The Ormond At Tetbury

Nice village hotel and our check in and room were good on the face of it. Other than the guy who checked us in, staff was generally rude. We had booked for breakfast at 08:00 on the first morning, and having travelled the previous day from Asia ended up waking earlier and found ourselves waiting in the breakfast room around 7:10, hoping to be able to request breakfast at 7:30 when it opened. We were greeted by a man in a hurry, brusquely telling us over his shoulder whilst rushing around doing his business that we were way too early for breakfast and we should come back at 7:30. I replied that we didn’t want breakfast there and then-just a conversation whereupon he stopped and listened. Just rude. Later that day we stopped for a pre-dinner drink in the bar, sat down and ordered and then found that the table was sticky with unwashed spillage from beer glasses the previous night. So we moved. Having done so, we got a pile of “attitude” from the short haired blonde lady managing the bar. Sadly the second table was also filthy, so we had to ask her to clean it. We (2) were sitting at a table to seat four. She came along with a wet towel and cleaned (badly) half of it, leaving the remainder sticky and disgusting. Attitude again. Superior entitled and not caring at all about her clients. Finally room service was awful. Pulled the bed straight, no towel change, didn’t wash the teacups properly. This hotel needs to get its act together to stay in business.

Nice hotel, staff were friendly but seemed overworked and not very well organised. Our evening meal was lovely but cold, and the breakfast menu is very limited not a lot of choice for £22

This was third time we have stayed here and all good.

We stayed for one night and plan to stay again in the future. We received a friendly welcome. The breakfast was wholesome and delicious.

Great place to stay food was great. It could get a little bit noisy if people were drinking in the courtyard but that’s to be expected and it didn’t go on after closing. Only downside for us is there is no on site parking.

We had a great stay. Lovely Breakfast. Really friendly staff. Our room was Cosy but had everything, Nice shower.

All the staff were amazing, kind and thoughtful. My husband has Alzheimer’s and they gave him help so kindly that he didn’t realise they were actually helping him. I will definitely return to this hotel

Payed for superior double room, but on arrival was allocated basic twin room above noisy bar with window to busy road. Superior double room advised was cosy and romantic with double bed. The room we were given was ok, but we had two single beds clipped together with big lump in middle. It's room that is advertised as basic double on Expedia and easily recognized. What is most disappointing is the disgenuinity of staff presenting this room as superior double especially when it's nothing like the superior double advertised (the identified room we stayed in was 107 sq ft and the one we payed for was 215 sq feet) and you payed premium price. The disinterest to at least refund the difference in price or to even consider the inconvenience caused is concerning. Tetbury is lovely place, car park is not convenient, but within 5 min walking distance. Property is very nice and well maintained. Bathroom was very nice and clean. Breakfast average. Beware when you booking and specify detailed features or desired room (colour of headboard,....) as this is what staff suggested to avoid disappointment. I wouldn't recommend this place due to poor dishonest customer service.

Place was amazing and really accommodateing, was traviling with a 3 month old and they could not do enough to make us feel welcome and offered all the help we could ask for. Bar and restaurant really lovely food and choices of beers and ciders.

Perfect for our stay in the Cotswolds, rooms great and really nice area with great dining and drinking options

Beautiful room. Lovely surroundings. Staff friendly and helpful even when understaffed.

The pub was very nice

Very comfortable stay, the room was lovely and clean and very comfortable bed. We didn't love the breakfast unfortunately, the staff were lovely and very helpful at breakfast but the food quality wasn't quite right, could do with less of it but better quality

Great hotel. Very comfy

A fantastic evening with great food and fabulous service Room was perfect and the bed was extremely comfortable Well done to Matt, Courtney ,Jennifer and Riccardo you made us feel very welcome

Great location and v relaxing

Good for a short trip. Our room backed onto the pub garden so smelt slightly of smoke when we came back, but the room was nice and clean.

Awesome staff and great pub and restaurant. Very friendly and helpful

Stayed in Room 3. Nice big room, good wifi, large TV, excellent shower and comfortable bed. Breakfast is continental and was excellent, fresh pastries, nice fruit salad and good coffee. All staff were super friendly and helpful, used the bar in the evening which was great with a good atmosphere and good food. In a great location. No parking but plenty of parking nearby. Highly recommended and will definitely stay here again when in the area.

Matt & Jergen were excellent company and made me feel right at hope. Fantastic service and some good laughs. Lovely hotel in a beautiful setting right in the centre of town.