酒店地理位置无疑是其最大的优势之一，坐落于伦敦市中心，交通便利，可轻松前往各大景点和交通枢纽。然而，我的糟糕体验却完全掩盖了这一点。 入住期间，我疑似被臭虫叮咬。虽然客服团队后来通过WhatsApp向我道歉，我对此表示感谢，但负责处理我情况的经理却毫无诚意。他从未当面道歉，没有表现出任何真诚的同情，也没有提供任何实质性的补偿。酒店唯一采取的措施是对我行李进行蒸汽消毒，并将我换到了一间较小的房间。 我在被虫害侵扰的房间里住了两天，却只收到了一晚的房费退款（192英镑）。由于应用程序的税费和内部政策的扣除，我最终收到的退款比承诺的少了约100万印尼盾。尽管我离开时身上有多处瘙痒难耐的叮咬痕迹，让我感觉像是感染了传染病，但酒店并未提供任何医疗费用方面的援助。 对于如此严重的问题，我期待的是专业精神、责任感以及对客人福祉的真诚关怀。然而，我却感到被敷衍和失望。优越的地理位置并不能弥补管理不善或对重大健康卫生问题应对不力。

位置好，房间舒适干净。安保措施到位。但他们需要买个合适的衣架。

住在这里很愉快，这里离哪里都很近，我可以自行办理入住，酒店工作人员也随时准备提供帮助。

Take Picadilly Line From Heathrow 3 pounds , stop at picadilly circus, no need for transit no need for taxi .. location is great for deluxe room no window , if you claustorphobic pay for suite room

The employee said that I was late from the room even though it was only 11am. She chased me down and said that if I was late I would have to pay an additional 50 pound charge even though I said I was packing my bags. I just need 10 minutes. She wanted me to pay an extra 50 pounds and threatened me if I didn't leave the room now she would call the security guard to come and evict me. I feel very bad about this kind of service. It is not appropriate to dismiss in such a condescending manner.

Drink water & hair dryer should pay. Hold bag in concierge should pay. Room type is not according to the booking order

Tempat sangat strategis karena di daerah Piccadilly Circus. Hotel bersih, Hanya saja di dalam kamar tidak ada meja. Sehingga saya harus menaru barang-barang seperti tas tangan dan jam tangan, handphone di lantai? Dan 1 hal lagi, Karena saya kepagian dateng, belum waktunya check in mau titip tas kena £ 10.