Friendly and helpful staff. Good location.

Wonderful experirence while I staying in this hotel, it's close to the center then I could go anywhere I want.

房間很大，但是隔音非常差，隔壁房間的鬧鈴響起都聽得一清二楚，很容易被打擾。除此之外，其他都還算不錯，櫃檯的服務也很好，早餐樣式稍微少了點，停車要收費還要留鑰匙，不太喜歡

還可以

Bereits der Empfang vor dem offiziellen Check-In war geprägt von wohltuender Gastfreundschaft. Rasch das Zimmer gleicher Klasse gewechselt, einen Parkplatz organisiert und über Baden Baden informiert. Ein super Start in eine angenehmes Wochenende. Das Zimmer war einmalig! Gross, sauber, perfekt eingerichtet, eine Wohltag einige Stunden zur Erholung im Zimmer zu verbringen. Herausheben möchte ich Herrn Hirsch jun. Ich kam viel in der Welt herum, ab so was von gelebter Gastfreundschaft hatte ich noch nie erlebt! Wir fühlten uns wirklich als Gast und nicht als jemand der einfach ein Zimmer gemietet hat und zügig bezahlt und wieder geht. Das Merkur kann ich wärmstens empfehlen. Danke Herr Hirsch!

Clean rooms, easy walk to shopping and dining

Petit déjeuner excellent

Alles war zu meiner vollsten Zufriedenheit - sehr angenehmer Aufenthalt! Freundliches Personal, reichhaltiges Frühstücksbuffet, schönes Zimmer! Nach diesem 4. Aufenthalt im.Horel Merkur, freue ich mich schon auf's 5. Mal! !!

Ausgesprochen freundliches Personal, großes und komfortables Zimmer, tolles Frühstücksbuffet, zentrale Lage und Parkplatz mit E-Ladestation. Alles bestens! Wie kommen gerne wieder!

Everything Great! Great Location! Really great breakfast! Clean and very friendly staff that spoke english!

The lady receptionist was excellent and very informative.

A great hotel with an amazing staff

Malísimo no tiene ascensor en la torre donde nos hospedaron es un engaño de hotel

Hotel in a very convenient location, in old town, easily walkable. Lovely room, helpful staff and enjoyable breakfast. A special thanks to Ani on Reception who was very pleasant and immensely helpful. I would definitely stay here again.

Clean room, very friendly staff, good breakfast, great location.

Freundlicher Empfang.. Gut geführtes Hotel Schönes Zimmer .. etwas kleines Bad .. aber nicht schlimm Frühstück sehr schön präsentiert .. alle Speisen sehr frisch und lecker.. wird sicher nicht das letzte mal sein .. Wir haben uns sehr wohl gefühlt.. Herzlichen Dank an alle !

It was very poor, arrived to check in and my room had no electricity, and the staff didn’t appear to care. The following morning, there was no hot water, and again the staff didn’t care, instead of offering an apology, just said how hard it was for them. My room was also not very clean, and the bed was quite uncomfortable. All of the staff had quite a surly attitude and didn’t appear to care. The only redeeming factor was the breakfast, which was good, but nothing exceptional. Overall, very disappointing, especially when you factor in how expensive it is! I recommend avoiding!

We had a pleasant overnight stay at this hotel. The staff were extremely friendly, both at checkin and during breakfast. The breakfast itself was very good and well organized. The hotel rooms were clean and tidy. The location is also excellent perfect for exploring the city on foot. A small downside was that there was no air conditioning in the room. In addition, we feel that the mattresses and pillows could use improvement or replacement, as they were not very comfortable. Overall, definitely recommended and a hotel where hospitality clearly comes first!

Really good hotel for Baden Baden. Good room. Good breakfast. Neary-by parking. Casino walkable.

We only stayed one night, they were very accommodating and friendly. Rooms were comfortable with noticeable upgrades for an older building. Breakfast was very good with lots of options but most of all the location to shopping can’t be beat for the price. We will return to this hotel.