FOX Hotel Gorontalo

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Overall Ratings & Reviews FOX Hotel Gorontalo

Traveloka (313)
Other sources (10)
8.9
Very Good
From 313 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

9.2

Service and Facilites

8.7

People often mention about FOX Hotel Gorontalo
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Accessibility (32)
Staff Friendliness (32)
Bedroom (31)
Ambiance (30)
Distance to City Center (28)
Bathroom (28)
Hotel Area (23)
Room Space (22)
Surroundings (21)
Family Friendly (20)
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Traveler Reviews FOX Hotel Gorontalo

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40
Customer reviews
i***s
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 day(s) ago
dirty, lots of damage and looks old, not worth the price per night paid... should be able to get better for that price
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B***y
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Leisure
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5.0
/10
Reviewed 2 week(s) ago
Pay a lot for poor service. I booked another room, but the facilities were poor.
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L***a
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8.0
/10
Reviewed 2 week(s) ago
LACK OF MINERAL WATER IN THE ROOM, NO COOKING, PRICE 700 thousand, water is not provided in the room, there is only bottled water outside, lazy
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1 people find it helpful
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Susan N.
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
The wifi is good, the facilities are good, only the restaurant during breakfast is a bit lacking because the food takes a long time to be filled, the dirty plates on the table used by other guests take a long time to be picked up, the other staff, concierge, housekeeping, receptionist, room service, are quick to respond. Oh yes, the pool attendant is also not on standby because if you want to ask for a towel you have to look for it first.
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Pupung P. A.
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Business
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10.0
/10
Reviewed 3 week(s) ago
thank you very much for the hospitality
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
For those who don't bring their own car to the city, it's a must to stay here. To the Mall, just walk from the elevator. All the culinary centers are very close to this hotel. I'll stay here again later.. 🫶🏻
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K***l
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
The hotel staff is very helpful 🙏
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards from Fox Hotel Gorontalo. On behalf of the Fox Hotel Gorontalo team, we would like to extend our sincere thanks for choosing to stay with us. We are honored to have you as our guest and are sure that you will have a wonderful experience. We have received very helpful reviews about our hotel staff and we hope that we will continue to maintain this rating in the future, so that your stay will be a memorable one. Thank you once again for choosing Fox Hotel Gorontalo. We do hope that we will welcome you back again for another wonderful stay. Sincerely, General Manager
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Hendri L.
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8.8
/10
Reviewed 4 week(s) ago
Very friendly and fun 🤗
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Accommodation's Reply
29 Oct 2025
Dear Mr. Hendry L., Warmest regards, Fox Hotel Gorontalo On behalf of the entire team at Fox Hotel Gorontalo, we would like to thank you very much for choosing to stay with us. We are honored to have you as our guest and we are sure that you will have an extremely pleasant experience. We have received great reviews of our friendly and impressive service and we hope that we will continue to maintain this score in the future, to make your stay a memorable one. Thank you once again for choosing Fox Hotel Gorontalo. We do hope to welcome you back for another wonderful stay. Sincerely, General Manager
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Henny R.
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Business
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10.0
/10
Reviewed 10 week(s) ago
Hotels near the mall
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Accommodation's Reply
19 Sep 2025
Dear Henny R, Mrs. Warm greetings from Fox Hotel Gorontalo. Thank you for sharing your experience while staying at our hotel. We really appreciate your feedback about our hotel. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely Yours, General Manager.
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r***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel is in the city center, there is connecting access to the mall, so it is easy to find food.
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Accommodation's Reply
11 Sep 2025
Dear Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for sharing your experience while staying at our hotel. We really appreciate your feedback about our hotel. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely Yours, General Manager.
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Mananga B.
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Leisure
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8.8
/10
Reviewed 12 week(s) ago
Regarding parking, which is still paid even though you have stayed overnight and there is no direction from the receptionist that if it is free, you must bring your vehicle registration certificate when registering for parking...it's funny, right? It's like they don't trust customers who have already stayed there.
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Accommodation's Reply
04 Sep 2025
Dear Mananga, Mr. Warmest greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest. Thank you for taking the time to provide a review, we apologize for any inconvenience you experienced regarding the parking regulations, your feedback is very valuable as evaluation material to improve comfort in the future. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for an extraordinary stay. Sincerely, General Manager.
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M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Everything was okay. But the food variety was especially good, especially the side dishes. Day 1 was still okay, with fried noodles, fried rice, spicy chicken, etc. Day 2: white rice, rice noodles, chicken (in coconut milk?), fried tempeh, and nuggets.
