太阳门广场卡斯蒂利亚 2 号酒店

地點生活機能便利

I like the coffee kettle, I like the neighbours who are quiet. The building is at a convenient location which let you visit a lot of landmark in a morning. You are also enjoy a night at your room, be careful not all room includes balcony. The view is out of a window.

Excellent location! Walking distance to almost all famous spots in Madrid. 30 seconds to metro station. The room is small, but it is acceptable for its low price. However, the room is a little dirty. Al lot of dust on the hair dryer rack. The beds and desk are ok though. Contact through whatsapp is convenient. Reminders are given for booking confirmation, check in time, room regulations, etc.

I booked 3 nights for a single room "with city view and balcony/patio". However, I was given a miserable closet-like space which looks nothing like the pics shown on the website. There's no balcony and patio AT ALL, and "city view" is a mere wallpaper. Also, there is no proper window but a tiny vent high up the wall. Once I opened my luggage case I'd have to jump over it to reach bathroom because the room's just too small. After one night I told the front desk this is totally not what I pay for, but I was told the second day's fully booked and there's nothing they could do, and that I could come over the next morning, but "they couldn't promise anything". I made another try that same night. Finally, someone called the manager and informed me I can change room. On the last night of stay I finally got a bigger room that seems a lot nicer. However, this time the ventilation in toilet is broken, and floor of the shower space is wet. I don't bother to complain anymore. Overall, I totally DO NOT recommend staying in this place. The only good thing about it is it's close to city center.

经济实惠，条件一般，周边很多餐馆

Comfortable bed and linen Bad attitude of a staff, so rude to us

酒店在市中心，交通、購物、觀光等飲食都非常方便，但注意：單人房是沒有窗戶的，不喜歡的朋友請不要選擇這間。

Localização

Very nice very clean. Very helpful

Room was basic but very clean. The beds were very comfortable and we slept well. The shower was great. And we were surprised that our room was straightened every day with fresh towels on the bathroom.

Standort top, Rest ganz ganz schlimm

Room was Ok, and location was ideal. Management was deceptive and unreasonable when request was made to modify reservation (arrival) due to cancelled flight, and again when request was made for early departure. I would not recommend this property if there is any uncertainty in your travel plans.

Room nice and clean, staff are nice and helpful. Bathroom needs more hooks or place to put stuff. You caneasily hear noise from other room.

This hotel is terrible. To begin with, they send you a message that sounds like a reprimand for not checking in at the time you specified. Then, you use the lobby restroom, and when you try to use it again, they scold you and inform you that the restroom is only for guests on the lobby level, even though there are no rooms on that level. The bathroom cleanliness is unacceptable (see attached photo). The two women at the front desk who assisted me on Wednesday, January 28, 2026, in the evening, treated me very rudely. The only good thing is the location. Everything else is awful. I will never return to this place.

Bra og billig. Nært SOL metrostasjon. Hyggelig betjening.

Chambre, personjrl, équipement, emplacement.

Me encanto quedarme aqui!!! Espectacular, todo esta muy cerca.

location!! Cleanliness of the room. Very friendly staff. Access through ramp and elevator.

El Ascensor se quedó en STOP con nosotros dentro y los del hotel tuvieron CERO gestión de emergencias, debimos solucionar nosotros. A los dos siguientes días el ascensor seguía sin funcionar, adicional la recepción para hacer el checkout pésima, una asistencia "virtual" que no sabía cómo hacia sus cosas. Pésimo, no volveremos a usar este alojamiento.

Localização excelente, perto dos principais pontos turísticos, dá pra fazer tudo a pé