We chose this hotel based on its “premium” positioning and paid over £240 expecting a high standard experience. Unfortunately, the reality fell significantly short.
There were a few positives — the staff were friendly and attentive — and the room was clean. However, beyond that, the hotel felt tired, dated, and far from premium.
The room itself was very basic, with unusual black and mustard décor that felt dark and uninviting. The bed, advertised as “premium,” was clearly old, with visible cracks and simply covered by a wrap-around sheet. The bedding was advertised as Egyptian cotton, but this did not appear to be the case. Basic amenities were also lacking — no fridge, no coffee machine, just Tetley tea bags and Nestlé sachets, which is unacceptable at this price point.
Our room overlooked a car park with a large industrial air conditioning unit, and due to people being able to see in from outside and neighbouring areas, we had to keep the curtains closed most of the time, which significantly impacted our stay. The bathroom had mold. Room had broken door
The spa facilities were extremely small for the size of the hotel, making the experience feel overcrowded and underwhelming.
Breakfast was very disappointing. The quality of ingredients was poor, guests were limited to one piece of toast, and eggs were served plainly on a single slice with no presentation. The tea was weak and tasteless, the buffet felt minimal
