总统酒店

Great stay as always. The staff are fantastic. Nathan is amazing gave me a great upgrade room with a seaview. Breakfast was very nice too bar has great selection at a decent price. I'm booking again as it's just a great place to spend a week or so.

If it wasn’t for the food this place would’ve scored a zero. The breakfast was very good value in particular and very fresh for a buffet. The actual hotel wasn’t great. Our first room clearly hadn’t been cleaned as it had the previous guests wine bottle in it and stunk of cannabis. Not ideal when they knew we were travelling with a 5 year old. They changed our room but this one had no towels or tea and coffee. When we phone reception they said they would sort. Over an hour later we had to go back to reception to collect ourselves. The whole place smells like guests smoke in their rooms and the evening entertainment (as advertised on the site) wasn’t on due to low guests. The staff in the restaurant made of the places short comings and they were really nice with half decent food considering what we paid for it. I’d avoid this place if you’re travelling with kids, enjoy cleanliness and don’t smoke

Excellent location, great price

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All good

Had to change rroms 4 times due to each one being dirty, then couldnt sleep first night due to a domestic going on in the room above us ,

Great value

Heating switched off at night , bedding and throw stained and not appropriate for time of year ,very cold stay!

I’d booked a family sea view room and pictures was the reason I wanted to pay little more for that. The room was tiny with a small double so me and my partner struggled to stay on together and the bunk bed for my two children. That was unsafe as the ladder was loose. The view was half the sea and half the building as we was on the side. Mattresses was very cheap and uncomfortable. That room was not suitable for a family, barely big enough for two people. There was a smell of cannabis on our floor soon as we walked on the floor. I was woken up around 01:30 with the smell of cannabis really strong and had stank our room out. Next morning my one year woke up not acting right and blotchy face. We phoned 111 for advice and they instructed us to take her away from the smell. It’s worked! I reported this to who was on the desk at the time. Was told they couldn’t do anything but if it happened again to come down to the desk and report it. It happened again, it wasn’t has strong smelling but when I went down there was no one on the desk. The smell was coming from 311. The internet was ment to be free but would stop working after 20. We counted 37 times we had to reconnect and put our info in again. I don’t recommend this hotel for families it clearly isn’t and it was the end of the lights so wasn’t even that busy. I’ve stayed in some bad hotels and this is up there with some. I’m extremely disappointed and don’t recommend this hotels unless you have no children under 16.

We booked to stay at The President Hotel for 2 nights but our room was so cold the whole time we were there we stayed for only one night. We checked in, the reception guy we later found out was Nathan wasn't at all interested or welcoming, just after 3pm got to our room and it was freezing, the window would not fully close and temp outside was around freezing and it honestly was not any warmer in the room. The hotel heating wasn't on and the little portable radiator in the room did not work. I returned to reception with said radiator explained it didn't work which he didn't believe until he plugged it in, then said he'll get another one, about 5pm we went down again and he said the hotel heating will be on shortly We asked him 4 or 5 times but he just wasn't interested We got in bed which had a crevice down the middle so I basically 'slept' on the base. The radiator in room didn't seem very hot, hotel heating went off about midnight and once again the temperature in room plummeted we couldn't get comfortable so not much sleep because it was so cold. In morning I went and explained to new reception guy and once again he said he'd try find a heater and that the heating will be on soon, it never came on all day! We went out for day but on our way out Nathan was cleaning rooms so I got him in our room so he could see the window and bed and feel the cold, he shrugged said not his problem as he not on reception. When we got back to hotel room still freezing so we decided to leave

Spot on, as always

No towels

spotless room ,all the staff very helpful excellent breakfast excellent xmass dinner good entertainment

Comfortable room, warm and cosy on cold winter nights

Bed is comfortable. Breakfast is good. Polite and friendly staff. Place is clean too.

Im very disappointed because i specifically booked this hotel because of the booking saying the room had a deep soakimg bath, im pregnant and really looked forward to it. When we got there, it wasnt a bath, it was a wet room with a shower. Im very disappointed and want a refund

Room full of bedbugs, dirty, clogged sink, no heating, people fighting by my door at 3am, dog barking at just before 7.30am, didn't have daily cleaning as advertised as my bed wasn't even made, internet signal non-existent in bedroom, cups and spoon full of dust and already used and sticky, cereal bowls at breakfast still had old bits of dried food as they weren't properly washed. When complaining about the condition of my room I was treated like if I was a posh diva and was given (not in a happy way) a key to a new room to see if it was "up to my cleaning expectations" but although the new room didn't have bugs anymore, someone had been previously smoking in the bathroom and the smell was unbearable for someone that doesn't smoke and the bed was against the wall shaded with the lift which kept me awake all night again with the noise.

Lovely friendly staff in all areas of the hotel. Nathan on the reception was all ways helpful. The beds were clean and comfortable. The food in the restaurant was good. The hotel was warm and comfortable. It’s a little dated but still a nice hotel not far from the local amenities and there is a tram stop across the road.

Room was very cold staff where not the nicest was,standing outside for a while at night because the night staff where not there also no towels in room was very poor service i honestly dont think staff are well enough trained

The room was very small and basic,certainly not a sea view.I have mobility issues,and heart problems between the small lift and the narrow corridors it was not disabled friendly.It certainly is not a 3 star.The staff were friendly enough especially the dining room staff.The way it was advertised is not what it is like,I don’t know what picture that was taken of the room it certainly wasn’t ours.We won’t be going back.