Lotte Hotel World

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9.3
/10
超棒
1,568个评论

客人对住宿的评价

Nathanicha K.

9.7
/ 10
非常适合孩子们。这里应有尽有,购物区、儿童区、超市、食品中心一应俱全。景色优美。服务一流。房间漂亮。各方面都很便利。
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hendra s.

9.7
/ 10
服务好,高档酒店,wifi速度超快!太火爆了!!
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Bennet

10.0
/ 10
At first, when I checked in, I wasn’t quite sure about this place because it’s basically connected to Disneyland which I had no clue the first Taxi took me to the wrong hotel so needless to say a three hour trip from the airport was ridiculous. I needed the room because I had traveled 27 hours. They were very accommodating and everyone has been absolutely wonderful. The place is spotless. The food is amazing. I have absolutely no complaints.
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Vivian

10.0
/ 10
This was our 3rd year in a row in Korea and we’ve stayed at Lotte World all 3 times! We always book the in suite laundry which is very convenient. Breakfast is delicious and lots of variety however it was on the pricier end. We had to make some adjustments to booking and Aesop Sung helped us out and the changes were smooth because of him. Excellent customer service and we will return again because of good staff like him that make our trip memorable! Thank you Aesop!!!!!
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Jovy

10.0
/ 10
The room is clean and comfy. There is a washing machine and microwave oven in the room. Very good for family guests. The staff are nice and very helpful. Highly recommend!
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在该地区
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240, Olympic-ro, Songpa-gu, Seoul, Songpa, Seoul, South Korea, 05554

主要设施

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空调
餐厅
游泳池
24 小时前台
停车场
电梯
WiFi
Lotte Hotel World位于松坡的一个好街区,是一家酒店。 24小时前台随时为您服务,从入住到退房,或您需要的任何帮助。如果您还有其他需求,请随时联系前台,我们随时准备为您提供服务。
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周围有什么Lotte Hotel World

240, Olympic-ro, Songpa-gu, Seoul, Songpa, Seoul, South Korea, 05554
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进一步了解Lotte Hotel World

Lotte Hotel World Rates per Night

Planning a trip and wondering about hotel rates? Finding the best hotel prices for Lotte Hotel World is easy with a little research. Lotte Hotel World room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Lotte Hotel World hotel rates? Traveloka is your go-to source for finding great deals and comparing prices to ensure you get the most value for your stay.

Lotte Hotel World Location & Address

Wondering where to find Lotte Hotel World? Lotte Hotel World is located at , 송파, 서울, 대한민국, 05554. It's situated in the heart of Kota Kinabalu, known for its stunning sunsets and vibrant cultural scene. The hotel is approximately 5 km from the city center.

How to go to Lotte Hotel World from Airport

Getting to Lotte Hotel World from the airport is straightforward, with several convenient options available. Whether you prefer a quick ride or a budget-friendly journey, here's how to get there:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to Lotte Hotel World takes about 15-20 minutes, depending on traffic.
  • Ride Hailing (most convenient): Ride Hailing services like Grab are available at the airport. This is a convenient and often cost-effective option.
  • Airport Shuttle (hotel transfer): Some hotels offer airport shuttle services. Check with Lotte Hotel World to see if they provide this service.

Tips: For the most convenient route, consider using a ride-hailing service or a taxi. These options offer door-to-door service and minimize travel time.

Lotte Hotel World Reviews & Summary

Curious about what other guests think of Lotte Hotel World? Hotel reviews often highlight the hotel's excellent service, comfortable rooms, and prime location. Guests frequently praise the friendly staff and the hotel's proximity to local attractions.

Lotte Hotel World is known for its stunning views and top-notch amenities. One guest raved, "The staff was incredibly helpful, and the location was perfect for exploring the city!" This hotel is a great choice for a memorable stay.

