Does FOX Hotel Gorontalo provide parking?

Yes, FOX Hotel Gorontalo provides parking. Please confirm details directly with the hotel.

What do past guests say about FOX Hotel Gorontalo?

FOX Hotel Gorontalo is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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FOX Hotel Gorontalo

Name: FOX Hotel Gorontalo
Address: Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114, Jl. Sultan Botutihe No. 88, Gorontalo, 90114, Indonesia
Rating: 8.8

Hotels

8.8

/10

Very Good

461 reviews

What Guests Say About Their Stay

L***s

10.0

/ 10

Economical price, and the facilities are very satisfying, thank you Fox Hotel, especially all the employees are very kind and friendly.

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L***y

10.0

/ 10

The hotel is nice, clean, comfortable, strategic location under the mall so it's easy to go anywhere. It's really great

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Azizul R. C. A.

10.0

/ 10

I arrived at the hotel at 3 a.m. (ahead of time, 7 a.m.) from Manado. I just wanted to take a nap at the lobby before seeing the Sherly (whale shark); however, the staff member named Andres helped me to check in early. Despite seeing the Sherly, the people in Gorontalo are also amazing, ramah, mesra. I would say the word 'terhutang budi' to Andres, who saved my time and my energy. Also, the room was very clean and comfortable.

Resi M.

10.0

/ 10

A very comfortable hotel in Gorontalo city, strategically located in the Mall. The breakfast is delicious. I like the tinutunya the most. The hotel is clean. The staff are friendly. Close to pia saronde. If you want to go to whale shark tourism, it's only 15 minutes away

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Resi M.

9.4

/ 10

The Fox Hotel is highly recommended to stay here if you go to Gorontalo. The location is in the mall and everywhere is close. The hotel is clean and the employees are friendly. The AC is also cold, there is a swimming pool too. Next to the hotel there is Gramedia and the Saronde souvenir center. Next, I will stay here again if I go to Gorontalo

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In the Area

See Map

Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Hotel Citimall Gorontalo Staying at FOX Hotel Gorontalo is a good choice when you are visiting East Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in FOX Hotel Gorontalo

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

FOX Hotel Gorontalo Address: Map & Location

Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114

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Discover More About FOX Hotel Gorontalo

note: hotel was previously named Hotel Citimall Gorontalo

Location

Staying at FOX Hotel Gorontalo is a good choice when you are visiting East Kota.

About FOX Hotel Gorontalo

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from FOX Hotel Gorontalo exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

FOX Hotel Gorontalo is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at FOX Hotel Gorontalo.

All facilities in FOX Hotel Gorontalo

Swimming Pool

Fitness Center

Lobby

Exterior

Bedroom

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service

Nearby Facilities

ATM/Banking
Hair salon
Supermarket

Things to Do

Fitness center
Outdoor pool

Business Facilities

Business center
Meeting facilities

Connectivity

LAN Internet

Accommodation Policy & General Information in FOX Hotel Gorontalo

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
All special request are subject to availability Upon arrival

Additional Policy

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at FOX Hotel Gorontalo	176
Number of floors in FOX Hotel Gorontalo	11
Another facilities in FOX Hotel Gorontalo	24-hour room service, Room service, Safety deposit box, WiFi in public area, Bellhop

Frequently asked question in FOX Hotel Gorontalo

What are available facilities at FOX Hotel Gorontalo?

There are top facilites at FOX Hotel Gorontalo such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at FOX Hotel Gorontalo?

Check-in time at FOX Hotel Gorontalo is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of FOX Hotel Gorontalo?

FOX Hotel Gorontalo is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does FOX Hotel Gorontalo have?

FOX Hotel Gorontalo has 11 floors.

How many rooms are available at FOX Hotel Gorontalo?

FOX Hotel Gorontalo has 176 rooms in total.

