The room was okay. It did it's job. Bathroom was nice size and clean. The amenities were not there whatsoever. We stayed for 3 nights, the bar was open only once. The hotel does not have a restraunt and you could go to one of the other restraunts along the beach, except none of those were open either. Needless to say, breakfast was about all you would get. The thermo pool staff were rude. Never were we told in communications you would need a shower/pool cap. So she copped an attitude when we told her why would we be providing our own cap when we didnt even know we needed one. There was a large pool and 2 narrow pools. We were only given access to the large pool which was lukewarm at best. Turns out that was not the thermal pool, the narrow pools were the thermostat. So we didnt even get to enjoy the "hot spring" pool. You couldn't use the beach loungers without paying extra for them. This is not how the property is advertised one bit. The experience would have been absolutely horrible if it weren't for the front desk ladies, who were absolutely fantastic.