Rooms were spacious and the staff were kind, but the hotel feels run-down and less than clean. My room was in the basement which only have half windows. The carpets have an odor, housekeeping missed trash removal, the rooms are not well lit and the room itself was very basic. Overall, not the level of Hyatt quality I expected for the price.

Nothing worked except the team who did their best . The room had no heating and no phone . The public area ( all day dining, bar and reception ) had no WiFi so even getting and tracking an uber was a mission . I was given a different room that was in desperate need of maintenance. Very sad as the building is lovely and the location great . I was told all the phones were removed from the rooms as part of ongoing renovation . Pretty sure this violates health and safety. Would like a refund

Nice room and location

Heating was not working. Phone was bot working to inform reception heater was broken. Hairdryer was broken. Fridge was broken. Informed reception and told we could have half money back if informed Hotel. Com.

Helt greit

We had issues with the room we were allocated; the heating, lights and safe were all defective…the staff were excellent in giving us a different room and moving us in while we were out.

Great room and great staff. Plus very close to everything. I couldn’t have asked for anything better.

Great stay, very nice hotel in a great location. Unfortunately we did have a couple of false fire alarms that woke us up but appreciate this is beyond the staffs control and they have to ensure safety. The hotel does show some wear and tear in places but overall a great stay and would stay again

The room was very neglected, tiles near the sink in bathroom were no longer fixed down. The water had already been drank from the bottles provided and the room itself was dirty.

My wife and I have stayed in this hotel numerous times. The hotel is lovely. Rooms are very clean and the beds are so comfortable. The staff are very polite and helpful. The hotel is located central to all parts of the city. We can't wait to revisit in the near future. We

The hotel is in a great location, this along with a comfortable room and attentive staff made my stay enjoyable

Check in was delayed 20 minutes due to the system being down. The room was clean, quiet and comfortable.

Always a great stay here!

Very nice room with everything you need and a confortable bed. Nice area 2 minutes walk from Mathew Street and 10 minutes from Liverpool One Bus Station. The bar at the hotel is very nice and well equipped, and made a fine coffee.

Location is ideal for being close to town parking is non existant the deal they have with the NCP car park was next to useless and tget failed to mention the club right next to it and blaring music out till 2am

Staff and amenities excellent. Near town centre and nightlife .

Lovely all building with many original features and well designed modern touches. The single beds were 3'6 wide, nice touch

Comfy bed, felt it was lacking a little tlc.

Nice hotel!

Lovely Staff, Fantastic building, a great breakfast where you can see your food being freshly prepared. One small nag... thought the room was a little cold... even after turning up the heat. Staff were helpful, friendly and professional. Great location