FOX Hotel Gorontalo

Hotels
8.9
/10
Exceptional
564 reviews

What Guests Say About Their Stay

B***a

10.0
/ 10
I was very satisfied with my stay at the FOX Hotel Gorontalo. The hotel's strategic location is directly connected to a shopping center, making it easy for guests to shop and find food. My room was clean, comfortable, and fully equipped. The hotel staff was very friendly, polite, and responsive in assisting guests with all their needs. Hotel facilities, such as the swimming pool, fitness center, and restaurant, are well-maintained, adding to the comfort of your stay.
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A***a

10.0
/ 10
The staff was very friendly, good service, good room, and good food. Thank you

A***a

10.0
/ 10
The staff was very friendly, good service, good room, and good food. Thank you

L***s

10.0
/ 10
Economical price, and the facilities are very satisfying, thank you Fox Hotel, especially all the employees are very kind and friendly.
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L***y

10.0
/ 10
The hotel is nice, clean, comfortable, strategic location under the mall so it's easy to go anywhere. It's really great
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In the Area
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Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel Citimall Gorontalo Staying at FOX Hotel Gorontalo is a good choice when you are visiting East Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around FOX Hotel Gorontalo

Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114
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Lobby FOX Hotel Gorontalo
Lobby 2 FOX Hotel Gorontalo

Discover More About FOX Hotel Gorontalo

Discover Your Gorontalo Getaway at FOX Hotel Gorontalo

Welcome to FOX Hotel Gorontalo, your premier destination for an unforgettable stay in the vibrant city of Gorontalo, Indonesia. Whether you're visiting for business or leisure, FOX Hotel Gorontalo offers a perfect blend of comfort, convenience, and local charm. Experience exceptional hospitality and discover the best of Gorontalo from our well-appointed accommodations. Room rates at FOX Hotel Gorontalo start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

FOX Hotel Gorontalo Location

Strategically situated in the heart of Gorontalo City, FOX Hotel Gorontalo is conveniently located at Jl. Sultan Botutihe No. 88, Kota Timur, Kota Gorontalo, Gorontalo, Indonesia, 90114. This prime location places you just a short distance from the city center, making it easy to explore the local attractions and business districts. The hotel is easily accessible, offering a tranquil retreat while remaining close to the pulse of the city. The atmosphere here is one of relaxed sophistication, perfect for both business travelers seeking efficiency and tourists eager to immerse themselves in the local culture.

FOX Hotel Gorontalo Facilities & Services

Facilities for guests at FOX Hotel Gorontalo are designed to enhance your comfort and convenience throughout your stay. We pride ourselves on offering a comprehensive range of services to cater to every need.
  • Enjoy a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
  • Stay active and energized at our well-equipped fitness center, available from 6:00 AM to 9:00 PM.
  • Indulge in a relaxing experience at our on-site spa, offering various treatments from 10:00 AM to 8:00 PM (additional charges apply).
  • For our younger guests, a dedicated children's play area provides a safe and fun environment.
  • Benefit from complimentary Wi-Fi access throughout the hotel.
  • Secure your vehicle with our free on-site parking facilities.
  • Take advantage of our efficient laundry and dry-cleaning services (additional charges apply).
  • Our friendly concierge team is available 24/7 to assist with any inquiries or requests.

FOX Hotel Gorontalo Room Types

Discover a variety of well-appointed accommodations designed to suit your preferences. The room types of FOX Hotel Gorontalo offer comfort and style for every traveler.
  • Deluxe Room:

    Available with either a city view or garden view. Choose between a king-sized bed or twin beds. Non-smoking rooms are available.
  • Executive Room:

    Offering enhanced amenities and a spacious layout, these rooms provide a city view. Non-smoking rooms are available.
  • Suite:

    Our luxurious suites feature a separate living area and a city view, perfect for extended stays or those seeking extra space. Some suites include a bathtub. Non-smoking rooms are available.
  • Family Room:

    Ideal for families traveling together, these rooms offer ample space and comfort, often with a garden view. Non-smoking rooms are available.
Please note that all rooms are designated as non-smoking. For guests with pets, please inquire directly about our pet-friendly policies and any associated cleaning fees, which will be communicated in Philippine Pesos (PHP) if applicable.