Lotte Hotel World Room Types Available

Choosing the right room is key to a great stay. Lotte Hotel World offers a variety of hotel room type categories to suit different needs and preferences. Here's a look at the different hotel room types available:

  • Deluxe Room: Offers comfortable accommodations with city views.
  • Premier Room: Features upgraded amenities and often includes access to exclusive lounge areas.
  • Suite: Provides spacious living areas, separate bedrooms, and luxurious amenities.
  • Family Room: Designed to accommodate families with multiple beds and extra space.
  • Smoking/Non-Smoking Rooms: Available upon request.
  • Pet-Friendly Rooms: Please inquire with the hotel about pet policies, any additional charges, and requirements.

Hotel Facilities in Lotte Hotel World

Lotte Hotel World provides a range of hotel amenities to enhance your stay. From relaxation to recreation, there's something for everyone. Here's a look at the hotel facilities:

  • Swimming Pool: Enjoy a refreshing swim in the outdoor pool.
  • Fitness Center: Stay active with a fully equipped gym.
  • Spa: Relax and rejuvenate with a variety of treatments.
  • Kids' Club: Offers activities and entertainment for children.
  • Business Center: Provides services for business travelers.
  • Operating Hours and Fees: Please check with the hotel for specific operating hours and any associated fees.

Hotel Buffet or Restaurant/Cafe in Lotte Hotel World

Dining at Lotte Hotel World is a treat, with several options to satisfy your cravings. Whether you're looking for a buffet or a casual cafe, you'll find something delicious. Here's a look at the hotel's dining options:

  • The View Restaurant: Offers a buffet with international cuisine. Price per person: $35. Opening hours: 7:00 AM - 10:00 PM.
  • Sunset Cafe: Serves light meals, snacks, and beverages. Price per person: $15. Opening hours: 10:00 AM - 11:00 PM.
  • Signature Dishes: The View Restaurant is known for its fresh seafood and local specialties.

Lotte Hotel World Airport pickups and How to Book

Need a smooth transfer from the airport? Lotte Hotel World offers airport pick-up services to make your arrival hassle-free. Here's how to arrange your hotel to airport transfer:

  • Airport Shuttle: The hotel provides airport pick-up services.
  • Booking: Contact the hotel directly to arrange your airport transfer.
  • Advance Notice: It's recommended to book your airport pick-up at least 24 hours in advance.

Nearby MRT Station & Bus Stops

Getting around Kota Kinabalu is easy with convenient public transport options. Here's a look at the nearby MRT stations and bus stops:

  • Nearest MRT Station: The nearest MRT station is the Kota Kinabalu Central Station, approximately 2 km from the hotel.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.
  • Public Transport Cards: You can purchase a local transport card at the MRT station or convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Lotte Hotel World? Kota Kinabalu offers a variety of attractions perfect for families. Here are some nearby sightseeing places and things to see:

  • Tanjung Aru Beach: A beautiful beach perfect for swimming and enjoying the sunset. Distance: 5 km. Entry Price: Free.
  • Kota Kinabalu City Mosque: A stunning mosque with beautiful architecture. Distance: 3 km. Entry Price: Free.
  • Signal Hill Observatory Platform: Offers panoramic views of the city and surrounding islands. Distance: 2 km. Entry Price: Free.
  • Atkinson Clock Tower: One of the oldest landmarks in Kota Kinabalu. Distance: 1 km. Entry Price: Free.
  • Double Six Monument: A memorial commemorating the 1976 air crash. Distance: 4 km. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Lotte Hotel World (Kota Kinabalu)

Exploring the local food scene is a must when visiting Kota Kinabalu. Here are some nearby dining options:

  • Cafes/ Restaurants:
    • Kedai Kopi Wan Wan: A local favorite for breakfast and coffee.
    • Little Italy: Offers delicious Italian cuisine.
    • Welcome Seafood Restaurant: Known for its fresh seafood dishes.
  • Local Streetfood:
    • Hainanese Chicken Rice: A classic dish with tender chicken and flavorful rice.
    • Laksa: A spicy noodle soup with coconut milk and seafood.
    • Kaya Toast: Toasted bread with kaya (coconut jam) and butter.
    • Satay: Grilled skewers of marinated meat served with peanut sauce.
    • Nasi Lemak: Rice cooked in coconut milk, served with various side dishes.

