The front desk staff was friendly as was the restaurant staff!

Good breakfast , great staff clean room easy parking

Parking should be assumed

Clean room. Staff friendly. Great location.

The condition of the swimming pool is my highest priority. I swim first thing in the morning before starting my day. Thanks to the technician and staff who work diligently to keep the pool in excellent condition. (I heard that they test the water every two hours.) The pool is very clean. The water temperature is warm enough for leisure swimming.

Clean room very spacious and comfortable The pool was well kept and a great temperature

Room was clean, staff was friendly and helpful, the pool was great

The parking was very limited and full, had to park in the public parking,

We had a fantastic stay this past weekend. We came down from a few hours away for a dance competition and have nothing but good things to say! The front desk ladies were so helpful, even when we had a hiccup at check in (on my part). They were super friendly and helpful and helped me laugh through it! They took their time to remember even my name! All other staff members were fantastic as well. They took the time to talk to my girls and ask about the dance competition. The pool was great, everything was super clean. All over it was a great experience. I would definitely recommend to others!

Their "queen beds" are not Queen sized beds.

Good stay. Super nice staff and very helpful. Got use of some of the amenities. Very accommodating. Pleased to be back.

$30/night parking seems very high for London, ON. The parking was across the street as well. Hotel seemed on the older side

Very friendly staff and our room was clean and quiet

Closer to conferrence

Very friendly staff, great restaurant food & service, bright, clean rooms

Very clean, t

Clean room and good customer relations.

Downtown is so disgusting anymore with all the druggies and garbage etc.... we just stayed in the hotel. I had dinner there and your bartender Rebecca was amazing, so easy to talk to, great with all the customers. You don't want to lose her, she is very good at her job. Only thing I didn't like was when you drive for a long time, you should have washrooms on the main floor close to check ins.....almost peed myself trying to find a washroom, I ended having a guest go in the mens washroom before I proceeded to use it because all the other womens were locked. Only downfall.

Don’t be fooled by the beautiful lobby — it gives a completely misleading first impression. The room we were originally assigned was absolutely unacceptable. The moment we walked in, we were hit with a strong cigarette smell that clung to everything, even after just a few seconds. The room itself felt old, dirty, and even moldy. We immediately turned around and went back to the front desk because there was no way we could stay there. To their credit, staff did upgrade us to a room on a higher floor with hardwood floors, which was significantly better. However, the condition of the lower-level rooms was shocking and completely below expectations. Overall, this was a very disappointing experience. I would strongly caution others not to rely on the appearance of the lobby alone — the quality of rooms can vary drastically, and in our case, it was unacceptable.

It Wa ok