FOX Hotel Gorontalo Dining & Restaurants

Savor a delightful culinary journey at FOX Hotel Gorontalo. Our dining options are crafted to please every palate, offering a taste of local flavors and international favorites.
  • The Restaurant:

    Our main dining venue offers a breakfast buffet from 6:00 AM to 10:00 AM, and an à la carte menu for lunch and dinner. Expect to spend approximately PHP 300-500 per person.
  • The Lounge:

    A relaxed setting for coffee, light snacks, and evening cocktails. Open from 10:00 AM to 11:00 PM. Light snacks range from PHP 150-300.

FOX Hotel Gorontalo Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty of Gorontalo. FOX Hotel Gorontalo is ideally situated to explore the region's most captivating sights.
  • Olele Beach:

    Famous for its pristine waters and vibrant coral reefs, perfect for snorkeling and diving.
  • Limboto Lake:

    A vast freshwater lake offering stunning sunset views and opportunities for birdwatching.
  • Gedung Juang 45:

    A historical landmark that played a significant role in Indonesia's independence.
  • Gorontalo City Center:

    Explore local markets, shops, and experience the daily life of the city.
  • Bantimurung National Park:

    While a bit further, this park is renowned for its waterfalls and diverse flora and fauna.
If you are looking for other activities around FOX Hotel Gorontalo, check out the best deals on Traveloka: Recommended activities in Gorontalo!

How to Get to FOX Hotel Gorontalo from the Airport

Reaching FOX Hotel Gorontalo from Gorontalo Airport (Djalaluddin Airport - GTO) is straightforward, with several convenient options available. The airport transfer service of FOX Hotel Gorontalo can be arranged for a seamless arrival.
  • Hotel Private Transfer:

    The most convenient option is to pre-book a private car through the hotel. This service offers direct transport to your doorstep. The estimated cost is around PHP 300-500, depending on the vehicle type.
  • Taxi:

    Metered taxis are available at the airport. The journey to FOX Hotel Gorontalo typically takes about 45 minutes to an hour, with fares ranging from PHP 250-400.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers competitive pricing and convenience.
For a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at FOX Hotel Gorontalo

Choosing FOX Hotel Gorontalo for your next trip guarantees a memorable and comfortable experience. With excellent amenities, a prime location, and warm hospitality, it's the ideal base for exploring Gorontalo.
  • Prime Location:

    Conveniently situated in the heart of Gorontalo City, offering easy access to attractions and business hubs.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and dining options.
  • Exceptional Service:

    Our dedicated staff are committed to making your stay enjoyable.
  • Great Value:

    Competitive pricing and special offers make it an attractive choice.
Discover the best Room availability at FOX Hotel Gorontalo and start Planning your trip today. For seamless Booking FOX Hotel Gorontalo, visit Traveloka. Book budget hotels in Gorontalo and experience the best of what this beautiful region has to offer. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in FOX Hotel Gorontalo

Swimming Pool FOX Hotel Gorontalo
Swimming Pool
Fitness Center FOX Hotel Gorontalo
Fitness Center
Lobby FOX Hotel Gorontalo
Lobby
Exterior FOX Hotel Gorontalo
Exterior
Bedroom FOX Hotel Gorontalo
Bedroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Things to Do

  • Fitness center
  • Outdoor pool

Business Facilities

  • Business center
  • Meeting facilities

Connectivity

  • LAN Internet

Accommodation Policy & General Information in FOX Hotel Gorontalo

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
All special request are subject to availability Upon arrival

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at FOX Hotel Gorontalo
176
Number of floors in FOX Hotel Gorontalo
11
Another facilities in FOX Hotel Gorontalo
24-hour room service, Room service, Safety deposit box, WiFi in public area, Bellhop

