10 号酒店

First of all - there’s a £50 holding charge required on check in. This would have been really helpful to have known about prior to arrival. I might have missed it during the booking process but I definitely didn’t know about this until I saw the sign at check in. The hotel is fine. I can’t say I would pay so much to stay here again. The shower in the room was incredibly small. I awoke in the middle of the night to find that the bed had separated and there was a big gap in the mattresses which wasn’t great - I didn’t sleep very well. Breakfast was fine - pretty standard. In the middle of service we spotted a staff member refilling the fresh orange jug with the 1.60 cartoon of juice from the newsagent, which we found quite funny. Receptionist was nice, I didn’t catch her name unfortunately. Did not get such a nice vibe from other staff members. On return from breakfast, a cleaner was sitting on the carpet in the hall on her phone. It felt like she was waiting for us to leave and it was kinda odd that she felt she had to do that right outside our door instead of somewhere comfortable- especially because we still had time before checkout. Reasonable level of cleanliness but maybe needs so minor updating? A hand rail on the wall of the stairs would be helpful. I just expected more for the price paid from a hotel that is so well reviewed.

Great place for a night and beer

Great location

Our experience at Number 10 Hotel was unacceptable from the moment we arrived. We had booked the room only a few hours earlier, but at check-in we were unexpectedly told that an additional £50 holding deposit was required. When I questioned this and asked whether we could cancel for a refund, the receptionist became aggressive, sarcastic and intimidating. We were told that the booking could be cancelled without any refund, leaving us with no realistic option but to pay and stay. The receptionist also unnecessarily involved my wife in the confrontation, making her feel singled out, harassed and extremely uncomfortable in a hotel where we were then forced to spend the night. We would have been entirely willing to leave had the hotel allowed us to cancel fairly, but that option was refused and there was little alternative accommodation available at such short notice. The room itself added to the poor experience. There was an unpleasant smell, and the facilities felt dated, tired and badly in need of refurbishment. The overall standard did not match what we expected from the listing or the price. The central issue was not simply the deposit. It was the manner in which the situation was handled: poor communication, refusal to offer a reasonable resolution, intimidating behaviour, and accommodation that fell below an acceptable standard. A hotel should make guests feel safe and welcome. Number 10 Hotel did the opposite. I would not return or recommend it.

This is a nice hotel but if you are restricted mobility wise there is no lift. Bearing in mind you will have luggage it won't be a good experience to carry cases 2 flights of stairs up and down. The staff were not always around to help me with my luggage. I booked a taxi to return to the train station, housekeeping were informed I needed help going down the 2 flights of stairs but, they did not arrive and I somehow in my 70s got my cases downstairs. Definitely a disadvantage having no lift to the rooms.

Staff were very helpful and went out of their way to accommodate. I asked for an early check-in and late check out, no problem. Great to hear local accents and enjoy some friendly Glaswegian banter. I will be coming back.

Have stayed here a number of times on business over recent years. Easy parking on the roadside outside the hotel. Lovely hotel, rooms and food. Recently made the garden area behind the hotel into an amazing space with various areas for dining, drinking and relaxing. Will always stay here when working in the Glasgow area. Very reasonably priced. Fully recommend.

A strange hotel. Great location, helpful staff, clean, comfortable room and very disappointing breakfast. If they could get this resolved this hotel would be fab. Our first breakfast experience was just plain awful for an hotel that has charged nearly £400 for a three night stay. Small buffet table with a few sad looking pastries. Toaster with only choice of bread which was the plastic sliced white stuff. My wife asked for poached eggs on toast. They arrived on a cold plate and not on toast. When we questioned this we were told we had to do our own toast for the eggs. I ordered scrambled eggs. They arrived almost immediately on a cold plate and in a pool of water, presumably from a hot plate somewhere. Our coffee was luke warm from a jug and impossibly strong. Great little hotel but go out for breakfast.

Had a nice stay with family, easy to make changes to bookings. Only fault was observing a waiter carrying burgers on a tray outside, they were not covered! Health and safety loads of flies about, breakfast good, plenty of choice. The young waitress had excellent customer service.

I travel a lot for work and this is only the second time I have ever done a review. If you're going to spend £350+ a night for a room, you'll want much better. I booked two rooms on this private visit, almost £800 was way too much for what we actually got. The two ladies on reception for check-in/check-out were lovely, couldn't fault them, that's worth saying up front. For the younger girls in the bar/breakfast area, serving was just an inconvenience. Later, there were trays of glasses/crockery on two tables in the bar, which staff walked past and made no attempt to move to allow patrons to use them. Our room was a huge disappointment. I have never been in such a small hotel room. But for the high ceiling it would have been really claustrophobic. There was a corner of the ceiling with paper peeling, scuff marks on one wall where people had obviously struggled with bags. The door into the bathroom had a chunk missing from it where it sticks, the bathroom itself was truly awful, so old. The cistern was noisy when used, the pressure in the over-bath shower was absolutely pitiful and there was a little mould on the grout above the controls. The shower curtain was a nuisance because the space was so tight. I was so disappointed I took photographs. On leaving, reception was busy with breakfast traffic going through so I didn't stop to speak about it, but I should have. Our room was not to the standard being advertised and definitely not worthy of the price charged.

Beautiful room with all necessary facilities. Comfortable bed. Helpful staff, particularly breakfast staff. Wonderful choice at breakfast.

Was lovely stay and will definitely return. Our room was immaculate

Room was clean and breakfast was good. Rooms are very spacious, and decor is amazing. Staff is super helpful and friendly. But, hotel is very noisy. Make sure you don’t get room 15 unless you are deaf and/or sleep like a rock. It is directly over the party room and reception, and there is also an almost constant thumping in the walls all night (pipes?). Then, in the morning the music at reception will wake you up. (It was so loud that when we went down for breakfast, we had to yell to speak to the receptionist in the morning; my husband was frustrated that he could not hear her at all over the music). But, when we asked about it, a member of the staff generously moved us into the other building, which was relatively quiet. But, our new room reeked of very strong body odor and had no windows that open. We turned on the bathroom fan and left for the day, and that helped, but the bed (pillows) still stunk strongly. I would suggest laundering the pillows, comforter, etc. or throwing them out and replacing them. For room 15, I strongly suggest putting ONLY people attending events in that room, no matter when a reservation takes place. In other words, anticipate that you will have events and hold that room (and nearby rooms) for event guests only. Put early, non-event-related bookings in the other building straight away.

Lovely small hotel with a nice bar and restaurant. Staff all friendly and helpful. Location great for attending matches at Hampden.

Nice property, friendly helpful staff

I checked in here for one night before leaving from the airport early the next day. Had a lovely room, with everything required in it. Had a nice meal with my cousin and we both enjoyed our food. Waiters/Bartenders were very nice and friendly. The receptionist was extremely helpful with all my questions regarding getting the the airport at 5.30 am. She advised me the best options. Wish I'd been there longer, great location and nice surroundings. I'll be back.

Excellent Highly recommended

The location of the hotel is perfect for our purpose. It is clean & the staff are always really helpful & friendly. The rooms we’ve had over the years are clean & of a decent size. The garden is lovely. We don’t tend to have breakfast as we meet our family.

Lovely stay, will stay there again

Rooms in a separate building not connected to the hotel/breakfast area. Problems with key access to our building. Good breakfast. Good location, easy access to bus/train, shops, resturants etc. We were allocated an accessible room which we hadn't booked and wet room lived up to its name, i.e floor was always wet plus nowhere to keep toiletroies.