玛格丽特皇后大街酒店

The whole second floor didn’t have hot water and we only realized this after settling in and unpacking. The hotel said the only thing they could do was change us to the 3rd floor. It was really inconvenient that late. The room with hot water was dirty and not renovated like the second floor. Aldo there are dangerous wild dogs in the parking lot that growled at the guests. That’s completely unacceptable.

No hot shower, clog toilet, no telephone inside the room, the bath towels are very old. The room is dusty not maintained well.

Traveled with seniors and this property was not “senior friendly”. Mold in rooms including bathroom which were in need of updates. Staff was trying to be helpful but they had limited resources. Disappointing especially since we expected a comparable decent experience as QM in Downtown Lucena.

Staff are quite friendly, however, rooms management is below expectation

Friendly and helpful staff.

The staffs are helpful

Dissatisfied with the room. Bathroom not clean ie, sealant surrounding the bath is mouldy, not clean, shower curtain not white anymore seen better days. Should use disinfectant to make it brilliantly clean. When you shower , the water leaks to the side of the bath then to the floor. Toilet tissue holder not shiny. No hot water. Over all i am disappointed. Ome on QMHOTEL do something. Didn't took any picture i don't have a camera phone.

We checked in this hotel as VIP SUIT but all of a sudden the amenities and service was too disappointing the room wasn’t able to makeup as we expected,the water on the shower was too low flowing and the amenities wasn’t able to replenished,the food on the buffet was to minimal choices and worst all the food served was too dry and taste less

We enjoyed the stay. Hotel is clean, comfortable and food is good...only thing the buffet was cold. Suggest that the hot food be kept hot using the burners. The burners were there but not lighted.

No Internet

This property needs some major renovation. The bathroom door won’t close and the facility it’s self is old. The breakfast was in an open garden space and there are so many flies. The breakfast wasn’t enjoyable at all

The staff are very polite and the service is great. The food is great too!

They put us on a room without window, the water pressure was very very low with hardly any hot water😒😒

Good

The location and it’s beautiful sorroun

I had to call the reception twice just to keep the annoying and disrespectful guests from singing and shouting at the hallway at 1130p. They woke me up from a peaceful sleep that I really needed. Reception couldn’t contain the peace that they should basically provide.

No complimentart water

A diamond in the rough! Looks old but the service is simply awesome! There was a hiccup w/ the check-in because it should be 2pm but I explained that I sent an email and mentioned we’ll be early. They accommodated my request. The night crew for dinner was great! They accommodated us and took care of our requests. The breakfast stub was for 2 even if we booked for 3, and they had it changed, accordingly. The spa services is a must have when you visit the hotel. Very accommodating and nice people plus the amenities are better than most spas I have been in Manila. This is a classic example of people making a difference in your hotel experience. Keep it up!

The service was ok but I didn’t get to sleep and rest well because the air conditioning is not working fine and has a loud sound. It was been a really bad experience for me.

Like pool. Hotel badly in need of refurbishing. Cockroaches are not a good first impression. Alos staff standing around but using " not my job as an excuse to ignore you