Frequently asked question in FOX Hotel Gorontalo

What are available facilities at FOX Hotel Gorontalo?
There are top facilites at FOX Hotel Gorontalo such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FOX Hotel Gorontalo?
The standard check-in time at FOX Hotel Gorontalo is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of FOX Hotel Gorontalo?
FOX Hotel Gorontalo is a 4.0-star hotel.
How many floors does FOX Hotel Gorontalo have?
FOX Hotel Gorontalo has 11 floors.
How many rooms are available at FOX Hotel Gorontalo?
FOX Hotel Gorontalo has 176 rooms in total.
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More Reviews from Other Guests in FOX Hotel Gorontalo

Overall Ratings & Reviews FOX Hotel Gorontalo

Traveloka (553)
Other sources (11)
9.0
Exceptional
From 553 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.7

Location

9.2

Service and Facilites

8.7

People often mention about FOX Hotel Gorontalo
All
Accessibility (54)
Distance to City Center (53)
Bedroom (53)
Staff Friendliness (50)
Ambiance (49)
Bathroom (49)
Room Space (37)
Hotel Area (37)
Surroundings (35)
Taste (35)
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Traveler Reviews FOX Hotel Gorontalo

Number of reviews per page
20
40
Customer reviews
N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Very comfortable and affordable hotel
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B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was very satisfied with my stay at the FOX Hotel Gorontalo. The hotel's strategic location is directly connected to a shopping center, making it easy for guests to shop and find food. My room was clean, comfortable, and fully equipped. The hotel staff was very friendly, polite, and responsive in assisting guests with all their needs. Hotel facilities, such as the swimming pool, fitness center, and restaurant, are well-maintained, adding to the comfort of your stay.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very impressive, comfortable.
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W***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I requested a single bed but was given twin beds. Check-in was at 2:30 PM, but the room wasn't ready. The check-in time was 2:00 PM, but when I checked in at the hotel, the room wasn't ready for a single bed. The room should have been prepared before the guest arrived and had already booked. The rest of the service was very satisfactory. Best of luck to Hotel Fox 🥰
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent service, keep it up, may you have more success
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Novi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean hotel, comfortable room for resting.
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Ridwan h. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I often stay at Fox on weekends.
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RIFAI B.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
My sleep was disturbed, from above the room I heard "move the chair or what, I don't know."
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1 people find it helpful
T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Friendly hotel staff, breakfast has many choices, clean swimming pool, affordable price, very strategic location in the city center
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Nur A. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Increase the breakfast menu to make it more varied
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Staying at Fox is always a pleasure, but the check-in time is too long. We were supposed to get a room at 2:00 PM, but we only got one at 3:30 PM, and it wasn't what we requested. We wanted a non-smoking room, but we got a smoking room. Hopefully, check-in times will be more considerate, because we arrived at the hotel early in the morning and waited until 2:00 AM, but there was no room available.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff are all friendly and the service is fast. May Fox Gorontalo continue to be a success.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, It is with great pleasure that Fox Hotel Gorontalo extends its heartfelt gratitude for your choice to stay at our hotel. We are delighted that you were our guest, and we are confident that your stay was a memorable one. We recently received some excellent compliments from you, and we are deeply honored by your positive feedback. We are pleased to know that we were able to contribute to making your stay a memorable one. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Friendly service, strategic location close to the mall.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, It is with great pleasure that Fox Hotel Gorontalo extends its heartfelt gratitude for your choice to stay at our hotel. We are delighted that you were our guest, and we are confident that your stay was a memorable one. We recently received some excellent compliments from you, and we are deeply honored by your positive feedback. We are pleased to know that we were able to contribute to making your stay a memorable one. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager
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nailis s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff is friendly, hopefully in the future they can add more bellboy staff, change the telephone network because it doesn't connect.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear valued guest, this is the Fox Gorontalo Hotel extending our warmest greetings. On behalf of the entire staff of the Fox Gorontalo Hotel, we sincerely thank you for choosing our hotel. It has been an honor to serve you, and we hope you had a satisfying experience. We recently received positive feedback regarding the friendliness of our staff, and we will do our utmost to maintain this reputation and provide you with unforgettable memories. Furthermore, we sincerely apologize for the staff shortage and the inconvenience regarding our telephone service. We have reported these issues to the relevant departments and will strive to prevent them from recurring. Thank you once again for choosing the Fox Gorontalo Hotel. We look forward to welcoming you to our hotel again in the future. Thank you. Sincerely, The General Manager
