维亚韦内托精选

Customer service horrible-Rude

This hotel was amazing, it was clean and tidy. The check in process was easy and efficient. The staff was incredible and helped out with anything I needed.

Very clean, good size. Problem was shower was overfilling and drainage was an issue, but good location

I would strongly advise against staying at this hotel. My recent three-night stay was an absolute nightmare from start to finish.The issues began before I even arrived. I messaged the hotel with a few basic questions about transportation, and they completely ignored my texts. When we arrived, they refused to let us check in until exactly 2:00 PM, which has never happened to me at any other hotel. To make matters worse, the front desk agent was incredibly rude and assigned us an awful room.Once we got inside, we realized the air conditioner was broken. After complaining multiple times—and essentially being told by staff to just "suck it up"—they finally moved us to a different room. However, the second room was just as bad; the toilet flush did not work. On top of the maintenance issues, the cleanliness was unacceptable. They never changed our bedsheets during our stay, and the bathroom was dirty when we arrived.Save your money and peace of mind. I do not recommend this hotel to anyone.

The area of where the hotel is nice but the inside the room was a dirty. We were three people and there was only one chair and we had no place to sit. Could have been much better for the price we paid. There weren't enough clothing hangers even though there was a lot of room on the walls. It was like the room was incomplete.

Great location, comfortable hotel with nice amenities and helpful staff

This was the best hotel we stayed at in Europe- we thoroughly enjoyed it and loved the location! I would stay there every time if I could- perfect! Wish we would have found something like it in Paris.

The property and room were fine. The location was in a nice area, but not necessarily close to any of the main attractions. My big complaint was with the customer service. It was our honeymoon (following our vow renewal) and our son & his girlfriend's 5-year anniversary. We were also traveling with our little girl. I called before coming and sent an email about putting some special items in each room. A note, chocolates, wine, or balloons. Something on our daughter's bed and in our son & his girls room - a special touch if you will. When arriving, the front desk knew nothing of this but promised it would be taken care of that evening when we stepped out. It never happened. The following morning, the staff said they would handle it, but it never happened again. The same staffers were there for the next two days, and neither offered to correct the situation. I just turned off by the lack of customer care as a vacation rental host myself.

Our only issue was we could not change the mini split in our room from heat to AC. It needed to be done from the front desk but once that once done it was excellent. Nice clean hotel, very quiet

Excellent

Camera pulita. Ben posizionato. Struttura adeguata

Good location and helpful staff

Amazing experience

All good

The hotel staff were very helpful and friendly. Location was wonderful, close to lots of shopping and restaurants.

Clean hotel, nice staff, breakfast was delicious. Air conditioning was not on yet so we had to keep windows open for air circulation and rooms were small so warm . Some late night noise occasionally that would not have been an issue but windows were open

Mye bråk fra gangen. Stire gliper ved dørene så man hører alt som skjer på gangen.

Det var alt i alt ikke en positiv oplevelse. Aircon virkede ikke. Håndklæderne havde pletter på sig. Der var noget galt med afløbene, så en gang imellem lugtede der af kloak på værelset. Der manglede fjernbetjening til TV, og selv da jeg gjorde receptionen opmærksom på dette, lovede de at finde en, men den kom aldrig. Da vi skulle tjekke ud ville de have ekstra betaling for at opbevare vores tasker i 3 timer - det er åbenbart kun inkluderet når man ankommer, ikke ved afrejse. Hotellet ser pænt ud på billederne, men lever slet ikke op til 4 stjerne, og ville ikke anbefale det til nogen.

Super

Great location and overall excellent stay. The room was very comfortable and everything was in perfect condition. The only issue was that at check-in we were not informed that our rate included breakfast. We only realized it on the last day when we checked our reservation details, so unfortunately we were only able to enjoy it once.