We never do vacations so we tried to splurge a little and got the penthouse, sheets were dirty, bug in the bathroom, stains on the pillows. When I took the sheets to the front desk they just gave me a new sheet and pillows cases to change it out self. When we asked about canceling two of the nights we were told we would have to cover two of the three nights unless they could get someone else to take it. We won’t be staying at another best western or recommending it to anyone