Long wait to check in only one receptionist . This is an old hotel that is trying to survive on the bare minimum..would not recommend it. It is a dump. I was overcharged $900 for one night still trying to get it back.

Friendly staff.hotel is in good position on sea front.outside area to relax and a have a drink looking out to sea.rooms are oldywordly.art deco.but comfortable with tea and coffee facilities.tv,WiFi etc.the restaurant serves lovely food at a reasonable price.

Very comfortable stay, loved the hertage!

Fantastic room looking out over the Irish Sea. Great breakfast. Overall first class stay. Best hotel in Blackpool.

Room clean staff helpful good location

Like it getting a wee bit tired now but great location decent breakfast choice

Firstly i must praise Tristan on reception. Helpful, sorted a problem out for me instantly, and with a smile. Imperial is my favourite place, however i have to mention the public toilets downstairs were a real mess, and our evening meal was disappointing. Lets say not as described and vegetables missing. It will not deter me from returning but it did tarnish our stay a little. Every member of staff amazing apart from Chef.

Great friendly receptionist on arrival, easy check-in, room spacious, clean and had everything you could want, breakfast was delicious! Great choice and piping hot! Would definitely recommend the Imperial and will be staying again.

Lovely selection for breakfast everything we wanted thank you

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Good transport links or close for walking to town. Slightly out of the busy part really nice hotel

This was the second and last time we stayed at this hellhole, the room was dirty, a sea view but you can't see out of the window , it was that dirty, I asked several times for it I be cleaned , for my sheets to be changed and room cleaned , and they didn't , £360 for two nights for this level of service. The radiators are on all day and all night full blast in the room, this is no exaggeration. The TV or remote doesn't work and is about 20 years old, I can not understand how it can be this bad and still run as a business, I feel like I've been scammed . There's a kids play room in the basement, the door handle is hanging off if a kid ran to that door and lost balance they have there eye out. Its laughable they've don't nothing to rectify the poor service in anyway, when I spoke to the manager when we were leaving he wasn't in anyway sympathetic or concerned about all the problems we had, just gave me another email address and totally passed the book as as did every member of staff I spoke to all weekend. Do not waste your money and do not stay at this hotel, worst hotel experience of my life, will never visit again Warning to anyone thinking of visiting Blackpool, just have a look about and avoid this place like the plague

The hotel reception area was stunning and the staff very helpful. Our room was lovely clean and tidy. The only thing there was a smell from the toilet which we told reception about and this was sorted out promptly. The entertainment however finished at 10pm which thought very early. The breakfast 10 stars amazing food . Well worth a visit

Lovely friendly staff as always and happy to accommodate ant request. Our group was able to check in early at no extra cost. Good selection of hot and cold food on the breakfast buffet. The only thing letting it down is that parts of the building are starting to look worn out and dated. The room could have done with being decorated as paint was starting to peel in places and in another group members room the radiator cover was damaged. Other than those little touches it was a great stay

On arrival I had ordered some drinks to room which didn’t appear until after 3pm and were ordered for 1pm. The room was on the third floor and I asked for a lower level because me and my wife are both disabled. When I checked in the guy behind reception only took the money for our extras and not the room. The room was terrible the telephone and television didn’t work and the sink in the bathroom was blocked. When we woke up Saturday morning there were a letter put under our door saying please could we pay for our room as the receptionist didn’t take it on Friday. I was extremely disappointed as I have stayed there on numerous occasions and never had any issues like this especially putting us on the 3rd floor.

So very dated. Appeared unclean. Standard room dark, dingy, small, scruffy. Didn't feel comfy. Breakfast lovely but was charged for food I did not have for main evening meal.

A bit dated and basic, but great off-peak price for location.

No, don’t expect too much! The hotel is a beautiful building and it’s in a great location but some of the rooms are a bit worn and tatty. The breakfast is pretty good and it was improved this morning with fruit on ice and smoothies. The staff in the breakfast room are great and if it’s not too busy will endeavour to seat you up with a Sea view. The price was reasonable, but it would seem that the hotel refuses to give you a fairly good room unless you pay more.

This morning at breakfast we had an improvement with fruit on ice and smoothies! Overall we were disappointed with the room, we had problems with a rattling window, a towel rail that we couldn’t turn on and off and a broken telephone. It was good that the twin was the same price as the double as it should be.

The hotel was very dated but comfortable. Great, friendly staff and very good food. Good location to town centre, amenities, pubs etc. Cleanliness wasn't the best, very thick dust around the edge of the carpet and the towels had been washed but had stains on them. Not many plug sockets and no usb points in room. Toilet wasn't the best at flushing and the sink taps were hard to turn on and water only seemed to trickle out or full blast - there was no in between. After stating all this we did have a pleasant stay (only 1 night), and would possibly stay again but not for a long weekend, 1 night is just enough. Plenty of parking spaces charged at £14 per night.