马克西姆艾萨尔酒店

Close to most of the attraction points in Florence

Sehr nettes, hilfsbereites Personal, sehr sauberes Zimmer, gut ausgestattet

Highly recommend

Hotel ótimo quarto grande

Very clean and the staff paid attention to the small details.

Stanza pulita, personale gentile, colazione ottima

Great location and wonderful boutique hotel. Exceptional breakfast and helpful staff. The ferry stop is right next door which is a bonus for getting around.

La calefacción perfecta. El desayuno muy completo. Personal muy atento. Habitación muy limpia.

주여 관광지와 가깝고 직원들 친절해요. 피렌체 5일 있으면서 불편함 없었어요. 추천해요. 다시 묵을 의향있어요.

DONT STAY HERE. This was not a budget hotel—we chose it because it was more expensive than other options and expected better quality. That was a mistake. The room we were given while traveling with our teenage daughter was extremely small and visibly dirty. There was thick dust throughout the room, especially on top of the closets. On the second day, we found hair in the bed after lifting the sheets. The walls were so thin that we could hear everything from the next room. Before leaving, we checked under the bed and were shocked by the amount of dust and debris—it was unlike anything we’ve seen in years of traveling. All of this is documented with photos. Parking was chaotic and confusing. Staff instructed us to drive to the hotel, then seemed confused about our car. One night we were told parking was unavailable and sent back into the city; the next morning they warned us about possible tickets. No one appeared to understand their own system. Breakfast was poorly managed. Although advertised as 7:00–10:00, food was consistently gone early and rarely replenished, even before 8:45 AM. Staff seemed annoyed when guests asked about the breakfast issue. Reception staff were distracted and unprofessional, and customer service was essentially nonexistent. We have traveled extensively for over a decade and have never experienced a hotel this unhygienic and poorly managed. There are many wonderful places to stay in Florence—this is not one of them. Parking issue was a disaster, too.

El hotel está en una zona excelente, muy céntrico, cercano a muchos puntos de interés, es desayuno es bueno y variado. Tuvimos un contratiempo con el agua caliente, que se solucionó una hora más tarde. Todo bien, buen hotel.

Staff are friendly and helpful

Cardápio do café da manha simples, nao teve reposição. Nao limparam nosso quarto na 2 diaria, inventaram uma desculpa qualquer, e um Sinto muito. Ficamos no 4 andar, vc Sobe até o 3 de elevador e o ultimo andar pela escada, vai entender isso. Passamos frio a noite, calefação desligada. Tentamos contato com a recepção mas avisaram que somente se muitos reclamassem do frio que ligariam, eu estava com meus filhos, e mesmo assim nao deram a devida atenção. Tentei trocar de hotel porem o hoteis.com me avisou que como eu fiz o check-in eu perderia o valor pago. Enfim o que fica de bom? Q localização que é no meio de todas as atrações turisticas. Voltaria para esse hotel? Nao.

Café da manhã péssimo! Nada prestou! Tudo industrializado. Em pleno café da manhã do dia 31/12 e 01/01, só havia produtos industrializados, pão velho, bolo velho de 2 dias atrás, sequer havia frutas. Muito ruim o café da manhã. Só havia um funcionário, as mesas sujas e com pratos empilhados por horas. Mesas apertadas e toalhas sujas. Dava nojo de comer! Localização ótima. No centro, e perto de tudo! Fácil acesso para os pontos turísticos! Única parte boa do hotel. Banheiros com Box no mesmo nível do banheiro, e com cortinas de tecido, ou seja, ao tomar banho, o banheiro e quarto enchiam de água e ficavam um caos. Sem condições.

El staff muy amable y te ayuden en todo

Céntrico, limpio, y muy buena atención. Puedes dejar el equipaje después del check out sin costo

La limpieza de la habitación,

The location of this property is incredible! It is in the epicenter of everything a visitor would want; museums, the rail station, city center, upscale shopping and restaurants, historic sites... plus, it is a lovely hotel with a very friendly staff.

Really nice hotel, couldn't be more central than that, 3 minutes from the Duomo and 3' from Palazzo Vecchio. The room is comfy, wifi works ok and the breakfast is ok. Really recommended if you don't have a car, because the garage they use has to collect and bring it back and everytime is about 20-30'. But if you just arrive there, leave the car and get it when you check out is perfect, also not expensive at 30 euro per day (small car)

Cute rooms! Nice area