MX大套房

The side table in the room was broken. need to replace!

非常清潔！

Great location for exploring all areas of CDMX. Suite is lovely, staff wonderful. Special thanks to Alexis who took care of our housekeeping. Our only complaint is the lighting in the unit- there is no real lighting sufficient for reading in bed. Other than that a great choice.

Very clean, extremely friendly personnel, the place exceeded my expectations by far! I will stay here again in my next visit to CDMX.

Todo excelente!

We stayed here for over a week and were immediately double charged for our booking. When I first reported it to the front desk, the staff member dismissed it and said they would look into it. The next day he asked me to write down my bank account information on a piece of paper so they could transfer the refund, which was odd since they already had my card from the Expedia booking. The following day another front desk employee, possibly the manager, told me they never needed that information, which was more concerning. He then asked me to cancel the dispute with my bank before the refund was issued, which felt shady. During the last five days of our stay, he called me to the front desk every time we entered or left the hotel to repeat that the refund had been approved and ask me to notify them when I received it. I had been very patient, so being repeatedly stopped about the same issue daily became uncomfortable. It has now been 9 days and I still have not received the refund. The room itself was clean, but housekeeping did not restock basic items. We were given about 1/4 roll of toilet paper for an 8-night stay and had to ask multiple times for more. The shower constantly alternated between scalding hot and freezing cold. The hotel also advertises a washer and dryer, but when we found them in the garage they were broken, so we had to go to a laundromat. The treadmill in the gym was also broken.

We loved our stay here. Checkin was smooth, the room was very clean, great bed and shower. We really enjoyed having a balcony to sip our morning lattes on while listening to the sounds of the city waking up. Great restaurants within walking distance. Close to a train station and buses so access to other districts and the airport were seamless. Overall, we loved Mexico City and would love to come back. We would definitely stay at MX Grand suites again.

Habitación: pusieron 2 colchones individuales como cama KS, incómodo. Limpieza, abren tu habitación sin importar si estás en ella. Demasiado ruido del personal de limpieza.

Gran atención, excelente ubicacion, muy buen gusto la decoración. Muy recomendable

Some occasional loud music that could be heard in the lobby from the bar next door, but the room itself was beautiful, fully appointed, and quiet. no complaints, great experience

Muy amables y eficientes. Limpio, de buen gusto

Excellent place. Service and everything was great

Room was amazing, service was amazing, location was amazing! Will be staying here every time I return! 😊

Excelente ubicación, el personal es muy amable, la suite está muy bien acondicionada.

beautiful room and balcony. staff was really friendly and helpful :)

Ótimas instalações, equipe cordial, limpeza bem feita.

El personal fue muy amable

Staff was more than welcoming, the first receptionist went above and beyond and gave scheduled my hot air balloon accommodation! Really clean place!

Good service

We liked our stay at MX Grand very much. It was a nice reprieve from the craziness of Mexico City. The locating was convenient to many things. We liked having a kitchen very much although the just have a Nespresso, so we ended up buying a small coffee maker for the mornings. The patio was nice and we were happy to be on the back side because of the street noise, but the view was off a parking lot. The bed was comfy and the staff very nice.