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More Reviews from Other Guests in FOX Hotel Gorontalo

Overall Ratings & Reviews FOX Hotel Gorontalo

Traveloka (451)

Other sources (10)

8.9

Very Good

From 451 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.7

Location

9.2

Service and Facilites

8.7

People often mention about FOX Hotel Gorontalo

All

Accessibility (47)

Distance to City Center (45)

Staff Friendliness (43)

Bedroom (42)

Bathroom (40)

Ambiance (39)

Room Space (31)

Hotel Area (31)

Surroundings (30)

Taste (28)

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Traveler Reviews FOX Hotel Gorontalo

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Customer reviews

Verified Traveler

10.0

/10

Reviewed 2 day(s) ago

I arrived at the hotel around 10:00 PM and was greeted with a hassle-free check-in and the staff were quite friendly. When I arrived at my hotel room, I didn't have time to check the bathroom; instead, I immediately lay down on the bed. The room was quite spacious. The Wi-Fi was fast, and the Smart TV could stream YouTube and Netflix. However, when I wanted to take a shower, I realized that the toiletries were missing (I had tried looking for them but couldn't find them), and trying to call again was impossible because I was in a hurry.

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Accommodation's Reply

16 Apr 2026

Dear Guest, Fox Hotel Gorontalo, Thank you for sharing your experience with us. We are pleased to hear that your stay was smooth and that our team provided a friendly and efficient check-in service. We are also glad that you enjoyed your spacious room, high-speed Wi-Fi, and smart TV. However, we apologize for the inconvenience you experienced regarding the lack of toiletries in your room. This is certainly not our standard of service, and we are very sorry that it affected your comfort, especially in your urgent situation. We have informed our housekeeping team to address this issue immediately and to ensure it does not happen again in the future. If you return to stay with us again, please feel free to contact our front desk at any time, as we are always ready to assist you promptly. We greatly appreciate your feedback and look forward to welcoming you back for an even better experience. Sincerely, The Management Team, Fox Hotel Gorontalo

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Trisagia

Transit

9.4

/10

Reviewed 6 day(s) ago

The staff was incredibly friendly and helpful throughout my stay. ✨

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Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Warm greetings from FOX Hotel Gorontalo. Thank you very much for your kind words. We are truly delighted to hear that our team’s friendliness and helpfulness made a positive impression during your stay. Your appreciation will certainly be shared with our staff, as it motivates us to continuously deliver excellent service to all our guests. We look forward to welcoming you back to FOX Hotel Gorontalo in the near future. Warm regards, Management Team FOX Hotel Gorontalo

Johanes M. W.

Leisure

10.0

/10

Reviewed 1 week(s) ago

Good enough for a first time stay, in the future can come back and staycation here again.

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Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for choosing us as your first accommodation and for the wonderful experience you had. We are delighted to hear that you enjoyed your stay with us. We greatly appreciate your interest in returning to stay with us again in the future. Your trust means a great deal to us, and we will continue to strive to improve the quality of our services to make your next visit even more memorable. We look forward to welcoming you back to Fox Hotel Gorontalo in the near future. Sincerely, The Management Team, Fox Hotel Gorontalo

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R***y

Leisure

8.4

/10

Reviewed 1 week(s) ago

Good location. Please do lift maintenance and facility maintenance.

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Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Warm greetings from FOX Hotel Gorontalo. Thank you for your valuable feedback regarding the lift and overall facility maintenance. We sincerely apologize for any inconvenience you may have experienced. Please be assured that your concern has been shared with our Engineering team for immediate attention and improvement, as maintaining our facilities in excellent condition is one of our top priorities. We truly appreciate your input and hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Management Team FOX Hotel Gorontalo

L***y

Leisure

10.0

/10

Reviewed 2 week(s) ago

The staff are all friendly, the food is all delicious, my son even asked for more.

