天堂套房酒店

Vicinissima alla spiaggia di Playa Northe, e poco distante dal centro. Piscina pulita e molto carina. Stanza grande, climatizzata, Ampi spazi esterni

The hotel looked nothing like the photos shown on Hotels.com, which appear to have been taken many years ago. The sofa was dirty, with numerous stains that could not be cleaned, and the property generally needs serious maintenance and renovation. We requested additional cleaning because we found hair on the bedsheets. Clean sheets were eventually provided the following day. The manager was very helpful, which we appreciated, but unfortunately this could not compensate for the poor condition of the room and hotel. I want to warn other travellers that the current state of the hotel does not reflect the listing photos. We were also extremely disappointed by the lack of assistance from Hotels.com. This was unexpected, particularly as other platforms have, in our experience, shown considerably more concern for travellers when accommodation is not as advertised.

Everything was so good

The bed was comfortable, the AC worked and the water pressure was decent, but no warm/hot water the entire stay. The pool was nice and clean. Staff was only at the front desk the first and last day of our stay. We had to press a ring camera and wait for someone every time we needed fresh beach towels or toilet paper (we started with 3/4 roll of tp in the room). The staff would take pictures of the towels and tp they gave us. They did not clean the room the entire stay. No safe in the room. If the staff and amenities were easier to access we would stay again. Otherwise, we will probably try another hotel next time.

Very large room with kitchen. Walking distance to beach. Quiet

13 days here and what a great place. Spotless, well maintained and so close to everything we love on Isla Mujeres! Within metres of Playa Norte. The staff take great pride in maintaining this property and taking care of their guests. Alex, the manager, greeted us on arrival and escorted us to our suite. Room is spacious and included full fridge,, small cooktop and microwave along with basic dishes and utensils. The suite is modern and very clean. The beds are very comfortable, air conditioning keeps things liveable. Loved that linens and towels are monogrammed and the shower is modern, with great pressure. There is a hairdryer and body wash/shampoo provided. Our only, very minor concern was non-guests wandering through the property and even using the pool! Hard for staff to monitor. We got an excellent off-season rate this time and expect high season is considerably more, but definitely worth it! We’re already looking forward to returning here!

The location is great. Right next to North Garden Restaurant and right across the street from Snappers and a 2 min walk to the beach. Plenty of shops, bars, restaurants within walking distance. Our room was clean and the staff were helpful. The pool was nice after being at the beach all day. The weightroom had just enough equipment to get a good workout...a little worn out but it served its purpose.

Cercanía con playa norte, que está a unos pasos. La disponibilidad. El gerente Alex fue amable, pero no hay personal que esté presente todo el tiempo, es mediante un ring.

The shower was awful with water spraying out everywhere but little pressure. Couldn’t even get my hair wet. Toilet wouldn’t flush. I called and they did come and fix the shower and toilet. Ants in the kitchen area. Told them abs I was told it was from rain. WiFi was out for 2 days was told from weather although all the other places we went had wifi. Never came to clean the room. I requested towels and garbage removal. They brought towels but never took garbage. Was told when we got there they would refill the water dispenser but never did that either. Location was good for the beach! Probably would not stay there again.

The staff was lovely and very attentive when I had questions. Great location- close to the beach and a variety of restaurant's.

Me parece un lugar cool sin embargo, costo-beneficio. No me hizo check

Alex y todo el personal, siempre estuvieron atentos a cualquier necesidad

Decent location, but the details need work. I was in no way expecting fancy, and I was not disappointed. Pricey for what you get, though it served its purpose for a last-minute booking over a holiday week. The pool, easy walk to Playa Norte, and a responsive manager are genuine highlights — and the beds are comfortable, assuming you bring your own pillow (the ones provided are essentially decorative rocks). The bathroom is a design failure: an absurdly tall counter and faucet that turns a simple face wash into a full soaking event. The doorknob fell out of the door. No bedside lamp either, though to their credit, one was brought when asked. Clean room, streaming services included, but whoever approved the hot pink sheets should reconsider, as it makes you question their cleanliness.

I loved this hotel! very peaceful for our honeymoon. definitely would stay again!

We loved stay there. Alex and stuff are amazing. Location is amazing. 3 min to the best beach in Isla. Definitely will go back.

Location is incredible, bed was super comfortable, AC was very strong, room felt very spacious, grounds were beautiful, quiet and romantic, and staff super friendly! I loved it so much that I recommended it to my parents who just booked a 12 night stay with you. I will also be back! Thank you!

Staff were accommodating. Place and its location is very accessible to restaurants, stalls, and tourist area, especially the beach. You’re 3 to 5 minutes walk to the beach areas, don’t look for a beach front in this hotel. I recommend that you bring your own toiletries. Don’t expect for the cleanliness of your room to be a top notch like your 3-5 stars hotel. Overall, it’s a nice place to stay if you’re looking for a homy and chill vibe in the island.

Personal atento, habitaciones limpias y cubriendo cualquier necesidad, área de jardín y piscina muy agradable con mobiliario en excelentes condiciones.

We have found our home on Isla Mujeres. We have been traveling to this island for 25 years. We've stayed at many different places - but the search is over. I am afraid to say this - because there are less than 15 rooms - I want it to stay my little secret BUT I have to say what a fantastic stay we had. Right from the initial contact with Alexander Castellanos, who manages the property, everything went smooth as silk. We stayed in room 11 which was right beside the wonderful pool. We had 2 Queen pillowtop beds. The A/C worked perfectly, there was plenty of hot water for showers and the kitchenette was nice to have. We appreciated the large fridge and the coffee maker. We discovered this property accidentally last year while walking to North Garden for breakfast. This little oasis is tucked in between North Garden and Grill Garden (if you know you know....) and we were hooked at first sight. We enjoyed the very short walk to the beach. The beach club at the end of the road will give you 2 chairs and an umbrella for $450 pesos for the entire day. There is great food for lunch and great drinks for sale right there. Our days consisted of walking to the beach for the morning - until it got too crowded for us - and then coming back to our little sanctuary pool for the rest of the day. There were 4 of us and every day we had the entire pool to ourselves. There were rafts available to use and it was SO relaxing and peaceful. HIGHLY recommend this little gem.

Located across the street from Snappers. Staff was very nice, and kept up the grounds. This little place has potential but needs a refresh. Beds were comfy, AC worked well and had hot water in the shower. The pool was clean and in good condition and a nice touch the place. Con: The internet would not connect to WIFI and checking out was never made clear due to early checkout and language barrier. Overall I would return to this location...Place has potential