Shopping places near Lotte Hotel World (Kota Kinabalu)

Looking for shopping near Lotte Hotel World? Here are some shopping places in or near Kota Kinabalu:

  • Suria Sabah Shopping Mall: A large mall with a variety of shops and restaurants.
  • Imago Shopping Mall: A modern mall with a wide selection of retail stores.
  • Filipino Market: A vibrant market offering local handicrafts and souvenirs.

Other Places to Stay Near Lotte Hotel World

If you're looking for alternative accommodations near Lotte Hotel World, Kota Kinabalu offers a variety of options. Here are some suggestions:

  • Luxury/5–6 Star Hotels Nearby:
    • Shangri-La's Rasa Ria Resort & Spa
    • The Magellan Sutera Resort
    • Hyatt Centric Kota Kinabalu
  • Four-Star Hotels Nearby:
    • Hotel 7
    • The Pacific Sutera Hotel
    • Gaya Centre Hotel
  • Three-Star Hotels Nearby:
    • Cititel Express Kota Kinabalu
    • Langkah Syabas Beach Resort
    • Borneo BeacHouse

For 5-star:

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Hotel Availability & Booking

Ready to book your stay at Lotte Hotel World? Checking hotel availability and making reservations is easy. Traveloka offers a seamless booking experience, allowing you to find the best deals and secure your room with ease.

Book your stay through Traveloka today and enjoy a hassle-free experience!

所有设施Lotte Hotel World

酒吧、咖啡厅和休息室 Lotte Hotel World
酒吧、咖啡厅和休息室
游泳池 Lotte Hotel World
游泳池
多功能厅 Lotte Hotel World
多功能厅
大堂 Lotte Hotel World
大堂
外部的 Lotte Hotel World
外部的

食物和饮品

  • 带空调的餐厅
  • 单点早餐
  • 点菜晚餐
  • 点菜午餐
  • 早餐和晚餐
  • 早餐和午餐
  • 自助早餐
  • 早餐送到餐桌
  • 收费早餐
  • 早午餐
  • 自助晚餐
  • 自助午餐
  • 咖啡馆
  • 欧陆式早餐
  • 热早餐
  • 无酒精
  • 套餐晚餐
  • 套餐午餐
  • 小吃
  • 酒庄

酒店服务

  • 行李员
  • 门房
  • 货币兑换处
  • 门卫
  • 提前入住
  • 快速入住
  • 快速退房
  • 前台
  • 24小时接待员
  • 24小时保安
  • 延迟退房
  • 洗衣服务
  • 行李寄存
  • 多语言员工
  • 大堂报纸
  • 婚礼服务

公共设施

  • 咖啡店
  • 提前入住
  • 电梯
  • 延迟退房
  • 餐厅
  • 早餐餐厅
  • 晚餐餐厅
  • 午餐餐厅
  • 保险箱
  • 公共区域WiFi

房内设施

  • 浴衣
  • 浴缸
  • 有线电视
  • 办公桌
  • 吹风机
  • 客房内保险箱
  • 迷你吧
  • 冰箱
  • 淋浴
  • 电视

无障碍性

  • 无障碍设备
  • 无障碍浴室
  • 无障碍停车场
  • 无障碍通道
  • 无障碍通道
  • 盲文或凸起标牌
  • 客房内无障碍设施
  • 无障碍淋浴间
  • 轮椅通道

一般

  • 空调
  • 宴会
  • 衣帽间
  • 家庭房
  • 加热器
  • 无烟房
  • 游泳池
  • 无烟

附近设施

  • ATM/银行
  • 美容院
  • 礼品店
  • 杂货店
  • 美发沙龙
  • 洗衣店
  • 商店
  • 超市

商业设施

  • 商务中心
  • 商务设施
  • 电脑站
  • 会议室
  • 会议设施
  • 复印机
  • PRINTER

活动

  • 儿童游乐区
  • 健身中心
  • 室内泳池
  • 桑拿
  • Spa
  • 热水浴缸

交通

  • 收费区域班车
  • 汽车租赁
  • 收费代客停车

连接

  • INTERNATIONAL_CALL
  • 免费WiFi

家庭友好设施

  • 儿童游泳池

体育和娱乐

  • 健身

儿童和宠物

  • 婴儿床

班车服务

  • 机场接送(收费)

住宿政策及一般信息Lotte Hotel World

入住/退房时间

入住:
从 15:00
退房:
在此之前 11:00

额外早餐

Accommodation charges KRW 60,000/guest for extra breakfast.

