I recently stayed at The Grand Hotel Birmingham with a party booking three rooms. Overall, the hotel is clean, tidy, well-maintained, and feels very fresh.
Check-in was quick and efficient. We initially stayed in Grand Double Rooms on the second floor, which were modern, clean, and offered plenty of space, along with a spotless and fresh bathroom. The hotel bar is also a lovely, relaxing space with friendly and highly efficient staff, though prices are on the higher side, it would be a classy touch if they offered complimentary nuts or snacks with drinks.
Unfortunately, our first evening was severely disrupted. There was a function on, and the bass was so intense that the rooms on the second floor were literally bouncing, making sleep impossible. When I complained to reception, the staff initially seemed reluctant to help. However, after I explaining that I was travelling with someone recovering from a stroke who had gone to bed at 18:30 and was unable to sleep, they took action.
They moved two of our three rooms up to Grand Deluxe Double Rooms on the fifth floor. These rooms were fantastic very large, spacious, clean, and quiet enough for us to finally get some sleep.
The music continued into the early hours. It was highly disappointing that despite requesting that the duty manager contact me, they didn't bother to do so.
