I’M Hotel Makati

Professional staff

房間很大，床很舒服，沙發椅配合桌子看電腦很方便。 飯店沒有提供瓶裝水，但可以請櫃檯人員裝水或去健身房取水。 入住提供的甜點兌換券必須先在google評論五顆星才可以兌換，甜點給的份量很大足夠兩個人吃。 健身房乾淨不擁擠。 游泳池的浴巾有腳臭味道，廁所浴室都只有一間，無置物架。 服務人員態度親切。 入住時候要提供押金。 頂樓是看日落和夜景的好地方

The hotel is equipped with spa and swimming room which is value for money. However, the room come with unpleasant smell and the bed is kind of dirty. Front line staff and bell attendent are very helpful and approachable. They are exceptional. However, the incident policy is quite confusing

Good location, little noisy at night but acceptable.

Nice location!

大廳櫃台服務很好

Good

Hotel looks nice, The rooms are average, and amenities are nothing extra ordinary. Price is due to its great location. Right in the heart of Makati and Poblacion with an active nightlife. Area is very popular with foreigners and expats. Checking out took a while! Not sure why, my guess is that they had to call housekeeping to make sure the room was not missing anything!!! Although they keep a deposit anyways. TOWELS: They really do not provide enough towels. I had one or two and repeatedly requested for more towels. Rooftop: It supposedly has a nice rooftop bar. But when I check it, the outside area with the city views was closed (some nonsense about bad weather). There was only one other patron sitting there indoor and it was really hot, no AC!? It was pathetic because I had ready many positive reviews of the hotel's rooftop bar being a well know place. Pool: Hotel does have a nice pool which is 1/2 covered which is great for the hot sunny days. It has nice bungalows to use to chill out by the pool, I enjoyed the pool and it is one of its nicest things. if you are in Manila and want to stay close to the nightlife, this hotel is as good as the other ones nearby.

Room was clean and well equipped. Staff was well trained and we were so satisfied with it. It was off season so that hotel was not so clouded. Always we can relax with kings bed.

Great hotel, ideally located for what we had planned for the two days we were staying. My only negative was the temperature of the pool, it was too cold for me. Bed was extremely comfortable and the pillows were great.

Room was clean. Starts with a deposit based on the number of nights you stay for no reason, they charge immediately not just hold on card. None of the English tv channels work. Manager will not meet to discuss.

Hotel was very good, but I have some issued, because of mold smell. I moved room but still

We had a great stay. Clean, comfortable and inviting. Will stay again!

Hotel Front office staff incredible. Food and Beverage needs work though. The Common Grounds restaurant, staff were in attentive to replenishing food and food was running out. Also restaurant in the lobby level did not have all items in the menu to the point I had to ask what they did have. Hotel needs to make sure that they advise staff immediately of items that are not being served. IM Onsen Spa was AMAZING. Enjoy the TRILOGY PACKAGE and ask for Ronel if you are looking for a Male Therapist. Front desk staff were truly exceptional at the hotel though....very caring and attentive!

This would have been an excellent review marred by some very average service and experience. We had 13 rooms across 52 nights here and were charged a corkage of $100 for a couple of beers in the pool area (nothing displayed, no one informed us, the first we heard of it was when we wrapped up and left). The staff asked us to get a police report (no exaggeration) to check the footage of us being informed, we laughed it off and put this down as not worth the effort to follow up. There are numerous hotels in the vicinity so I'M won't be the top of our list for the next visit. If it's yours, be aware of unwritten rules (hope they add a notice now).

Room size was ok and staff was friendly but didn’t replace any toiletries after room cleaning, slow wifi and generally run down such as uneven floors. Also, the key card door didn’t work so I was locked out of the room for nearly an hour while waiting for the staff to find the master key and replace the door batteries. Beggars at hotel lobby asking for money when you disembark from the ride

Highly Recommend

Very nice holtel. Chris and JB were great

I really enjoyed my stay here. The staff were very helpful and considerate to my needs. When I return to Manila, I plan on returning to this hotel. I recommend this hotel to anyone staying in downtown Makati.

By the way, I forgot to add this to my previous review. If you book a cheaper room like classic room, you’re going to get a better TV that’s smart TV so you can watch Netflix and Amazon prime If you book a more expensive room like executive suite, you will get an older non-smart TV and cannot watch any Amazon or Netflix Just another one of the things at this hotel that makes no sense!!!