We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing.

The Walls and upper area of the Swimming pool area needs addressing (Green Algie) I'm not 100% sure but there may be a pipe leaking under the carpet in room 115 The Floor boards above 115 are a disturbing issue as I was woken up very early Over all an OK stay

The bedroom is clean, sheets and mattress are comfy. The bathroom was dirty, there were fake tan marks on the walls and shower curtain. There was black hairs on the bath when I arrived. The shower has been installed too low, to the point an average sized person would need to crouch down to wash their hair. The shower head was also broken and didnt hold the position.

Receptionist was very welcoming & friendly on arrival. Looked like she needed some help but handled everything very well. Will be back again in the future

Room had no heating Half the lights and power sockets didn’t work The receptionist couldn’t be bothered to sort the issues as it wasn’t her problem.

As usual excellent service excellent value

Very good value for money, a few small aesthetic issues with the room but nothing that caused any inconvenience. £30 cheaper than other nearby hotels and I had a really good night sleep.

Room was nice. I liked the shower wet room. Clean & great for business one night stay. Location was easy

Staff friendly and polite, rooms clean couldn’t fault.

Helpful staff

Roo

Room had mold one curtains, walls, sinks. When I asked to change room was told no more rooms but could upgrade to family room (traveller of one)

Creaking floor boards in room and 1st floor corridor Noisey fan never swithing off can hear others in rooms next or above Only one price for Meal (you must have 3 courses) Not customer care I think Sauna and Steam room a few issues temp etc Well I stayed dry inside

Room was ok. Food a bit pricey so ordered to room. Stayed for work.

The room has some issues but the hotel should look at them

Was good

Staff great, room a bit smelly, but didnt complain

Parking -excellent. Helpful staff.

Everything fine ample parking

Customer service was absolutely poor. I was waiting at the counter while staff were talking about vouchers with their backs turned to me. I pressed the bell to get their attention, but I was totally ignored. Eventually, I got checked in, and this time the room was better than last, but it still didn't have a mixer tap, so that was inconvenient. I'm assuming all rooms are like this and would say they all definitely need an upgrade.