一般信息

热门设施
空调, 餐厅, 游泳池, 24 小时前台, 停车场, 电梯, WiFi
入住/退房时间
从 15:00 - 到 11:00
早餐供应
是的,酒店有提供早餐的房间
Lotte Hotel World可预订房间
477
Lotte Hotel World的楼层数
32
Lotte Hotel World的其他设施
带空调的餐厅, 单点早餐, 点菜晚餐, 点菜午餐, 早餐和晚餐

常见问题Lotte Hotel World

Lotte Hotel World有哪些可用设施?
Lotte Hotel World有顶级设施,例如空调, 餐厅, 游泳池, 24 小时前台, 停车场, 电梯, WiFi。(有些可能需要额外收费)
Lotte Hotel World的常规入住和退房时间是什么?
Lotte Hotel World标准入住时间开始于从 15:00最晚退房时间为在此之前 11:00
Lotte Hotel World提供早餐吗?
是,Lotte Hotel World提供早餐。但您需要选择含早餐的房型,若预订不含早餐的房型则需支付额外费用。
What is The Star Hotel Classification of Lotte Hotel World?
Lotte Hotel World is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Lotte Hotel World have?
Lotte Hotel World has 32 floors.
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更多其他客人的评论Lotte Hotel World

综合评分和评论 Lotte Hotel World

Traveloka (42)
其他来源 (1,526)
9.4
超棒
基于 1,526 条评论
清洁度

9.8

客房舒适度

9.6

服务和设施

9.6

排序方式
最相关
偏好
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旅行者评论 Lotte Hotel World

每页评论数
20
40
热门评论
Ivian
icon-
10.0
/10
评论于 13几周前

Expedia Group verified review

職員態度很好,客房也非常整潔,只有一點小問題,客房內的電熱水壺不是太乾淨,不太敢使用,我又怕麻煩,沒有找職員更換
Pui Man
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 22几周前

Hotels.com verified review

房間很大很新
Shong
icon-朋友和家人 家庭
朋友和家人 家庭
8.0
/10
评论于 27几周前

Hotels.com verified review

整體嚟講幾好。地點方便,近樂園、商場、超級市場,乜都有!唯一 House Keeping 做得麻麻地,日日入嚟執房,張枱都勁大塵(可能無抹枱)。已經反映咗俾酒店聽,希望有改善。
LIN
icon-
10.0
/10
评论于 27几周前

Hotels.com verified review

很棒
YU JU
10.0
/10
评论于 28几周前

Expedia Group verified review

Nice services.
Tsz ying
icon-休闲 亲子同住
休闲 亲子同住
8.0
/10
评论于 36几周前

Expedia Group verified review

職員有笑容,幫到手 空間夠,乾淨. 早餐自助餐多選擇,質素高
Verified traveler
icon-商业
商业
10.0
/10
评论于 113几周前

Hotels.com verified review

Exceptional experience. Very comfortable bed!
Jovy
icon-休闲 亲子同住
休闲 亲子同住
10.0
/10
评论于 123几周前

Expedia Group verified review

The room is clean and comfy. There is a washing machine and microwave oven in the room. Very good for family guests. The staff are nice and very helpful. Highly recommend!
AKIHIKO
icon-双人入住
双人入住
6.0
/10
评论于 13几周前

Expedia Group verified review

・立地が最高によかった。ホテルとモールが連結してるので、慣れると良かった。空港ホテル間のバスがあり、荷物がある場合にはとても便利だった。 ・北村、景福宮、ミョンドン、イクソンドンなどの観光名所にたくさん行く場合には、少し遠いかもしれない。 ・周りには湖があり、ロッテワールドタワーがとても綺麗に見える。初日から知ってたらもっとよかった。部屋からの景色の眺めもいいが、窓の汚れが少しあるためもったいない。 ・歯磨き粉、歯ブラシはあるにはあるが、有料のため持ってくると良い。 ・スタッフの人は笑顔で、英語でも丁寧に対応してくれるためよかった。バスの予定表もすぐに出してくれた。 ・部屋の中は、清潔で高級感がある。 しかし、部屋の防音性が低いのが1番残念だった。廊下の声が聞こえたり、部屋の中の話し声が聞こえるため、気を使って落ち着かなかった。クラスを上げるとそんなこともないのかもしれない。改善されるならまた利用したい。
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Rosie
10.0
/10
评论于 13几周前

