room with no outside windows. 3. The lifts were not working for extended periods. 4. Sound and lighting equipment were all over the place being moved to the third floor. 5. The only positive were the staff who were very apologetic and to be honest appeared embarrassed that paying guests were treated so badly.

Excellent location and super friendly staff.

Hotel meraviglioso, personale professionale e gentile servizio top

Acceuil chaleureux tres pro et agréable

Brilliant staff, very helpful and friendly…they truly made a difference. Plus, the Hotel is truly unique and very historic in the middle of Trani. We loved every second of our stay and highly recommend it to anybody who loves history, elegance, and a relaxing atmosphere.

The room was too hot for a comfortable sleep. After the first night we were told that they would check to see about turning the heat off and the air on. We weren’t offered a fan to help sleep or any other help. Upon checkout we were told that by law, they couldn’t turn on the air conditioning until April 20. We checked out on April 18. The breakfast buffet was horrible. We tried it the first day and never went back. The rooftop terrace was closed for the season, even though the weather was warm. We would have enjoyed sitting there. The location was great and we loved the town. The hotel was on the verge of being dated and neglected. The management was unwilling to offer any help or compensation for our discomfort. We suggested they waive the parking fee. We never even received an apology for the sleepless nights.

Clean room, great view over the harbour, friendly staff.

La chambre était bien et propre.

.

Lovely hotel, staff were fantastic in making my stay seamless. Room was lovely; well finished, clean and tidy. Would recommend.

Emplacement exceptionnel, personnel aux petits soins, petit dej bien mais sans plus.

What a gem! Coming back very soon

Hotel maravilhoso, limpeza é excelente! Só acho que tem que melhorar o café da manhã, muito pouca opção, inclusive em frutas !

Marè is an amazing and fascinating building, perfectly located for the harbour and restaurants. Very comfortable rooms, although our ‘courtyard view’ was more of a brick wall which made the room a little dark. Breakfast served on the roof terrace was delicious with lots of choice of savoury and sweet pastries, bread, cold cheese, meats and fruit. It was disappointing that the roof top Solanza and spa area was closed and we were not aware of this before our stay.

Perfect location and great rooms. Breatkfast on rooftop with amazing view of city. Only minus was a festival in front of hotel with a lot of noise until 24h.

Fantastic stay in a beautiful noble palace. The location is ideal and the staff extremely attentive. The perfect place to enjoy beautiful Trani.

When we arrived we were given a dark room with 2 very small windows, no light as a result and certainly no “courtyard view” as described on the Hotel.com website. We had to complain and were only then offered a more suitable option. The reason we booked Mare Resort was because the name suggests something more than we got, while the description and photos in Hotel.com advised a Terrace, solarium, private beach, sun loungers and beach towels, none of which were available. Mare Resort failed in so many ways to match the description on the Hotels.com platform which enticed us to pay above our normal rate, and we were greatly let down by Hotel.com, and are entitled to a refund.

El muchacho de la recepción Giordano, nos hizo la diferencia… EXCELENTE!!! Todo muy bien!

The only positive about this hotel was the view of the harbour-fantastic. It was well located. The floor was filthy. Room clean up had to be done before 11am. Bre

While the hotel was modern and very central, and the staff was very friendly, we ran into some major issues during our stay. The WiFi did not work in our room or anywhere in our floor. We reported this shortly after our arrival but were told to try again later. The problem persisted throughout the night and on the next morning, and when we reported this to a staff member - they admitted that they had a problem and promised to have it solved “within 30 minutes”. Unfortunately this was never fixed until our checkout. Since cellular reception at the hotel is also very weak - we had no internet connection during our entire stay. Another problem was that the shower in our room did not drain, but instead flooded the entire bathroom. Overall this is a good hotel, but maintenance issues should be resolved and staff should learn to address such problems when they occur.