Excellent service

The design and deco of the hotel is top notch. Room is nicely decorated and thoughtfully design. The renovation done perfectly to maintain the heritage of the building at the same time creating a comfortable living space with the input of luxurious feeling and technology. However, the staff and service is not up to par with the hardware, especially when you’re not Japanese or caucasian. During check in, the front desk will direct you to a room and while other guest were being carefully explained and tour for the hotel, I was just ask to be seated and wait, after sometimes, someone brought us to the room and point to us the way to the library and lounge on the way. I really appreciate the concept of self-service bar, but I also appreciate if someone could replenish items like ice or towel or dip mats for the bar, but it was not happening. Dinner and breakfast was ok, staff were busy cooking and decorating the dishes for the whole meal and seriously I didn’t felt any kind of service or interaction were happening. I skipped the lunch because the whole experience is not very welcoming. After staying in so many hotels and onsen ryokan in Japan, it’s actually the first time I felt that. I surely understand some of the guest would like service not too attentive and have more personal space, but I also believe basic politeness and pay attention to what’s their guests need is something very basic, and those were lack in this hotel.

Excellent service!

I had a great few days here, this place preserves the original features of Nintendo, it has a lot of history and great design, I really like it. The staff is very friendly and welcoming, the surroundings are also quiet. I can enjoy drinks every day and there is even a late-night snack. I really love it here. Staying here is truly wonderful.

環境、服務都很好。非常棒！！

施設案内が非常に興味深く、フードバーなども利用できて楽しかったです。近くのサウナの梅湯の入浴券もいただけます。ゆったりと過ごすことができました。

This place is wonderful. Maybe the best hotel I have ever stayed in. Just Superb! You get what you pay for.

The staff was very friendly and helpful, the property was very clean and comfortable, and the breakfast was delicious.

Pros: the room is clean, comfortable and well designed and lit. Bike rentals. Includes mini bar and access to the lounge and bar with alcohol. The place is exclusive and very private. Cons: second time staying here and I have a feeling that Japanese and locals get a more inclusive tour during their stay. Perhaps a language barrier, but would be great to learn more about the history.

Rundum ein tolles Hotel mit vielen Inklusivleistungen und tollem Design. Für Aufenthalte in Kyoto von nun an unsere erste Wahl!

Loved this gorgeous boutique hotel. It felt elegant yet peaceful in its small size. Our entry level or basic level room was really very large and was extremely comfortable with a comfortable king size bed, a separate dressing area and large bathroom area. The breakfast was outstanding of which we in particular loved both the avocado toast as well as the bread with fruit ( a white bread smothered in fresh cream topped with fresh strawberries) it was delicious! A fun add on in the hotel is the open bar anytime including a full self service bar with premium liquors, beer, and wine. The staff were very helpful. We look forward to staying there again. This hotel exceeded our every expectation.

10/10 would recommend

Very Good

Our stay was simply amazing. The room was beautiful and clean. The staff couldn’t have been more helpful and kind, anticipating needs and answering all of our questions. Breakfast was delicious, the lounge was comfortable to spend time in. A wonderful quiet space to come back to after a busy day.

Beautiful rooms and helpful staff. You could spend hours in the lounge.

La chambre était grande, agréable, très lumineuse ; la literie impeccable ; la salle de bain avec baignoire et douche japonaise.

Great, clean, classic Kyoto

いつも心地良く過ごさせて頂けます。

Everything you could want from a boutique hotwl

客室が清潔でよかった。お風呂とトイレが別になっており使いやすかった。