Happy to have an upgrade. The room was spacious and clean. Very comfortable.

Shout out to Freddie and Alex and also staff at the breakfast. Comfy and cosy hotel with spacious rooms.

I booked a Club Deluxe room which was nice and spacious. I know that the bath and shower are inside the bedroom with no walls before I booked and thought thats fine as I was staying by myself anyways.

Clean and well presented.

Great

Love the vibe at the Mal in Cheltenham. Rooms great, and staff are excellent!

The hotel was lovely and well kept and the staff were very polite. However the 'cosy room' I booked was FAR FAR too small for the £143 I paid, it was at times just too small for two adults with bags to move around in.

The room was very small no room at one side of the bed for a bedside table or shelf so had to place phone and drink on floor No safe in room

I am afraid, apart from the food, the stay was disappointing. The place was exceptionally noisy until gone midnight due to a private party - but with a 14 month old this made the stay unbearable. The music was pounding and the whole room was vibrating. Very expensive for what was far worse quality sleep than a Holiday Inn.

Amazing propert

The staff are really friendly and service is excellent. The room was spotless and clean but it was the smallest room we have ever stayed in and we could hear noises from the other rooms such as the shower and noises above. Having a mirror on the dressing table would make a huge difference when putting on make up and doing hair etc.

Upgraded room very nice. A little smelly but lovely size

Overall very pleasant stay

Spacious. Clean

I stayed in the signature suite as a last minute booking and it was wonderful. The staff were exceptional, especially the receptionist and the night porter (tall bald man, I wish I had asked his name). The only let down was the lack of a cooked breakfast in the morning due to the chef not being able to get in, these things happen I understand, just a shame.

No chef and hence no cooked breakfast , which I was looking forward to Rooms was clean and check in efficient and friendly TV kept cutting out

Room was OK, thought I had an upgrade but it didn't feel like it. Breakfast waitress seemed disinterested.

Great room, lovely check-in staff and onsite parking. Close to everything

Room was spotless all the staff were great really enjoyed our 2nights there

Great room, location and food.