We were misled by the good reviews until we actually stayed there for several days . It totally spoilt our holidays . The frontline staff are impolite , unprofessional & not helpful at all , which we would not expect in a 4 star hotel . The rooms are small , not user friendly with NO storage space at all ( not even a small drawer) . Only clothes rack is found in the room , no wardrobe ( not expected in a 4* hotel ) The worst thing is the bathroom ! The floor is really slippery , no safety handle installed , no anti-slip bath mat ! There is no privacy in the bathroom ( not as stated in their website .. private bathroom ! ) I literally have to step out the shower room naked to dress up in front of my roommate ! ! It's alight if you're couples ! The house keeping is not up to standard , the dustbins were left dismantled after room cleaning . The electric kettle is leaky , which is very dangerous . There is only 1 chair for 2 people to use , unacceptable in a 4 * hotel . We were only given 2 bottles of water on the 1st day , and was told that water was only provided for 1 day, unlike what they stated in their website ! ! Another amazing issue is tissue ... each room was provided with 4 pieces ( a small pack containing 4 pieces ) of face tissue for 2 people per day ! ! This was my 1st encounter in a 4* hotel ! I would never rate this hotel as 4* , 3 star is their max It's so disappointing to find such standard in this new hotel under chain management ! !

服务很好，大厅很舒适，环保做得也好。

Hotel is clean and in an excellent location!

Belle chambre, personnel agréable

Habitacion bonita y limpia

Great location and value!

El personal amable, el hotel bonito, bien ubicado, los cuartos bonitos.,

Perfect choice definitely will return Nice room, very clean and organise. You need nothing more.

Allt var bra

Be

All great. One negative comment. Shower floor very slippery when wet!

Very nice hotel, excellent location, close to all the famous areas and the Metro. Breakfast was superb, with a good selection. Staff were friendly and very accommodating from the front desk all the way to the kitchen.

Great space

Close to Sagrada Família, casa Milla and casa Batlló, shopping and dinning options

El personal muy agradable y atento, el desayuno muy bueno y variado, lo único que no me encantó fue que la recámara al salir de la regadera se vé en todos lados, pero lo cámas cómodas y la ubicación genial

Personal amable

Clean room, housekeeping was great and towels were changed daily. Occidental 414 is located in a great area near the Diagonal station, as well as walking distance to city centre. Small dissapointment would be not accomodating to our request to have a nicer facing room, at first we were told this would be no problem- then were told we would need to pay. Also, city tax is charged after your stay and not included in the hotel price as an FYI. Overall a pleasant stay, small but managable room, modern and aesthetic features- would recommend!

The room was nice and comfortable. We have got the room right away when checking in which is wonderful and thank you for the receptionist. The housekeepers were helpful. The location of the hotel was great. We can walk to shop and restaurant around the neighborhood.

Very small room, old and worn out towels, not the best sheets. Extremely difficult parking, which is also very expensive. Overall a mediocre experience, not worth the money.

最高です！