Clean room, nice update of the bathroom, good parking, helpful staff while still booking. Will recommend. Useful kitchenette for extra washing sink.

The hotel is right on the main road through Nanaimo and I first thought it might be too noisy but it wasn't. The room is well constructed to provide a nice nights sleep. Pictures in the ad are accurate. If you travel with a dog there is a nice enclosed back area for exercise.

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Both rooms we stayed in were very nice. Noise was a factor our first night as the hotel is next to a busy street; however we requested a move to the back side of the building and it was much quieter.

Awful, unsafe, dirty, do not stay. Having said that shout out to Expedia customer service, great to deal with and booked us another room and helped with our refund. Expedia great this hotel terrible.

This is a human-free mini-motel right on a busy street. Be tech-savvy to check in. The motel looks good, but many functions do not work well. OK for the price.

The room was clean and looked nice. But there was a very overpowering smell of either cleaner, or some sort of chemical. It wasnt good. The lady was very nice but there was no staff at all, on site at all to remedy the situation, and no one called us back until just before the time of check out. check in and out was very convienient , but again, no staff. we did it all online. They had everything you needed in the room and it was a great price. Overall not a bad stay, but using a staffless system in a customer service based industry, definitely had its flaws.

Check in and out were fully virtual. This made it very efficient but I'm not sure if any staff were on site while I was there. It was a clean room and the kitchenette was well stocked. The bed is comfy. There is significant highway noise and inexplicably no washcloths.

Given the rate, I did not have high expectations; however, cleanliness is an area that could be improved. The fridge and microwave were not cleaned, which may have been an oversight. The bedsheets also had hair on them, so I wasn’t entirely sure if they had been changed after the previous guest checked out.

Best bath towels ever

Great location. Easy check-in, check-out process.

The self check-in was more complicated than expected, but the staff did assist (via telephone) and everything worked out. Room was clean and comfortable, though a loud mechanical sound below our room (laundry maybe?) occurred in/around bedtime and began again in the early morning. Conveniently located!

Since there is no one at the front desk, its a self check in facility. Rooms were clean but there was wired smell all the time , i guess people been smoking or have pets ( says pet friendly) in the room . Even pillows have the smoke smell in them .

Super convenient location after a late night ferry. Easy check in and check out room was tiny but renovations were thoughtful and comfortable. clean. great value.

The parking lot was easy to find but if your turning left into it it’s a sharp turn but was easy to drive into. Was not hard to find, getting the info for the codes were easy from the staff. The room was spacious, did smell like cleaner when we walked it but opening the window helped. Liked the beds the were comfy and so were the pillows. Liked that the tv was a Roku for streaming Netflix, etc. This was my first hotel where we didn’t need a key, check in was done all over the phone. Would stay here again. Liked also that it was close to the ferry and a Starbucks. It is by a road thats heavily traffic but didn’t bother my sleeping.

Parking was easy and safe! Also the location is perfect! Our room was clean and cozy! Communication was awesome, fast responses and we are very grateful for our check out extension to noon! We have been staying here ar least twice per year for the last 4 years and we will definitely be back!

The place was dirty, the people staying next door were up screaming and slamming furniture against the wall and going in and out of the room and building every 20 mins. The traffic kept us up all night, there is no staff on site to help with anything and the room smelled like dog a cigarettes. It sounded like a brothel all night and I unfortunately was there with my children.

Room had been "renovated", poorly. Brick walls, poor excuse for a kitchenette, and an odour i couldnt quite place. Check in is all online and there are no personelle on site. Look elsewhere.

Pet friendly is a great plus and clean rooms

Easy checkin, clean rooms, comfortable beds. We had an excellent stay.