亨顿公园酒店

Mattress was a disaster. Two single beds pushed together as requested for me and my partner but two completely different mattresses, one hard and one soft and too soft that it caused hip pain. A/C was blowing out on/off hot & cold all night. Won’t be staying here again as it was a night before an important interview. Thanks for that!

The room was nice, receptionist was pleasant, grounds were pretty, the pool was empty and pleasant. The breakfast was ok, the staff were slow to clear away dirty plates and refresh items, The rooms in the Manor House were elegant looking, if you looked too closely at anything it was apparent things needed a refresh or complete refurbs/fixing (leaking ceilings, broken panels, bath plug continued to let water out the bath) but it was absolutely fine was for what we needed

Misleading description of superior room , poor shower

Think my stay was more bad timing than anything. Only stayed for one night and told at check-in the restaurant wasn’t going to be open that evening but I could use the bar. The bar only has two lagers on draught and they had ran out of the one I wanted. Food menu at the bar was limited but what I had was tasty to be fair. Bed and shower was ok. Tv was small compared to the norm these days. Bathroom sink tap was loose, broken and leaking and couldn’t get cold water for the kettle. It was only the one night stay so I didn’t make a fuss. Staff were nice and friendly but the hotel manager looked miserable as hell. Not sure a saw a smile all night.

Smart modern clean room. The restaurant menu is a bit basic but quality is good . Staff were very friendly.

Brilliant staff, great service and excellent room! Thank you, as always! A**

Good young staffs . Very clean.

Staff very good and welcoming however the same old issues again. Very limited bar menu served in the "restaurant" Very disappointing. - Food used to be so much better there. Bar service really slow. Usually if there is a function on, the bar caters for both normal hotel guests and the event.

Overall, my stay was enjoyable & the staff were nothing but polite & helpful - I can see how hard everyone is working there to provide an excellent service but I have the following issues to report. I stayed in 'Botham' which is a large room/suite. 1. There was a fault with the lights, meaning that the only light available to me was the 2 bedside lights - considering the room is a suite, this was inadequate. I reported the issue & the manager came quickly to try and resolve the matter, but despite resetting the trip, the lights kept tripping out. The hotel was fully booked, so a couple of portable LED lamps were provided - not great, but the best that could be done. 2. The sash window was jammed partly open, so noise from outside in the morning woke me at 6.45am. 3. The shower didn't drain properly, so when I stepped out of the shower, almost the whole bathroom floor was flooded. 4. The wall in the bathroom by the sink is badly marked (as a result of the towel rail becoming detached at some point by the look of it). 5. The ceiling in the pool looks a bit tatty, with quite a few slats missing. 6. I ordered a burger & fries & it was OK, nothing special in all honesty - just OK. 7. There is a low-frequency humming noise near the restaurant - could be an AC fan or something, but it's quite loud & detracts from the dining experience - it must drive the staff mad! The hotel just needs some TLC & a bit of a spruce up, but despite the above points, I would stay again.

Lovely hotel grounds are lovely staff were helpful and polite rooms had all the essentials needed. Hotel was peaceful enjoyed gaving breakfast. Bar was nice good drinks selection. Great location for the warner brothers harry potter studio tour.

Room clean and comfortable,staff polite friendly,bar staff very friendly and helpful,food was of good standard

So lovely! Perfect!

Check in easy and fast Reception staff polite and friendly My son loved the pool especially as he had it to himself, twice Great location for Harry Potter studio tour Good lovey and breakfast great, son would have loved pancakes but he made to with cereals and fruit Would stay again

The hotel room was clean with all the essentials. However, the walls were cracking, there were marks on the walls, and I could hear every noise. I booked a suite, but it was unavailable due to maintenance issues. I received a dinner credit, but the food was awful with very little selection. The bartender was bordering on rude. I would not stay here again.

Another excellent stay, super room and super courteous and helpful staff

Staff were lovely and friendly, the hotel was absolutely stunning with beautiful gardens. Really good value for money and had a wonderful stay. The staff were so helpful giving us advice for travelling into the city. We arrived at 11 after driving from Manchester and there were quite a few parking spaces available. 10/10

Our stay included myself (39F) and my son (9). Upon arrival all the reception staff were friendly and helpful. Our room was ready on time. Everything was clean and felt welcoming. We were out for the evening meal, but at reception they asked so they would be able to be ok us a table if needed. We did book in for breakfast in the morning. The room was clean and my son and I had a good night sleep. We enjoyed breakfast the next morning. Checkout was very simple and staff were once again extremely kind and helpful. We would definitely stay again!

A great property that is beautiful from the outside and lobby/corridors. With small but tidy rooms. Sadly marred by the surly and unfriendly attitude of the reception staff. Who acted like they were too important to be there and made us wait for ages. Then on going down towel under arm not ten minutes later, only found out the pool needed signing in and was now at capacity by overhearing a conversation, after we had clearly said we wanted to use it and not been informed at the time. Was awoken early the next morning by a member of staff hoovering a marble floor (?) and seemingly making as much noise as physically possible. It's a shame as otherwise it's a great place to stay.

The room was lovely and food in the restaurant exceptional. The bar was very understaffed and we waited quite a while to be served as no one was manning the bar, then waited again for drinks to be brought to our table.

The property was in a perfect location for Warner Brothers studio tour. Good price. Room was comfortable with tea, TV etc. Stunning grounds to walk round in a beautiful setting. Needs a bit of TLC though. Lots of scratched and paint marks down the corridors, walls and doors.