我订的是舒适、干净、宽敞的房间,可以看到喷泉的景色。总的来说,这是一家非常棒的酒店,是我住过的最好的酒店之一!员工们非常友善、亲切、热情。非常感谢 Sigit C. Sugianto 先生提供的周到服务。我的澳门之行非常难忘,非常愉快。一定会再来的!下次再见。
Very happy to stay in Grand Hyatt Macau, even only one night, we booked 8 rooms. We arrived in the morning, we put our luggage in the concierge and we explored the city. All the staff is very kind and helpful, especially Jack Wu, he is very helpful when we check in the hotel. Will stay here again when we go back to Macau, the room is very comfortable, clean, and so big, the facilities are also great.
Great customer service and beautiful hotel. I was staying in Grand Hyatt Macau for 2 nights and would go to HK airport straight from Macau. The concierge (Mr. Sigit) + all of the staff were very helpful and attentive. He made arrangements for us so that our journey from Macau to HK airport would be effortlessly. Greatly recommend.
Thank you Grand Hyatt Macau! We had a pleasant stay there. Definitely will come back! Thank you Mr. Sigit & Mr. Adrian for a very warm hospitality. Super happy!
Sigit Sugianto, the concierge staff was extremely helpful to advise the best option to go directly to the Macau border instead of taking the ferry due to baggage check-in service and tax refund of HKD120, so we ended up throwing away our ferry tickets as it saves time, cost, and effort to drag our heavy luggage. Thank you so much for having an asset like Sigit who made us feel welcome and well attended. We will certainly visit Grand Hyatt again as the location is perfect and there is a direct shuttle bus from the Macau border or ferry terminal to take us to the hotel 👍.