贝辛斯托克酒店

We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing.

Didn’t have air conditioning in our room

Not very clean and dated. Window had a whole in it - which did not make it any cooler - it was like a sauna.

Dated and very strange layout, up and down multiple stairs to get to my room. X3 coach parties there during my stay so no bar meals only buffet in restaurant. Had to time it right at breakfast and dinner otherwise you would be queuing for ages!

Check in was great & the hotel staff were very helpful & polite. We booked 2 standard rooms & they were very basic inside. The rooms desperately need updating, it is such a shame because if money was spent on the hotel it could be incredible. The gardens & outside space is great. When waking up Saturday Morning 23rd May we heard a loud bang outside our window then the whole hotel lost power. This was a complete pain as we couldn't shower or flush the toilets as we lost water as well. Sadly we would NOT stay at this hotel again until it was refurbished it felt very tired & unloved.

Nice and clean room with good view and good equipment and some water

I have stayed at this hotel before and know to have a reasonable stay you need to book a deluxe room. I did this and when I arrived I was told it was not a dog friendly room despite having called ahead to confirm before booking. I was given a room which was for three instead which basically had a single bed instead of a dressing table. A tv which could only be watched from a single dining chair set in a corner. The bed was a small double which creaked and the bathroom was falling to bits with a stained floor. It is a shame because it is a convenient hotel for me but having paid for a deluxe room and being given that room was really not acceptable.

Staff were really helpful but the hotel is a bit tired. In the first room I was allocated the shower didn't work properly so I was moved to another room. This was better but one of the sink taps was loose. General maintenance could be better. Breakfast was good but they ran out of eggs on the second morning so choice was limited. Plenty of parking and a lift for the upper floors. This hotel could be really nice with some investment put in!

Nice hotel and staff. 4 Euros per day to use gym. Should be included in hotel cost / complimentary. Perhaps separate group, however same building. Sauna, steam room, pool and shower we very nice as were the locals who I met with gym memberships.

The Walls and upper area of the Swimming pool area needs addressing (Green Algie) I'm not 100% sure but there may be a pipe leaking under the carpet in room 115 The Floor boards above 115 are a disturbing issue as I was woken up very early Over all an OK stay

The bedroom is clean, sheets and mattress are comfy. The bathroom was dirty, there were fake tan marks on the walls and shower curtain. There was black hairs on the bath when I arrived. The shower has been installed too low, to the point an average sized person would need to crouch down to wash their hair. The shower head was also broken and didnt hold the position.

Receptionist was very welcoming & friendly on arrival. Looked like she needed some help but handled everything very well. Will be back again in the future

Room had no heating Half the lights and power sockets didn’t work The receptionist couldn’t be bothered to sort the issues as it wasn’t her problem.

As usual excellent service excellent value

Very good value for money, a few small aesthetic issues with the room but nothing that caused any inconvenience. £30 cheaper than other nearby hotels and I had a really good night sleep.

Room was nice. I liked the shower wet room. Clean & great for business one night stay. Location was easy

Staff friendly and polite, rooms clean couldn’t fault.

Helpful staff

Roo

Room had mold one curtains, walls, sinks. When I asked to change room was told no more rooms but could upgrade to family room (traveller of one)