Need to update the body washing gel Toothbrush and toothpaste

有D職員態度不好

Bad hospitality and bad management. The hotel was under renovation but I was not informed of. In the morning sharp at 9:00am, hammering sound just right above my room awakened me. When I stepped out the room, I found that my room was just like sitting in the midst of construction site. I went to reception desk, the staff was rude and said they are lawful to work. What a hospitality it is! I was very disappointed and angry about this. When I made a request to contact her manager, she told me that he is busy and so I have to sit aside and wait without knowing how long should I have to wait. I am sure that she had not pass my complaint to her head.

Room is large and comfortable.

Not bad.

The hotel is close to Gilmore Station and Brentwood Station. Just need to walk 7-8 mins to get there. Brentwood Centre is nearby.

Very unpleasant experience. The restaurant was closed for a “private event” when we had otherwise planned to eat there. Needed two beds, and the reservation said Queen with pull out couch was available (maybe hotels.com error over the property itself). Instead they gave us a king room and said no rollaway or extra sheets were available. What kind of hotel has no extra sheets?! There was a bag of trash outside of our door, room was otherwise clean. The staff was very unhelpful and just kept saying no no we’re fully booked - okay well you booked us here too, so we did expect the room as noted and basic services. We weren’t even offered any kind of luggage cart as we struggled with our multiple bags.

The room was clean but as soon as we started the heater there was marijuana smell coming from it we tried to change our room even pay extra but they were fully booked we also have a 3 month old baby looks like he got eye infection and some redness on his face we had no other choice but to stay so we went to shopping to get my baby some new sheets and blankets

C

Very nice and clean rooms, no scents. The property is nice and the staff is very kind and great at answering any questions you may have. The jetted tub is a great feature too!

Great place!

I stayed at this hotel for two nights for leisure with my wife. The check-in and checkout process was smooth, and the staff were courteous and professional. The room and bathroom were clean and well-maintained, which made for a comfortable stay. One small inconvenience was that complimentary bottled water was not provided. I tried calling room service to request some, but my calls were not answered. It wasn’t a major issue, but it was a bit disappointing. Overall, it was a pleasant stay with clean accommodations and polite service.

Cleanroom, kind staff... pool was closed so that was disappointing. Nice big quiet room, wish rooms fit moret than 4 people though.

Yes, everything was spotless

The rate charged by the motel was different than the rate quoted by Expedia.

Average stay. Tub had hair in it and the jets were dirty. Front desk staff was great.

The room is right by the elevator and its loud you can hear people going by in and out and the elevator is eapically loud going up and down with the doors closing. The walls were dirty and the amenities could use a upgrade. There is no view on the 3rd floor homemoon suite.

Everything was professional, friendly and helpful. Highly recommend this hotel. It’s central and has a pool and hot tub. What I like is that it isn’t just one room but a real suite with a fridge and a small living room. Bed was super comfortable. Would definitely stay here again.

Worst experience ever

Nice room, suite was nice.