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Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for your excellent review. We are delighted that you were impressed with our service and the food we served. We are also pleased to hear that your child enjoyed the food so much that they ordered a second dish. Your compliments mean a great deal to us, and we will share them with our entire team to inspire us to continue providing the best service and dining experience. We hope to welcome you and your family back to Fox Hotel Gorontalo again. Sincerely, The Management Team, Fox Hotel Gorontalo

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F***a

Leisure

8.7

/10

Reviewed 3 week(s) ago

Very good location, good service, only room cleanliness (sheets and floors) needs to be improved.

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Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for sharing your feedback. We are pleased to hear that you enjoyed the hotel's excellent location and the service from our team. However, we regret the issue with the cleanliness of your room, particularly the linens and floor condition, which did not meet our standards. We are deeply sorry for any inconvenience this may have caused. We have already informed our housekeeping team to address this issue immediately and will improve our quality control in the future. We greatly appreciate your feedback and hope to welcome you back with a better experience. Sincerely, The Management Team, Fox Hotel Gorontalo

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F***a

Leisure

8.7

/10

Reviewed 3 week(s) ago

The location is very strategic, only the cleanliness of the sheets and floors could be improved.

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Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for sharing your feedback. We are pleased to hear that you enjoyed the hotel's excellent location and the service from our team. However, we regret the issue with the cleanliness of your room, particularly the linens and floor condition, which certainly did not meet our standards. We are deeply sorry for any inconvenience this may have caused. We have already informed our housekeeping team to address this issue immediately and improve our quality control in the future. We greatly appreciate your feedback and hope to welcome you back with a better experience. Sincerely, The Management Team, Fox Hotel Gorontalo

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M***i

8.5

/10

Reviewed 3 week(s) ago

Good hotel service, friendly staff

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Accommodation's Reply

02 Apr 2026

Dear Valued Guest, Thank you for your positive review of Fox Hotel Gorontalo. We are delighted to hear that you were satisfied with our service and the friendliness of our team during your stay. Your compliments motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back to Fox Hotel Gorontalo again soon. Sincerely, Fox Hotel Gorontalo

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lies r. h.

Leisure

9.4

/10

Reviewed 3 week(s) ago

The hotel's location is super strategic, right next to a mall, so anything you need is easy to find. However, because it's so close to the crowds, it's difficult to find peace and quiet. I was assigned a room next to someone with a restless child, and everything was pushed around, and the walls were knocked on. It was a nightmare for those of us who crave a quiet hotel stay. So, think twice if your goal is to relax; this isn't the best option.

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Accommodation's Reply

02 Apr 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Fox Hotel Gorontalo. We are delighted to hear that the hotel's excellent location and proximity to shopping malls made your stay convenient. However, we apologize for any inconvenience you may have experienced due to the less-than-ideal atmosphere for a peaceful rest. The comfort of all our guests is our top priority. Therefore, we will increase noise level monitoring in the guest rooms and remind other guests to be considerate of others' comfort. Furthermore, for your next stay, our team will be happy to assist you in arranging a room in a quieter area according to your preference. Thank you for your valuable feedback, which helps us improve the quality of our service in the future. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, Fox Hotel Gorontalo

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Indra B.

9.7

/10

Reviewed 3 week(s) ago

Thank you for your best service

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Accommodation's Reply

27 Mar 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your suggestions regarding our services. We strive to always provide the highest quality service to all our guests, and we believe your comfort is key to our continued success. We look forward to welcoming you back soon. Sincerely, General Manager

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M***o

10.0

/10

Reviewed 6 week(s) ago

Friendly and very helpful staff, especially at breakfast, delicious food, spacious rooms, and close to Citymall

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Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for your positive review of your stay at Fox Hotel Gorontalo. We are delighted to hear that you appreciated the friendliness and assistance of our staff, especially during breakfast. We are also pleased to hear that you enjoyed the breakfast, the spacious rooms, and the hotel's excellent location near City Mall. Your compliments encourage our entire team to continue providing the best service to all our guests. We hope to welcome you back to Fox Hotel Gorontalo for your next stay. Sincerely, The Management Team, Fox Hotel Gorontalo

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l***y

Business

8.8

/10

Reviewed 11 week(s) ago

Not bad if you just want to stay max 3 nights... the location is also very strategic and in the same building as the mall..