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Accommodation's Reply
04 Sep 2025
Dear Guest. Warm greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we are sure that your experience was very pleasant. We have just received a review regarding the menu which is not very varied, your feedback is very important to our hotel. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely, General Manager.
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Nanda F. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I love this hotel since day 1 🥰
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Accommodation's Reply
28 Aug 2025
Dear Nanda, Mrs. Warm greetings from Fox Hotel Gorontalo. Thank you for sharing your experience while staying at our hotel. We really appreciate your feedback about our hotel. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely Yours, General Manager.
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A***i
icon-Business
Business
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8.8
/10
Reviewed 13 week(s) ago
Old hotel, facilities are decent
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Accommodation's Reply
25 Aug 2025
Dear Guest, Warm greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we are sure that your experience was very pleasant. We have just received a review regarding the hotel being old but with decent facilities, and we hope that we will maintain this rating in the future to make your stay memorable. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for an extraordinary stay. Sincerely Yours, General Manager.
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Marcel E. L.
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8.8
/10
Reviewed 13 week(s) ago
Just need to improve the quality
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Accommodation's Reply
22 Aug 2025
Dear Marcel, Mr. Warmest greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we are sure that your experience was very pleasant. Thank you for your feedback on how we need to improve our work quality, this will motivate us to do even better in the future. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely Yours. General Manager.
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A***n
icon-Leisure
Leisure
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8.2
/10
Reviewed 13 week(s) ago
The view from the room is nice, the room is clean, the atmosphere is comfortable.
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Warm greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we are sure that you had a very pleasant experience. We have just received a review regarding the cleanliness of the room and the comfortable atmosphere. We hope that we will maintain these values in the future, to make your stay memorable. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely Yours, General Manager.
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The TV in the room wasn't up to scratch. It might be worth upgrading to a new one. The hotel staff were all friendly, the service was good, and the facilities were quite good.
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Accommodation's Reply
21 Aug 2025
Dear Guest. Warm greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest. We apologize for any inconvenience you may have encountered with our room facilities. Your feedback is important for our evaluation. We also appreciate your review of our friendly staff and excellent service, which we hope we can maintain. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for another wonderful stay. Sincerely, General Manager.
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G***t
icon-Staycation
Staycation
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5.4
/10
Reviewed 14 week(s) ago
The room was dirty. It wasn't worth the price, given the poor interior and cleanliness.
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Accommodation's Reply
21 Aug 2025
Dear Guest, Warm greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest. Thank you for taking the time to provide a review, we apologize for the inconvenience you experienced regarding the dirty room and the existing interior, your feedback is very valuable as evaluation material to improve guest comfort in the future. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to the opportunity to welcome you again for an extraordinary stay. Sincerely, General Manager.
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M***d
icon-origin-TRAVELOKA
6.0
/10
Reviewed 16 week(s) ago
If you want breakfast delivered to your room, there is an additional charge and the room will be cleaned without permission when the guest is out.
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Accommodation's Reply
19 Aug 2025
Warm greetings from Fox Hotel Gorontalo. On behalf of the entire team at Fox Hotel Gorontalo, we would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we are sure that you had a very pleasant experience. We have just received a review regarding Breakfast. It is true that breakfast delivered to the room will incur an additional charge and that is our SOP, we apologize for the existing rules. We also apologize for the room being cleaned immediately without waiting for instructions from the guest, which made the guest uncomfortable, and we have conveyed this to the relevant department, in the future this will not happen again. Once again, thank you for choosing Fox Hotel Gorontalo. We look forward to welcoming you back for an extraordinary stay. Sincerely, General Manager.
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Andrew
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 17 week(s) ago
My first experience staying at the Fox Hotel. Overall, the service was excellent, but the breakfast menu could be more varied. It would be even nicer if the windows were cleaner and clearer.
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Accommodation's Reply
22 Jul 2025
Dear Andrew, Thank you very much for taking the time to share your experience. We are very happy to read your review, especially our excellent service, as well as your feedback regarding the breakfast menu, and also some interior that needs maintenance, and we are continuously striving to make improvements to enhance guest comfort and satisfaction. For us, your choice to stay here is very important, and we truly hope to welcome you back in the future. The entire team at Fox Hotel Gorontalo looks forward to the opportunity to serve you once again and make your next stay even more memorable. Warm regards, General Manager.
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Number of reviews per page
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