丸福楼

Excellent service

The design and deco of the hotel is top notch. Room is nicely decorated and thoughtfully design. The renovation done perfectly to maintain the heritage of the building at the same time creating a comfortable living space with the input of luxurious feeling and technology. However, the staff and service is not up to par with the hardware, especially when you’re not Japanese or caucasian. During check in, the front desk will direct you to a room and while other guest were being carefully explained and tour for the hotel, I was just ask to be seated and wait, after sometimes, someone brought us to the room and point to us the way to the library and lounge on the way. I really appreciate the concept of self-service bar, but I also appreciate if someone could replenish items like ice or towel or dip mats for the bar, but it was not happening. Dinner and breakfast was ok, staff were busy cooking and decorating the dishes for the whole meal and seriously I didn’t felt any kind of service or interaction were happening. I skipped the lunch because the whole experience is not very welcoming. After staying in so many hotels and onsen ryokan in Japan, it’s actually the first time I felt that. I surely understand some of the guest would like service not too attentive and have more personal space, but I also believe basic politeness and pay attention to what’s their guests need is something very basic, and those were lack in this hotel.

Excellent service!

I had a great few days here, this place preserves the original features of Nintendo, it has a lot of history and great design, I really like it. The staff is very friendly and welcoming, the surroundings are also quiet. I can enjoy drinks every day and there is even a late-night snack. I really love it here. Staying here is truly wonderful.

環境、服務都很好。非常棒！！

Beautiful rooms and helpful staff. You could spend hours in the lounge.

La chambre était grande, agréable, très lumineuse ; la literie impeccable ; la salle de bain avec baignoire et douche japonaise.

Great, clean, classic Kyoto

いつも心地良く過ごさせて頂けます。

Everything you could want from a boutique hotwl

客室が清潔でよかった。お風呂とトイレが別になっており使いやすかった。

Beautiful place, very interesting history and architecture, library/bar is really cool

Great hotel overall, convenient location, friendly staff speaking good English

Beautiful, clean, with friendly and helpful staff.

Second time visiting and as good as ever! We’ll be back for sure.

Amazing experience

This boutique hotel had exceptional service, the team was lovely and the complimentary mini-bar and snacks was definitely a nice touch. The room was spacious and comfortable for a family of 4. The little piece of Nintendo history also made the stay even more special. It was also nice to be in a quiet neighborhood but still be close to the city and busy areas. The library and open bar/self-service bar was also great. It was like coming home every night and everyone felt at ease and comfortable.

a perfect hotel. The staff is very friendly and the hotel is beautiful. We loved the lounge area and the upstairs library. We can't wait to visit again.

Amazing art deco hotel. Wonderfully attentive team. Great amenities including well appointed rooms and wonderful library and bar facilities. Also in great location near Kyoto station and the centre of Kyoto. Can’t recommend it enough!

Quiet and attentive staff