Service, location and the room size are very good especially the location. Walk through the bridge and go to the Carcassone Castle just 20min

Gréât staff at the hotel. Special thanks to Brice. Wonderful view from room overlooking the chateau of Carcassonne. Location is good, can walk to the Chateau in 5 to 10 minutes. Short walk of 5 minutes to Place Carnot for restaurants.

Hotel needs a facelift, room was nice but over dated, breakfast was nothing special, booked hotel with a view but didn’t really enjoyed it , restaurant is mediocre and overpriced , if you’re going to spend time outside make sure you have a bug spray as there are millions of mosquitoes. Overall I would never rated this hotel as a luxury 5 stars

Filthy carpet full of dog hair, mould in bathroom and a bath plug that needs a spoon to get it out. A scruffy welcome, guy looked stoned. No offer of help or parking, park it yourself underground. Garden tatty, bar dull. Breakfast ok but really odd seating! Balcony view very good

Grand lit calme ,pres de la citee medievale,belle vue

Hotel bellissimo, però considerando che è un 5* mi sarei aspettata qualche servizio o attenzione in più. Ho trovato assurdo che l’hotel non disponesse di un parcheggio convenzionato nelle vicinanze

Votre etablissement est à la hauteur d'un cinq étoiles, n'hésitez pas !!!!!

Atendimento impecável! Localização conveniente

La moquette de ma chambre (215)était pas très propre.

La vue avec Balcon face à la cité médiévale est très belle.

Quarto grande, limpo, organizado. Ótimo banheiro. Café da manhã excelente. Ótimo localização, bem perto da cidade medieval de Carcassonne.

When we checked in we were told there was no hot water and they had booked us into their sister hotel (which was not a 5 star hotel!). Staff were apologetic and accommodating but it wasn’t a great experience and when we asked for a delayed check out (from 11 to 12) we were refused by the hotel we were in on the advice of the originally booked hotel. Because it was prepaid through Expedia there was nothing they were willing to do re refunding the difference in rooms. The breakfast was very good though - the only thing we got to experience at this hotel.

Lovely hotel, Large spacious rooms and the view was fantastic.

Perfect location between the medieval castle / town and the 'new town' (which is still hundreds of years old) with an exceptional view of the citadel and access over the river on a pedestrian bridge to a street full of bars and restaurants and a steep slope up to the walled town and many more shops, bars and restaurants. The room was excellent, with fabulous views, clean, very large comfortable bed and both a large walk in shower and deep bath, with a balcony overlooking the bridge. We had a minor issue with a drop in pressure in the shower which had been fixed by the time we got back to the room. Nice bar, and a fridge in the room. Modern stylish hotel we would happily go back to and recommend to others

Je recommande

Une manque d’écoute de la part du personnel. Très difficile d’avoir un café le matin et manque de service en général

Zimmer sind sehr gut ausgestattet. Frühstück ist für ein 5 Sterne Hotel etwas sparsam. Auf dem Fliesenboden im Buffetbereich blieb man immer auf Saftresten kleben. Einmal durchwischen hätte geholfen.

This is the place to stay. Beautiful hotel, friendly staff, will never disappoint. Great view of the castle from the outside back patio.

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The hotel is perfectly located for visiting the castle and the cité. Our room was spacious, with very comfortable beds and a balcony with a beautiful view of the castle. I recommend they pay attention to more thorough cleaning.