Disappointing service and unreliable Wi-Fi.
The check-in experience was pleasant — the receptionist who welcomed us was warm and professional. Unfortunately, the rest of the stay didn't match.
A different receptionist later told us food wasn't allowed in the rooms (fine, though staff had approved it earlier that same day) and, when I politely asked why, told me I needed to "respect" the place and because she "says so" — in a condescending tone that was completely uncalled for.
The in-room Wi-Fi then stopped working entirely. When I called reception, the same staff member was dismissive and practically hung up on me. The person sent to help turned off my phone's airplane mode, connected to my personal mobile data, loaded a page on my own cellular network after several tries, declared the Wi-Fi "fixed," and left. The hotel Wi-Fi remained poor throughout the stay — a real problem for international travellers who depend on it.
The location and initial welcome were nice, but the staff attitude and Wi-Fi issues left a bad taste. I'd expect much better communication and problem-solving from a hotel of this standard.