Expedia Group verified review

Amazing
Maria
icon-双人入住
双人入住
10.0
/10
评论于 13几周前

Expedia Group verified review

Excellent
Rebecca
icon-亲子同住
亲子同住
2.0
/10
评论于 13几周前

Expedia Group verified review

My family had a terrible experience at the swimming pool. If you are a single parent and your child is of the opposite gender and over 36 months, they are not allowed to enter the changing rooms with you. We discovered this the hard way. The receptionist let my sister enter with her two boys (6 & 2) to go swimming, once they had finished and went to reenter the changing rooms, we were aggressively told he had to go via the male changing rooms on his own, we refused to leave him on his own and then matters got worse when my nephew (6) was physically touched by the lifeguard and then again by the receptionist who tried to physically remove him from the changing rooms. They shouted at us to ‘get out’. It was a very confronting situation, of which when we escalated to swimming manager Edward, he smirked and laughed as he didnt understand what we were explaining had happened. There were no signs, we were not informed upon check in of this policy and we certainly were not willing to leave a young child in a public space with strange men on his own. I wish this had been handled differently by the staff but they showed no remorse, understanding and my poor nephew (as well as the other children we was with) were left traumatised. Horrible experience.
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Bennet
icon-
10.0
/10
评论于 13几周前

Hotels.com verified review

At first, when I checked in, I wasn’t quite sure about this place because it’s basically connected to Disneyland which I had no clue the first Taxi took me to the wrong hotel so needless to say a three hour trip from the airport was ridiculous. I needed the room because I had traveled 27 hours. They were very accommodating and everyone has been absolutely wonderful. The place is spotless. The food is amazing. I have absolutely no complaints.
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Enkhtuvshin
icon-亲子同住
亲子同住
10.0
/10
评论于 14几周前

Expedia Group verified review

Great location nice hotel as always
Vivian
icon-亲子同住
亲子同住
10.0
/10
评论于 14几周前

Expedia Group verified review

This was our 3rd year in a row in Korea and we’ve stayed at Lotte World all 3 times! We always book the in suite laundry which is very convenient. Breakfast is delicious and lots of variety however it was on the pricier end. We had to make some adjustments to booking and Aesop Sung helped us out and the changes were smooth because of him. Excellent customer service and we will return again because of good staff like him that make our trip memorable! Thank you Aesop!!!!!
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Moriah
icon-好友同行
好友同行
10.0
/10
评论于 14几周前

Expedia Group verified review

Very clean hotel with accommodating staff and fast, efficient service
Vivian
icon-亲子同住
亲子同住
10.0
/10
评论于 15几周前

Expedia Group verified review

Great hotel. The best in Seoul.
Enkhtuvshin
icon-亲子同住
亲子同住
10.0
/10
评论于 15几周前

Expedia Group verified review

Great location nice hotel
YURI
icon-朋友和家人 家庭
朋友和家人 家庭
2.0
/10
评论于 15几周前

Hotels.com verified review

​Hotels.com only sent me an itinerary number instead of a proper reservation number, which led to the front desk staff claiming they couldn't find my booking details upon check-in. To make matters worse, despite arriving shortly after the 3 PM weekday check-in time, I was told the hotel parking lot was completely full. They directed us to a department store parking lot instead. Because of this, my elderly mother, who relies on a walking cane, had to walk for over 15 minutes just to reach the lobby. It was incredibly frustrating and deeply unpleasant, especially since there was absolutely no prior notice regarding the parking situation.
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Auriane
icon-朋友和家人 好友同行
朋友和家人 好友同行
8.0
/10
评论于 15几周前