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M***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly, the service is also good, the downside is that you can bring food but you will be charged hahaha
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your comments regarding our friendly staff. We strive to always provide the highest quality service to all our guests, and we believe your comfort is key to our continued success. We look forward to welcoming you back soon. Sincerely, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was very friendly, good service, good room, and good food. Thank you
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your experience of staying at our hotel. We are delighted to hear your feedback regarding our friendly staff, excellent service, wonderful rooms, and delicious food. We strive to always provide the highest quality service to all our guests, and we believe your comfort is the key to our continued success. We hope to welcome you back soon. Sincerely, The General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was very friendly, good service, good room, and good food. Thank you
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your experience of staying at our hotel. We are delighted to hear your feedback regarding our friendly staff, excellent service, wonderful rooms, and delicious food. We strive to always provide the highest quality service to all our guests, and we believe your comfort is the key to our continued success. We look forward to welcoming you back soon. Sincerely, The General Manager
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B***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The elevator is slow and the food variety is less. The rest is good.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, This is Columbia Fox Hotels. Thank you very much for your valuable feedback. Your stay at Columbia Fox Hotels is very important to us, and we regret that we were unable to meet your expectations. We apologize for any inconvenience caused. We take all our guests' feedback and requests very seriously and will do our best to resolve any issues. Please contact us if you have any further comments or suggestions. Your satisfaction is our top priority, and we will strive to improve the quality of our service. We hope to welcome you back in the future. Thank you for your valuable feedback. We will do our best to provide you with better service in the future. Thank you, General Manager.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very convenient because it is one stop shopping, close to everywhere
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, It is with great pleasure that Fox Hotel Gorontalo extends its heartfelt gratitude for your choice to stay at our hotel. We are delighted that you were our guest, and we are confident that your stay was a memorable one. We recently received some excellent compliments from you, and we are deeply honored by your positive feedback. We are pleased to know that we were able to contribute to making your stay a memorable one. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I arrived at the hotel around 10:00 PM and was greeted with a hassle-free check-in and the staff were quite friendly. When I arrived at my hotel room, I didn't have time to check the bathroom; instead, I immediately lay down on the bed. The room was quite spacious. The Wi-Fi was fast, and the Smart TV could stream YouTube and Netflix. However, when I wanted to take a shower, I realized that the toiletries were missing (I had tried looking for them but couldn't find them), and trying to call again was impossible because I was in a hurry.
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Accommodation's Reply
16 Apr 2026
Dear Guest, Fox Hotel Gorontalo, Thank you for sharing your experience with us. We are pleased to hear that your stay was smooth and that our team provided a friendly and efficient check-in service. We are also glad that you enjoyed your spacious room, high-speed Wi-Fi, and smart TV. However, we apologize for the inconvenience you experienced regarding the lack of toiletries in your room. This is certainly not our standard of service, and we are very sorry that it affected your comfort, especially in your urgent situation. We have informed our housekeeping team to address this issue immediately and to ensure it does not happen again in the future. If you return to stay with us again, please feel free to contact our front desk at any time, as we are always ready to assist you promptly. We greatly appreciate your feedback and look forward to welcoming you back for an even better experience. Sincerely, The Management Team, Fox Hotel Gorontalo
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews FOX Hotel Gorontalo

Traveloka (553)
Other sources (11)
9.0
Exceptional
From 553 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.7

Location

9.2

Service and Facilites

8.7

People often mention about FOX Hotel Gorontalo
All
Accessibility (54)
Distance to City Center (53)
Bedroom (53)
Staff Friendliness (50)
Ambiance (49)
Bathroom (49)
Room Space (37)
Hotel Area (37)
Surroundings (35)
Taste (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews FOX Hotel Gorontalo

