汤元酒店

Clean and spacious room, very nice onsen, friendly staff

Staff are nice and helpful. Room is clean and spacious. They have several onsens. They provide good quality food at both dinner and breakfast.

各方面都感到舒適。

客房整潔，服務不錯

Room is clean and tidy. Both breakfast and dinner are superb. Staff service is excellent. The outdoor onsen on 5/F is great. Worth to go for the “reed” room which allowed access to the VIP lounge.

Good

My experience in this hotel is terrible, once I stopped my car and front office staff came to help picking my luggage, but he fell my luggage bag from staircase that made a scratch mark. It is completely unacceptable to made such mistake. I found my room had no internet access despite connected to the in house WiFi, no any access through any area in room and even public corridor. Cleanness and tidiness in public bath is a completely terrible no matter which floors. No any staff assisted to do cleaning and it was full of dirty and used towel anywhere. It was really unexpected experience in Japan like this hotel.

自助早餐食材新鮮。 泊車容易

The staff is very welcoming and helpful. The dining experience was very pleasant and the food was great.

房間整潔，員工態度殷勤友善，房用用品齊全，溫泉及食物質素高。

早餐，晚餐，房間，大浴場非常好，值得一贊

Room is in the morden style but is large enough to put 2 luggages. Have hot water available in the room which you dont need to boil water for hot tea. There are a few hot spring available and all of them are quite spacious and with view. You can enjoy the subrise or sunset if you have hotspring on the top floor. There is shuttle bus pick up from JR to the hotel.

The room 'hot' water is not hot enough. It only can be warm even turn to maximum temperture.

A very enjoyable experience with the onsens and catering. The staffs are warm and professional. Highly recommending this hotel to anyone who are visiting around the Biwako area, and I would definitely visit this hotel again.

Excellent

晚餐及早餐都很好，員工很熱情。

Clean and new onsen hotel~ Staffs are nice and helpful~ our room is very modern~

食物及用餐服務一流!!

Very good service A free shuttle bus was offered to the near tourist spot Very nice hotspring with wide variety if choices

Excellent guest services, all the hotel staff try their best to make guests felt welcome. Food is really good, both in quality and presentation. Onsen are pretty good, with couple of different indoor and outdoor variety. A minor downside is the limited public space within the hotel compound to walk around (after all the sumptuous meals !)