Firstly i just want to point out in my opinion this is a budget hotel but i wouldnt want that too deter future customers as for the money i paid i thought it was really good value. A ensuite single room which met my requirements for a couple of nights with breakfasts included. Found the breakfast staff to be friendly in there approach with a sea view which i quite enjoyed and although there may not be a massive choice at breakfast if like me you enjoy a full english i thought it was quite tasty.

A lot of the rooms are in poor repair with sinks blocked, draws not working or broken and very noisy if in rooms near the lift

Upon arrival at the hotel we were given our keys to our room and told that dinner in the restaurant was from 5pm until 5.30pm due to there not being many guests staying at the hotel. We went up to our room 204 and when we went into the room and looked around it was very dirty the shower was mouldy and had not been cleaned as it was full of the last guests hair, the bed had hairs inside and the top duvet cover was dirty ripped and had nit been changed from the previous guest, the window frames in the room was rotten and thick green fungy mould. We then rushed into the lift which was like entering a prison van from outside and when the lift opened the man who had been on reception was there waiting to get into the lift and we told him about our room and the bedsheets he was quite rude to us and said them bed covers have been changed today and we told him that they hadnt been changed and he got into the lift. We then went into the restaurant it was quite dark in there and the floors were dirty in the restaurant and we was greeted by the chef who told us that tea was nit from 5pm until 5.30pm but from 5.30pm until 6.45pm and we told him that the guy on reception had told us that the restaurant was only open from 5pm until 5.30pm due to the amount of guests staying at the hotel and to come back or take a seat in the restaurant and wait if we wanted too. No one came to serve us.we asked to leave and refund but was told to get in touch with Expedia for a refund

Cheap stay with good breakfast. Tram stop just outside. Room and beds were OK and decent shower. Hotel and room were cold, so need to turn on and crank up the heating.

lovely rooms nice clean and cosy breakfast was lovely would highly recommend will be back

It was constantly noisy, people noisy in the corridors, banging doors. The corridors smelled of drugs. I had issues with people trying to gain access to my room, possible disorientated. The night porter said he was aware of a particular group may be involved and would 'have a word with them'. On the website it didn’t mention parking has to be paid for...in cash only! Wouldn't recommend or stay at this venue again. 😬

Second time have stayed here,breakfast good ,staff friendly ,cheep no thrills hotel ,dog friendly ,would stay again

Nice room overlooking the sea staff polite and respectful

Good hotel for a nights stay got everything you need.

Waiting staff at dinner very attentive, breakfast okay.. hotels a little tired and dated but it’s okay - stayed one night - parking cost £10 - night on top. Could do with a little extra cleanliness attention around the place and the smell of smoke from the reception area off putting.

No heating for the first 2days Room smelled of mould

My room was very basic as I wanted. I understand that the dearer rooms are much better. The staff were very helpful and attentive, the breakfast was good in a well laid out dinning room with a nice view of the sea.

Very nice stay

Room was very clean, spacious and warm, staff very friendly especially Callum, only stayed room only but asked about 4pm if I could book for dinner which they did and it was plentiful and really good, location was great right on sea front and the price was great stayed for 3 nights and slept well.

Perfect location for an event we attended in The Grand .. lovely hotel only one thing spoilt it which was the smell of smoke near the reception area as you enter the building

Great place . Food amazing. Staff couldn't be more helpful. Great location. Clean. Price was so good

I recently had the pleasure of staying at your hotel and I must say, the experience was absolutely fantastic. From the moment I arrived, the staff were exceptionally welcoming and attentive, making me feel right at home. The room was impeccably clean, spacious, and beautifully decorated, providing a very comfortable and relaxing environment. The facilities offered were top-notch, and I particularly appreciated the attention to detail in every aspect of the hotel. The location was ideal, close to key attractions yet peaceful enough for a good night's rest. Overall, I can confidently say that this hotel exceeded my expectations in every way, and I would not hesitate to recommend it to anyone looking for a superb stay. Thank you for making my visit truly memorable.

The room was lovely and clean

We booked this stay through Expedia and completed Expedia’s check-in review during our visit. On check-in, we received no information about breakfast arrangements, which left us to figure it out ourselves the following morning. This should have been clearly explained on arrival. Although the room was clean, it was clearly in need of a complete overhaul. The bedroom furniture was chipped and worn, the mirrors in both the bedroom and bathroom were rusty, as was the soap holder on the sink. The curtains were dusty and visibly faded, and the paintwork on the walls and ceiling was poorly finished, with peeling paint throughout. The uneven floorboards in both the room and corridors presented a safety hazard, particularly for guests with mobility issues. The bed was extremely uncomfortable. Even considering the low price paid, we would still have expected a better standard than what was provided. While we were out for the day, the hotel contacted me to say they had read my review and were in a position to offer an alternative room. As we were due to return home the following day, I politely declined. I was also asked whether I would consider amending the review to be kinder towards the hotel, which felt inappropriate. Compared to our stay two and a half years ago, the hotel has noticeably declined. It is in urgent need of significant renovation, particularly externally, as the outside gives a very poor first impression.

Check in was quite friendly and simple. The hotel is simple and fairly basic but it's clean and very good value. The single room was small but had everything I needed. Small point but if you are larger then room 413 will not work well for you as the shower room was tiny with the shower door not opening because of the sink and the toilet was squeezed in-between the shower and the wall. I'm not that big but my shoulders were crammed in against each side. It was very clean and neat though. I'd suggest a bath mat could be a good idea for the shower. Breakfast was very good and in a bright spacious room with Sea and Promenade views.