Excellent service

The design and deco of the hotel is top notch. Room is nicely decorated and thoughtfully design. The renovation done perfectly to maintain the heritage of the building at the same time creating a comfortable living space with the input of luxurious feeling and technology. However, the staff and service is not up to par with the hardware, especially when you’re not Japanese or caucasian. During check in, the front desk will direct you to a room and while other guest were being carefully explained and tour for the hotel, I was just ask to be seated and wait, after sometimes, someone brought us to the room and point to us the way to the library and lounge on the way. I really appreciate the concept of self-service bar, but I also appreciate if someone could replenish items like ice or towel or dip mats for the bar, but it was not happening. Dinner and breakfast was ok, staff were busy cooking and decorating the dishes for the whole meal and seriously I didn’t felt any kind of service or interaction were happening. I skipped the lunch because the whole experience is not very welcoming. After staying in so many hotels and onsen ryokan in Japan, it’s actually the first time I felt that. I surely understand some of the guest would like service not too attentive and have more personal space, but I also believe basic politeness and pay attention to what’s their guests need is something very basic, and those were lack in this hotel.

Excellent service!

I had a great few days here, this place preserves the original features of Nintendo, it has a lot of history and great design, I really like it. The staff is very friendly and welcoming, the surroundings are also quiet. I can enjoy drinks every day and there is even a late-night snack. I really love it here. Staying here is truly wonderful.

環境、服務都很好。非常棒！！

Amazing experience!

We stayed for 7 nights and had a wonderful stay. The hotel itself is so beautiful and you are taken care of from the moment you arrive. Staff are always helpful and can accomodate your requests quickly. The location was fantastic with two good stations nearby, as well as plenty of locations within walking distance. The balcony view at sunrise was amazing, the room was very spacious, and all the furniture was high quality. Extremely comfortable bedding will help you rest after a busy day, and the housekeeping staff do a great job, as well as restocking your drinks fridge and snacks every day. Definitely recommend and can't wait to return!

Perfekter Aufenthalt - wir kommen gerne wieder

This was an awesome boutique hotel. We were interested in its pedigree as former Nintendo headquarters. The rooms were clean and spacious. The staff was extremely attentive. They offer an authentic Japanese breakfast, which we tried, but we were also able to make do with their coffee and croissants. Everything was complementary.

The definitive quiet luxury experience in Kyoto. Exceptional hospitality and meticulous attention to detail create an unparalleled sense of serenity. It is a flawless property, and I would simply never consider staying anywhere else in the city.

An amazing hotel! Staff friendly

Wonderful stay at a historical landmark. Cool to see one of Nintendos original HQ locations. Breakfast every morning was delicious and the staff were very attentive. Nice amenity to take the bikes out as well in the morning. Would visit again!

The stay was amazing, great central location. The staff are incredible. The Library is a very cool place to end a long day of sightseeing.

とても良かったです

施設案内が非常に興味深く、フードバーなども利用できて楽しかったです。近くのサウナの梅湯の入浴券もいただけます。ゆったりと過ごすことができました。

This place is wonderful. Maybe the best hotel I have ever stayed in. Just Superb! You get what you pay for.

The staff was very friendly and helpful, the property was very clean and comfortable, and the breakfast was delicious.

Pros: the room is clean, comfortable and well designed and lit. Bike rentals. Includes mini bar and access to the lounge and bar with alcohol. The place is exclusive and very private. Cons: second time staying here and I have a feeling that Japanese and locals get a more inclusive tour during their stay. Perhaps a language barrier, but would be great to learn more about the history.

Rundum ein tolles Hotel mit vielen Inklusivleistungen und tollem Design. Für Aufenthalte in Kyoto von nun an unsere erste Wahl!

Loved this gorgeous boutique hotel. It felt elegant yet peaceful in its small size. Our entry level or basic level room was really very large and was extremely comfortable with a comfortable king size bed, a separate dressing area and large bathroom area. The breakfast was outstanding of which we in particular loved both the avocado toast as well as the bread with fruit ( a white bread smothered in fresh cream topped with fresh strawberries) it was delicious! A fun add on in the hotel is the open bar anytime including a full self service bar with premium liquors, beer, and wine. The staff were very helpful. We look forward to staying there again. This hotel exceeded our every expectation.