皮兹酒店

The room is very noisy and I can't sleep early until 12am every night.

Location is good with nice view. Supermarket is nearby. Restaurant inside the hotel is very good.

15 minutes walk from train station. If there is a guide of walking route for your visitors will be very helpful.

地點對拉大行李旅客略辛苦

地點尚算方便，附近有湖，風景優美

房間很小

The young lady in reception of service quality is very good and professional

櫃台以及整飯店的服務品質很糟, 1. 不會主動提供服務 (連寄明信片都不肯 ; 還有, 特地請朋友寄來的東西居然直接退回 2. 熊度很冷漠 (不會主動提供當地的觀光資訊)

房間都很舒適乾淨，唯一美中不足的就是一位女的櫃檯服務人員態度不是很好，詢問事情晚上說一套，白天又是另一套，實在讓人摸不著頭緒！！

Awful,

Clean and walkable location to everywhere in st moritz. We had to check out early at 4 am and they brought us to go breakfast bags.

Quarto antigo ( isso sabíamos pela foto), mas todos os móveis escuros e o quarto não tinha iluminação. Para conseguir achar algo na mala era difícil ( à noite principalmente). Wi-Fi não funcionava no quarto, tivemos que sair e ir em um café para conseguir trabalhar. ( parte que mais nos chateou) Havia uma sujeira no bidé ( não estava limpo corretamente) Não é tão perto do centro para ir caminhando da 20 minutos. Café da manhã bem simples, porém o que tinha estava bom.

I am writing to express my extreme dissatisfaction with my recent stay. The room was poorly maintained, featuring filthy floors, dated walls, and a broken window, a stained couch, and a TV from the early 2000s that barely worked. Most alarmingly, the lack of a functioning in-room phone left me unable to seek assistance during a medical emergency involving a severe injury on the slopes. Furthermore, basic amenities were lacking; instead of requested pillows (3 times), I was provided with extra sheets to be used as pillow, and the bathroom design was fundamentally flawed, with the door striking the sink. While the restaurant food and staff were pleasant, they do not compensate for the unsafe and unsanitary conditions of the room.

⭐️⭐️⭐️⭐️⭐️ A+++++ I had an excellent five-star stay at this hotel. The property was exceptionally clean and well maintained, and the overall atmosphere was very comfortable and welcoming. The location is perfect, making it convenient to get around and enjoy the surrounding area. The staff service was truly amazing—friendly, professional, and always willing to help with a smile. From check-in to check-out, everything was handled smoothly and efficiently. Outstanding service, excellent location, and a beautiful property. I would highly recommend this hotel and would gladly stay here again.

Estimados, Nos dirigimos a ustedes en nombre del Sr. Gabriel Ortega y su familia, quienes actualmente se hospedan en su establecimiento. Queremos expresar nuestra inconformidad con las condiciones del alojamiento asignado, las cuales no corresponden a lo ofrecido en la descripción ni cumplen con los estándares mínimos de confort y seguridad. El hotel fue seleccionado por la descripción que recibimos: ambiente cálido, moderno y acogedor. Sin embargo, al llegar, los huéspedes encontraron una entrada poco clara y compartida, corredores estrechos, grietas en paredes, ausencia de señalización y equipos visibles contra incendios. El espacio asignado no parece ser una habitación de hotel sino un apartamento adaptado, con un baño que además está fuera de servicio. Esta situación ha generado una gran decepción, considerando que es un viaje muy especial para ellos. Solicitamos, por favor, que se evalúe una mejora en la habitación o compensación correspondiente. Nuestro objetivo es siempre brindar experiencias seguras y satisfactorias, y por ello acudimos a ustedes esperando una solución. Quedamos atentos a su respuesta.

No WiFi in the room was the only negative.

The hotel is a very convenient place. It is near the bus stop from the train station and restaurants. There are some stores nearby, such as Lidl and Coop. I would recommend it to your family or friends.

Das Zimmer ist gemütlich / modern eingerichtet, das Bett bequem. Es war sehr ruhig. Das Hotel ist in Seenähe gelegen. Im Hoteleigenen Restaurant isst man sehr gute Pizzas. Das Frühstück war etwas lieblos - als wir um 08:45 Uhr zum Frühstück kamen war das Buffet fast leer - erst nach längerer Zeit wurde wieder begonnen aufzufüllen. Die meisten Mitarbeiten sprechen nur Italienisch und Englisch - lediglich ein paar konnten etwas Deutsch.

Nice place. Good breakfast!

Courteous staff, very !!! Spotless and spacious room