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your comments regarding our excellent location. We are committed to providing the highest quality service to all our guests. We believe your comfort is the key to our continued success in providing excellent service. We hope to welcome you back soon. Sincerely, The General Manager

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Z***l

Staycation

10.0

/10

Reviewed 11 week(s) ago

The staff is very friendly & the check in process is very easy and fast.

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your comments regarding our friendly staff and the quick check-in process. We strive to always provide the highest quality service to all our guests, and we believe your comfort is key to our continued success in providing excellent service. We look forward to welcoming you back soon. Sincerely, The General Manager

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F***a

9.1

/10

Reviewed 12 week(s) ago

Very strategic location of comfortable hotel

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Accommodation's Reply

30 Jan 2026

Dear guest, warm greetings from Fox Gorontalo Hotel. We sincerely thank you for your valuable feedback following your stay at our hotel. We deeply appreciate your positive comments regarding our hotel's strategic location. We are committed to providing the best service to all our guests, and we believe that your comfortable stay is key to our hotel's continued success. We look forward to welcoming you back. Sincerely, General Manager.

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C***y

Business

6.2

/10

Reviewed 12 week(s) ago

Not recommended for you if you want good sleep. There was no information during check-in about whether live music was available until midnight, and your room is only above the area where the live music played. The location of the live music was quite unusual, being at the pool area on the same floor as the lobby, with your room balcony directly above. A bad experience.

1 people find it helpful

Accommodation's Reply

30 Jan 2026

Dear Guest, This is the Columbar Fox Hotel. Thank you very much for your valuable feedback. Your stay at the Columbar Fox Hotel was a very special experience for us, and we sincerely apologize that it did not meet your expectations. We sincerely apologize for any inconvenience caused. We take your feedback seriously and will do our best to resolve any issues. Please feel free to contact us with any comments or questions you may have. Your satisfaction is our top priority, and we will do our best to earn your trust in our services again during your next stay. We appreciate your valuable feedback and will continue to strive to provide even better service in the future. Sincerely, General Manager

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A***d

Leisure

10.0

/10

Reviewed 13 week(s) ago

The hotel is nice, solid, and comfortable.

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Accommodation's Reply

17 Jan 2026

Dear Valued Guest, On behalf of the entire Fox Hotel Gorontalo team, we are pleased to express our sincere gratitude for choosing to stay with us. We were delighted to have served you as our guest, and we are confident that your experience here was memorable. We recently received some kind words of appreciation from you, and we are deeply honored by your positive feedback. We are delighted to know that we were able to contribute to your memorable stay. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager

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S***e

10.0

/10

Reviewed 14 week(s) ago

The hotel staff are all nice, polite and friendly, the hotel rooms are clean and comfortable.

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1 people find it helpful

Accommodation's Reply

20 Jan 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your comments regarding our friendly staff and clean, comfortable rooms. We strive to always provide the highest quality service to all our guests, and we believe your comfort is key to our continued success. We look forward to welcoming you back soon. Sincerely, The General Manager

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Reflin I.

10.0

/10

Reviewed 14 week(s) ago

The room is very comfortable, the receptionist is friendly.

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Accommodation's Reply

17 Jan 2026

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R***i

8.8

/10

Reviewed 14 week(s) ago

The hotel staff is very friendly, the rooms are nice and clean.

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1 people find it helpful

Accommodation's Reply

20 Jan 2026

Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your comments regarding our friendly staff and clean, comfortable rooms. We strive to always provide the highest quality service to all our guests, and we believe your comfort is key to our continued success. We look forward to welcoming you back soon. Sincerely, The General Manager

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J***i

10.0

/10

Reviewed 14 week(s) ago

friendly staff favorite hotel access to where" close

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Accommodation's Reply

17 Jan 2026

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.