This is probably my 6th or 7th time staying at this hotel and honestly, it seems to get worse with each visit. The incredible staff and convenient location are the main reasons I keep coming back, despite the dated rooms and noticeable stains. Noise is also a constant issue. the doors do little to block sound, and if your room faces Mount Royal the constant traffic noise hard to ignore. Thankfully, this stay didn’t include the endless faucet dripping or wet spots on the floor that I dealt with two weeks ago. After that visit, I was contacted by someone I assume was the manager, Mathieu Dugardin, but after I responded, I never heard back. Overall, the hotel is okay. The positives and negatives more or less balance out, especially if the price is low enough. And just another shout out to the amazing staff!

clean

Super

Very well located. Walking distance from everything.

Consistent

Well located in the downtown area of Montreal, close to restaurants shopping and the Bell center. Beautiful hotel! Great size rooms! Would highly recommend will be back!

Super bien

My go to Hotel in Montreal

Very nice location for 1st time travels as we were just across from McGill University and a very direct route to the Mount Royal lookout (lots of steps). Although we didn’t do much via the hotel amenities, it was unfortunate the hotel pool area was out of order! This is a decently dated hotel in terms of rooms but we did have plenty of space for a 2bedroom suite (basically 3 connecting rooms) and that was perfect for our family of 4! Would recommend primarily for the location and need it essential space! Definitely would have enjoyed if there were newer amenities or upgrades to the property!

Hotel is looking run down. Inconsistent housekeeping. Requests to front desk not followed up.

We love the amenities and convenience of this hotel! The gym is spectacular. We enjoy relaxing in the bar.

Excellent location. Warm welcome. Room overlooking the mountain was large and very comfortable. Bathroom not modernized but very clean and perfectly adequate.

Old hotel, missed renovation is a deal breaker.

Great location, big room, clean, but a bit dated. Staff was excellent, friendly and accommodating.

Oui, excellent

I thought I would try a more up-scale hotel than usual on this trip to Montreal, but on the whole I was disappointed. (1) check-in: I arrived at 5pm and I was told my room was ready, but I'd have to wait while it was "verified" -- that took 10-15 minutes, which was OK, but not my idea of luxury. (2) room: large, but a bit worn. The front legs were missing from the mini-fridge. One of the upholstered chairs smelled faintly of vomit when I sat in it. The bed was comfortable. (3) check-out: there was a line to check out at 6am. Unpleasant surprise: a $20-per-night "destination fee" was due on checkout, in addition to the advertised rate. I see it is disclosed in the fine print at the time of booking; however, since it is not optional (unlike parking, or a late checkout charge) I would expect it to be part of what expedia quotes as the total.

Great location and the room was quiet and sunny.

This property is well-located on Sherbrook. The rooms are spacious and clean, and the staff is exceptionally nice and helpful. The reason I give four stars and not five is that the property is definitely showing its age. In-room furniture, the bathroom, carpets and walls are due for a refresh. The HVAC worked intermittently, but its malfunction did not rise to the level of calling for help. Another little detail is that the bedside clock had an Apple 30-pin connector for iPods and iPhones last sold in 2011. No big deal, but it gives you an idea of the last time anything was updated. I would rate the breakfast room in the lobby similarly: perfectly clean and ready for business, but not up to 2026 standards. To be fair, all this is reflected in the room rate, which was a bit lower than competing properties. With these caveats, I would still recommend a stay due to the reasonable rate, the location and the top-notch staff.

Staff were excellent. Bar was a plus. Will be back soon

Room was clean and spacious