Hotels.com verified review

Os funcionários no geral são bem educados, mas são muito apressados, no café da manhã ficam avisando a todo momento que acaba às 10 am, eu entendo que o óbvio tem que ser dito, mas acaba sendo um pouco inconveniente. No check in, eu recusei o mini bar na recepção e ficou claro na cara da recepcionista que ela não gostou nem um pouco que eu recusei, sendo que é um direito meu recusar, debitar um valor do meu cartão para algo que nem iria usar, mesmo que me reembolsassem depois, não tem sentido nenhum, eu estava um pouco perdida no check in, e essa pressa desnecessária dos funcionários nos faz ficar meio acanhados. No geral achei o hotel ótimo, realizei um sonho.
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每页评论数
20
40

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大堂 4 Lotte Hotel World

免责声明

免责声明:确保所有照片的准确性是酒店的责任。Traveloka不对任何照片不准确性负责。

综合评分和评论 Lotte Hotel World

Traveloka (42)
其他来源 (1,526)
9.4
超棒
基于 1,526 条评论
清洁度

9.8

客房舒适度

9.6

服务和设施

9.6

排序方式
最相关
偏好
查看全部

旅行者评论 Lotte Hotel World

每页评论数
20
40
热门评论
Ivian
icon-
10.0
/10
评论于 13几周前

Expedia Group verified review

職員態度很好,客房也非常整潔,只有一點小問題,客房內的電熱水壺不是太乾淨,不太敢使用,我又怕麻煩,沒有找職員更換
Pui Man
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 22几周前

Hotels.com verified review

房間很大很新
Shong
icon-朋友和家人 家庭
朋友和家人 家庭
8.0
/10
评论于 27几周前

Hotels.com verified review

整體嚟講幾好。地點方便,近樂園、商場、超級市場,乜都有!唯一 House Keeping 做得麻麻地,日日入嚟執房,張枱都勁大塵(可能無抹枱)。已經反映咗俾酒店聽,希望有改善。
LIN
icon-
10.0
/10
评论于 27几周前

Hotels.com verified review

很棒
YU JU
10.0
/10
评论于 28几周前

Expedia Group verified review

Nice services.
Tsz ying
icon-休闲 亲子同住
休闲 亲子同住
8.0
/10
评论于 36几周前

Expedia Group verified review

職員有笑容,幫到手 空間夠,乾淨. 早餐自助餐多選擇,質素高
Verified traveler
icon-商业
商业
10.0
/10
评论于 113几周前

Hotels.com verified review

Exceptional experience. Very comfortable bed!
Jovy
icon-休闲 亲子同住
休闲 亲子同住
10.0
/10
评论于 123几周前

Expedia Group verified review

The room is clean and comfy. There is a washing machine and microwave oven in the room. Very good for family guests. The staff are nice and very helpful. Highly recommend!
AKIHIKO
icon-双人入住
双人入住
6.0
/10
评论于 13几周前

Expedia Group verified review

・立地が最高によかった。ホテルとモールが連結してるので、慣れると良かった。空港ホテル間のバスがあり、荷物がある場合にはとても便利だった。 ・北村、景福宮、ミョンドン、イクソンドンなどの観光名所にたくさん行く場合には、少し遠いかもしれない。 ・周りには湖があり、ロッテワールドタワーがとても綺麗に見える。初日から知ってたらもっとよかった。部屋からの景色の眺めもいいが、窓の汚れが少しあるためもったいない。 ・歯磨き粉、歯ブラシはあるにはあるが、有料のため持ってくると良い。 ・スタッフの人は笑顔で、英語でも丁寧に対応してくれるためよかった。バスの予定表もすぐに出してくれた。 ・部屋の中は、清潔で高級感がある。 しかし、部屋の防音性が低いのが1番残念だった。廊下の声が聞こえたり、部屋の中の話し声が聞こえるため、気を使って落ち着かなかった。クラスを上げるとそんなこともないのかもしれない。改善されるならまた利用したい。
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Rosie
10.0
/10
评论于 13几周前

