Joyful and wonderful experience staying there.

Lovely staff , very clean .

Great location, with really friendly staff.

Overpriced and disappointing. Not worth £213 and breakfast not included, decided to drive home after the concert as did t want to stay here

Loved the hotel and the staff were fantastic. Also very nice touch with the freezer at reception allowing the guests to grab complimentary ice lollies and ice whenever they needed it in this current heat wave. The only slight niggle I had was the extra £10 charge to use the swimming pool which could do with a bit of a spruce up. The hotel is wonderful though and will definitely stay again but probably wouldn’t bother with the Spa. The town is also beautiful so the hotel is perfectly situated to enjoy all the local amenities.

Relaxed and enjoyable stay

Really pleasant would love to come back and stay longer

The hotel was stunning and the staff are very helpful and pleasant. The location is beautiful and ideal for walking in to town centre. The food was very nice, I can’t critique anything about the hotel, staff or service. I gave the amenities 3/5 only because we didn’t stay long enough to use them.

Stayed one night as we were at a concert in the Llangollen Pavilion, not far to walk there and close to the town centre. Comfy beds and good breakfast and also free parking

Lovely hotel friendly staff beautiful location

Very comfortable Excellent location

Really disappointing and massively over priced stay. I’m assuming the prices were super inflated because of the David Gray concert. It was boiling hot, no fan in the room and no fridge which is shocking for the price we paid. It was so hot that fire alarms went over and we stood outside for an hour- no apology, or even acknowledgement of this! Seemingly we waited whilst fire crew opened every door and window in the whole place and told us that the property was too hot (so imagine not even having a fan). Worst nights sleep ever. No option of spa, breakfast wasn’t worth the cost- again, maybe we expected too much but we saw how great the bar food had looked in the evening. We had a massive room- it was nicely decorated but the bathroom was so dated and again, so so hot. If we could have left we would have done! Such a disappointing stay with no sleep.

Staff all very friendly, breakfast good, stunning surrounding scenery, only a (most pleasant) 5 min river walk to Llangollen.

Great location - 10 min walk along river into Llangollen - superb town. Hotel grounds lovely, good facilities, breakfast good-ish. Room in the modern extension (20 years ago) was upgraded at small-ish cost via auction. Comfortable but creaky bed. No a/c and as bedroom was at front and weather warm, was a bit of noise...England at World Cup on TV for one of the nights! Overall, best looking hotel in town based on our search and very easy parking. Spa looked great, but didn't use.

The room was brill for me as a single room but was updated to a Twin room which was excellent,and all the staff,waitresses,bar and reception could not be more welcoming especially whe you are on your own. Could not fault

If you have a SPA, you need to be ready to provide bathing suits to your guests, at least sell them

Overall the experience was very good, we found the staff to be very friendly and helpful. The rooms were very comfortable and clean, the breakfast was a good quality, plenty choice and good amounts. Dinner was good but we found it to be quite expensive. The only downside was I had pre booked a room upgrade through hotels.com which was accepted prior to arrival, when we checked in the room type we had upgraded too was not available so we had too stay in our original room, it did not spoil the weekend

Great hotel in a great location staff very friendly and helpful especially Melanie so helpful when above and beyond

We thoroughly enjoyed our stay. The Hotel is close enough to walk into the Town Centre, and also to see the local attractions. The staff were very polite and friendly.

Lovely staff, decor a bit tired