No toilet roll in the bedroom Staff were told multiple times and each time we were told it would be put there. We had to use packets of tissues

Lovely property and gardens, staff were friendly and very helpful. Everything was good quality and would recommend.

Attended function at the hotel. Staff very polite and helpful. Room clean, could do with having a mirror in the room. Didn't stay for breakfast. Overall good experience

Lovely hotel. Comfortable room and bed. Delicious breakfast. Quiet. Nice staff.

Really impressed with the hotel for its price, great location for the harry potter tour and close to the train station, decent breakfast too

Very nice, good spec, good service, good value. As usual! Loved the “free” upgrade - thank you!

Access down to reception via steps with no provision for a ramp for disabled or guests with luggage. Rooms clean generally but in need of redecoration. Attended an Indian wedding reception, and noticed that the only mirror was on the bathroom. Wife complained of no full-length mirror in the room.

This was my 2nd time staying here. The room was clean and well equipped for my stay. The staff were friendly and welcoming. The breakfast was lovely and had a nice selection to choose from. I would definitely stay here again.

Breakfast was very good Staff were helpful

Attended for a wedding, lovely gardens on a sunny day Unfortunately mix up with rooms and no accesss for those who find it hard to walk long distances and climb stairs

Lovely room. Staff were great. House keeping superb. Nice to have a pool.

Breakfast very good, items replenished when asked. Bar meals, small choice but very good. Unfortunately the coffee served at the bar was not, flat white cold and weak, black Americano hot but very weak & watery. However, coffee & hot chocolate from machine at breakfast was excellent! Staff friendly & reception very welcoming. Did not eat in restaurant as menu not to all of out tastes. Towels in room large & soft, bed comfy. Grounds beautiful and plenty of outdoor seating too.

Beautiful surroundings with friendly staff.

Rummet kändes inte rent. Det var fuktigt och luktade unket. Det fanns svartmögel lite här och var, även på de offentliga badrummet i huset. Trädgården och utsidan var FANTASTISKT fint!! Herregud! Det vägde upp det andra. Personalen var trevlig och frukost var klassisk engelsk vilket var trevligt tyckte vi.

Absolutely amazing place to stay only around the corner to the Harry Potter studios and staff was helpful and breakfast was perfect everything you can ask for the room was super tidy and had everything in room you needed

Excellent service as usual, super courteous and helpful reception staff and nice room. AAA

Not happy with Hotels.com at checkin. The price I actually paid was more than the hotel said I had paid. Queried this with Hotels.com and was told I should not have been told that price by reception, as that was Hotels.com negotiated price. I told reception this and they said this is what is always shown to guests. I had to sign the printout. Not happy. Lovely room and comfortable beds, the carpet was an awful pattern though. Might give you a migraine or epileptic fit! No plug or light by the kettle and tea and coffee making station. Had to ask for extra supplies though, as not enough to actually make two drinks with. Bring your own biscuits as none supplied. Breakfast was ok, but like a lot of hotels the fried eggs were not fried, but steamed! It’s not the same! Lots of parking. Quiet and in a nice parkland.

Easy parking, good clean room, pleasant helpful stuff and very good food.

Hotel was amazing . Staff were very friendly and accommodating. The grounds alone were outstanding . Would highly recommend

Room was clean and tidy which is what you expect. Staff very helpful, polite, and willing to help. Stayed to go to Harry Potter world which is literally over the fence but a little drive. Plenty of parking Breakfast really good. Enjoyed Burger in the evening.Bar is amazing, enjoyed loads of swimming which is added bonus than staying in hotel which dosnt have a pool would stay again for sure.