Expedia Group verified review

Amazing
Maria
icon-双人入住
双人入住
10.0
/10
评论于 13几周前

Expedia Group verified review

Excellent
Rebecca
icon-亲子同住
亲子同住
2.0
/10
评论于 13几周前

Expedia Group verified review

My family had a terrible experience at the swimming pool. If you are a single parent and your child is of the opposite gender and over 36 months, they are not allowed to enter the changing rooms with you. We discovered this the hard way. The receptionist let my sister enter with her two boys (6 & 2) to go swimming, once they had finished and went to reenter the changing rooms, we were aggressively told he had to go via the male changing rooms on his own, we refused to leave him on his own and then matters got worse when my nephew (6) was physically touched by the lifeguard and then again by the receptionist who tried to physically remove him from the changing rooms. They shouted at us to ‘get out’. It was a very confronting situation, of which when we escalated to swimming manager Edward, he smirked and laughed as he didnt understand what we were explaining had happened. There were no signs, we were not informed upon check in of this policy and we certainly were not willing to leave a young child in a public space with strange men on his own. I wish this had been handled differently by the staff but they showed no remorse, understanding and my poor nephew (as well as the other children we was with) were left traumatised. Horrible experience.
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Bennet
icon-
10.0
/10
评论于 13几周前

Hotels.com verified review

At first, when I checked in, I wasn’t quite sure about this place because it’s basically connected to Disneyland which I had no clue the first Taxi took me to the wrong hotel so needless to say a three hour trip from the airport was ridiculous. I needed the room because I had traveled 27 hours. They were very accommodating and everyone has been absolutely wonderful. The place is spotless. The food is amazing. I have absolutely no complaints.
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Enkhtuvshin
icon-亲子同住
亲子同住
10.0
/10
评论于 14几周前

Expedia Group verified review

Great location nice hotel as always
Vivian
icon-亲子同住
亲子同住
10.0
/10
评论于 14几周前

Expedia Group verified review

This was our 3rd year in a row in Korea and we’ve stayed at Lotte World all 3 times! We always book the in suite laundry which is very convenient. Breakfast is delicious and lots of variety however it was on the pricier end. We had to make some adjustments to booking and Aesop Sung helped us out and the changes were smooth because of him. Excellent customer service and we will return again because of good staff like him that make our trip memorable! Thank you Aesop!!!!!
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Moriah
icon-好友同行
好友同行
10.0
/10
评论于 14几周前

Expedia Group verified review

Very clean hotel with accommodating staff and fast, efficient service
Vivian
icon-亲子同住
亲子同住
10.0
/10
评论于 15几周前

Expedia Group verified review

Great hotel. The best in Seoul.
Enkhtuvshin
icon-亲子同住
亲子同住
10.0
/10
评论于 15几周前

Expedia Group verified review

Great location nice hotel
YURI
icon-朋友和家人 家庭
朋友和家人 家庭
2.0
/10
评论于 15几周前

Hotels.com verified review

​Hotels.com only sent me an itinerary number instead of a proper reservation number, which led to the front desk staff claiming they couldn't find my booking details upon check-in. To make matters worse, despite arriving shortly after the 3 PM weekday check-in time, I was told the hotel parking lot was completely full. They directed us to a department store parking lot instead. Because of this, my elderly mother, who relies on a walking cane, had to walk for over 15 minutes just to reach the lobby. It was incredibly frustrating and deeply unpleasant, especially since there was absolutely no prior notice regarding the parking situation.
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Auriane
icon-朋友和家人 好友同行
朋友和家人 好友同行
8.0
/10
评论于 15几周前

Hotels.com verified review

Os funcionários no geral são bem educados, mas são muito apressados, no café da manhã ficam avisando a todo momento que acaba às 10 am, eu entendo que o óbvio tem que ser dito, mas acaba sendo um pouco inconveniente. No check in, eu recusei o mini bar na recepção e ficou claro na cara da recepcionista que ela não gostou nem um pouco que eu recusei, sendo que é um direito meu recusar, debitar um valor do meu cartão para algo que nem iria usar, mesmo que me reembolsassem depois, não tem sentido nenhum, eu estava um pouco perdida no check in, e essa pressa desnecessária dos funcionários nos faz ficar meio acanhados. No geral achei o hotel ótimo, realizei um sonho.
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