塞舌尔凯宾斯基度假酒店

非常差的体验 完全不像五星级酒店 首先刚到酒店的时候check in 让我们站在那里整整等了半个小时 效率非常低下 在Expedia上订好之后还要我专门将订单信息转发email给他们 然后刚到房间发现卫生间是脏的...整个房间的桌面上都是灰 我们订的是面山的套房 外面的躺椅上都是鸟屎 没有清理 房间里面根本没有room service的餐单 spa也非常难订 第二天早上去吃早餐 10点半结束 我们迟到了大概几分钟 工作人员直接说关闭了 想吃可以回房间付钱叫room service 但其实里面还有很多人在吃饭 酒店交通特别不方便 没有任何大巴 只能坐的士 或者是当地的公共汽车 但没地方放行李 还要出酒店自己走约6分钟...而的士很贵 单程要50欧 托前台订去普拉兰岛的机票 没有跟我确认任何身份信息 结果将我老婆名字打错 第二天等我们准备去机场看确认信息 才发现写错...那时离登机还差3小时 出门去前台 没有服务生帮忙拿行李 两个特大箱子 过路的服务生都没有帮忙的意思 赶到前台 告诉服务员弄错了 她结果不慌不忙的查邮件 搞了好久找不到 才催她快点 她才打电话 结果两分钟就弄好了 效率极其低下 感觉都是心不在焉的...总而言之非常差 搞得我跟老婆都不想再来塞舌尔了！

品牌酒店，地理位置有点偏，但酒店很有设计感，住宿比较舒适，酒店安排很多活动。早餐较差，海滩质量一般。

good

很舒服

地理位置比较偏，其他的都不错，很不错的早餐，木屋都在二层，屋外风景也不错

非常喜欢，令我有惊喜的一家酒店，可能是因为新开的，价格相比其它五星级度假酒店而言，非常低，床真是舒服，唯一美中不足的就是没有浴缸

带爸妈及孩子一行五人春节住了试营业的塞舌尔凯宾斯基四晚，感觉不错。房间很好，都面海。早餐丰富，比邻四季。出行目前只能靠出租或租车。由于试营业，有些设施不全，如医药箱也没有。服务态度不错，但技能需提高。估计三月正式营业后会更好。

Petit déjeuner plus que complet et vraiment au top. Il y en a pour tous les goûts

The staff, room, food and beach

The front desk staff. Now, I’m not talking about all staff, as many of the golf cart drivers we became chatty and friendly with, but the front desk staff in particular made us feel as though they were doing us a favor by simply asking basic questions like “could you call us a taxi?” or “I’d like to ask if there is availability for a late check out or to add an additional night”. The “Ladies in Red” were helpful when we spoke with them but the front desk staff we found to be rude, almost to the point of insulting. At roughly €850 a night this is not how we expected service to be. We are NOT bougie and were very polite to everyone that we interacted with, but I’ve had more pleasant service at a Holiday Inn. When trying to get dinner at 2 of the onsite restaurants we watched entire tables get seated after us, orders taken, drinks delivered, and couldn’t even get someone to bring us water. On one night we actually walked out of one of the restaurants after sitting for a half hour without even a glance in our direction. Unacceptable. I’ve worked in restaurants and that is not how to treat customers. I understand the “island pace” as I’ve been to Caribbean islands and grew up on an island, but this was rudeness, plain and simple. Considering others were having orders taken and being served there is not any other reason I can think of as to why we would be ignored. We tipped, we thanked everyone, it doesn’t make sense. They weren’t overly busy. Book someplace else

Fantastic stay in every way! Staff hospitality was outstanding. Grounds and facilities were beautiful and immaculate. Room very comfortable and clean. Meals and service outstanding. It’s obvious they care about offering top notch service. Thank you!

O hotel é bom mas os preços praticados nos restaurantes são abusivos pela qualidade que entregam.

The room was gorgeous - v spacious. Amazing for snorkelling and the beach is absolutely stunning. We really enjoyed the food, my only suggestion would be to have some free bubbly at breakfast as other comparable resorts on Mahe do. The coffee is actually good here which is rare! The alcoholic drinks aren’t cheap but they are nice. The service is great, bringing you water on the sunloungers.

bel hotel,bel endroit, jolie chambre, lobby ouvert donc pas climatise. Quand on arrive d un long vol et que le temps est tres humide, il aurait ete agreable d avoir un peu de climatisation. La plage est belle, mais quand on se baigne, il n y a que 2 metres de sable blanc et apres c est le corail donc besoin de chaussures.Peu de poissons a voir contrairement a La magnifique plage du Four seasons juste a cote. J avoue que la plage etait decevante par rapport a d autres plages que j avais visitees lors de mon voyage precedent. Les transats et surtout les coussins qui ne sont pas en super etat et qui ne tiennent pas en place. Decevant dans la mesure ou l on est dans un hotel de haute gamme, on attend un meilleur confort. Decevant aussi par son service. Les employes sont tres gentils mais voyageant beaucoup dans ce standard d hotels, personne ne s occupe de vous aider a vous installer les serviettes sur les transats par exempleou pas de creme solaire disponible. regulierement les serveurs vous amenent de l eau fraiche / ne serait il pas mieux d avoir de petite glaciere comme je l ai vu au Kempinski Mascate? A mascate la qualite de service etat bien meilleure, la direction devrait s en inspirer!!Rien a dire sur le service en chambre / tres bien. La reception, encore une fois le personnel est tres gentil mais pas tres professionnel, Il y a 4 ou 5 personnes derriere le comptoir mais tout prend beaucoup de temps.

Hotel excelente..tudo maravilhoso

This place felt like heaven! Comfortable bed, spacious room, breathtaking views, easy access to the stunningly beautiful beach, delicious food (and very good breakfast variety), friendly and helpful staff, they made me feel so welcome. I would love to return here one day ❤️

The room was very clean, and the staff were all extremely friendly and helpful. All the facilities on the resort were superb and we loved the breakfast at cafe lazare, afternoon tea at planters and dinner at windsong! We would love to come back and visit soon and highly recommend booking here.

The room was immaculate with the nice little touches of sunhats and a beach bag. The shower was amazing! The layout of the resort was easy to get around and really appreciated the well set up fitness studio. Was particularly impressed that on a day when it was raining I could organise a 4 hour tour of the island and was ready to leave in 15 minutes.

Clean room, wonderfull staff, excellent customer services, multi lingual staff allowed for easy communication. Great choice of restaurants, excellent beaches. Our a absolute favourite was the fact that there was a live band every single night. Not just any band but jamming bands that knew how to play. The rooms were also great and especially the walk in showere which provided a luxurious experience.

Room service was terrible had to ask several times to have the room cleaned there was no turn down done it's a bizarre for a 5 star hotel Service at the beach restaurant was beyond slow the sea food platter was amazing. Can't forget to mention Fred his service was excellent and the bar and breakfast restaurant as well as kartchik from the le petit restaurant they made the stay great