拉塞尔斯塔套房酒店

Hotel.com overcharge by 5300 pesos. Roof top terrace not open, only 1 pool, cold water, single sofa beds , no bedding, is only worth what hotel fee was, ? . 338 us was charge for 3 nights, 5800 peso approx , why I pay 11000 peso

Found that the hotel was tired looking, light bulbs missing, not enough glasses etc for 4 people in the apartment. Kitchen poorly appointed and if customers are required to wash the dishes, perhaps dish soap!! be neccessary

Very courteous staff. The room had an amazing view.

The staff were very courteous. The building needs a lot of upgrading and repair as many things were not working. Seems like the elevator was out of service every second day. Most fridges don't work properly. Ceiling fans also not working. Sitting area consisted of a couch with a board nailed across where a spring broke causing a large hard lump in the middle of the sitting area. Very uncomfortable. The views from the hotel are exceptional and things would be a great place to stay if the property owners would spend some money on upgrades instead of band aid solutions. When are fridge did not cool at off, we were given a replacement fridge. Apparently our neighbours on our floors had already complained of their fridge and our replacement fridge ended up being their fridge that they asked to be replaced (bandaid solutions). We were given two hard chairs to sit on in lieu of replacing our couch. Very uncomfortable. I cannot complain about the staff as they did the best they could with what they had to work with. WIFI was almost non existent and never got any help with that issue.

The room was not in good shape. As soon as we got there, we noticed that the TV was broken. We went downstairs and told the front desk they assured us that a new TV would be brought in the next day. They never replaced the TV. Some of the lights were burnt out the kitchen sink wouldn’t drain my husband had to fix that.We stayed at this hotel three years ago and it was in much better shape than it is now. I found it frustrating and not a welcoming place this time around

Clean rooms and amenities and a very helpful staff

Muy amable el personal

The staff was lacking and no hot water and no ac as they mentioned the building is pretty old nothing like what pictures look like they need to be up front and honest and say there hot water is not working properly

Room was very clean and staff were very friendly and helpful. However, it took hours to settle into the right condo. The first condo we got had a lot of items that were unusable, like fans, and microwave, etc. We moved to another condo and the stove had to be turned on with matches. We were told we were supposed to bring our own. How would we have known that. The manager though was very kind and gave us her matches. Also the pool water was ice cold. The hotel should advertise non-heated swimming pool and the fact that people who have disabilities would have to go up and down to the Malecon in a Taxi. One of the persons staying at the condo was impaired from the knee.

Very clean room. Staff was very knowledgeable about the area and very nice. There is no AC but I had a studio suite with kitchen that had 9 feet of floor to ceiling all glass French doors that overlooked the beach and ocean. I could watch the fireworks every night.

We love La Siesta. I definitely needs updates but the staff is great, and location is the best.

Cean awsome views wonderful staff

The veiw was spectacular from the 3rd floor and above. Friendly atmosphere. Basic room. Great to have a kitchen. My son and I had a fabulous time. Would definitely stay again.

Excellent staff

El personal es amable,

room was clean. decor was older mexican style. view was amazing and makes up for the decor

La limpieza es buena, pero podrían mejorar sus colchones y la televisión

TODO EL PERSONAL MUY AMABLES

Me encantó

La habitación esta muy amplia y el personal de recepción muy amable todos los dias hacian limpieza estuvo bien