Number of reviews per page
20
40
Customer reviews
N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Very comfortable and affordable hotel
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B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was very satisfied with my stay at the FOX Hotel Gorontalo. The hotel's strategic location is directly connected to a shopping center, making it easy for guests to shop and find food. My room was clean, comfortable, and fully equipped. The hotel staff was very friendly, polite, and responsive in assisting guests with all their needs. Hotel facilities, such as the swimming pool, fitness center, and restaurant, are well-maintained, adding to the comfort of your stay.
Read More
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very impressive, comfortable.
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W***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I requested a single bed but was given twin beds. Check-in was at 2:30 PM, but the room wasn't ready. The check-in time was 2:00 PM, but when I checked in at the hotel, the room wasn't ready for a single bed. The room should have been prepared before the guest arrived and had already booked. The rest of the service was very satisfactory. Best of luck to Hotel Fox 🥰
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent service, keep it up, may you have more success
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Novi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean hotel, comfortable room for resting.
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Ridwan h. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I often stay at Fox on weekends.
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RIFAI B.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
My sleep was disturbed, from above the room I heard "move the chair or what, I don't know."
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1 people find it helpful
T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Friendly hotel staff, breakfast has many choices, clean swimming pool, affordable price, very strategic location in the city center
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Nur A. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Increase the breakfast menu to make it more varied
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Staying at Fox is always a pleasure, but the check-in time is too long. We were supposed to get a room at 2:00 PM, but we only got one at 3:30 PM, and it wasn't what we requested. We wanted a non-smoking room, but we got a smoking room. Hopefully, check-in times will be more considerate, because we arrived at the hotel early in the morning and waited until 2:00 AM, but there was no room available.
Read More
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff are all friendly and the service is fast. May Fox Gorontalo continue to be a success.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, It is with great pleasure that Fox Hotel Gorontalo extends its heartfelt gratitude for your choice to stay at our hotel. We are delighted that you were our guest, and we are confident that your stay was a memorable one. We recently received some excellent compliments from you, and we are deeply honored by your positive feedback. We are pleased to know that we were able to contribute to making your stay a memorable one. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager
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M***d
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9.7
/10
Reviewed 8 week(s) ago
Friendly service, strategic location close to the mall.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, It is with great pleasure that Fox Hotel Gorontalo extends its heartfelt gratitude for your choice to stay at our hotel. We are delighted that you were our guest, and we are confident that your stay was a memorable one. We recently received some excellent compliments from you, and we are deeply honored by your positive feedback. We are pleased to know that we were able to contribute to making your stay a memorable one. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager
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nailis s.
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9.7
/10
Reviewed 8 week(s) ago
The staff is friendly, hopefully in the future they can add more bellboy staff, change the telephone network because it doesn't connect.
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Accommodation's Reply
05 May 2026
Dear valued guest, this is the Fox Gorontalo Hotel extending our warmest greetings. On behalf of the entire staff of the Fox Gorontalo Hotel, we sincerely thank you for choosing our hotel. It has been an honor to serve you, and we hope you had a satisfying experience. We recently received positive feedback regarding the friendliness of our staff, and we will do our utmost to maintain this reputation and provide you with unforgettable memories. Furthermore, we sincerely apologize for the staff shortage and the inconvenience regarding our telephone service. We have reported these issues to the relevant departments and will strive to prevent them from recurring. Thank you once again for choosing the Fox Gorontalo Hotel. We look forward to welcoming you to our hotel again in the future. Thank you. Sincerely, The General Manager
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M***n
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8.5
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly, the service is also good, the downside is that you can bring food but you will be charged hahaha
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your comments regarding our friendly staff. We strive to always provide the highest quality service to all our guests, and we believe your comfort is key to our continued success. We look forward to welcoming you back soon. Sincerely, General Manager
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A***a
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Business
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10.0
/10
Reviewed 9 week(s) ago
The staff was very friendly, good service, good room, and good food. Thank you
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your experience of staying at our hotel. We are delighted to hear your feedback regarding our friendly staff, excellent service, wonderful rooms, and delicious food. We strive to always provide the highest quality service to all our guests, and we believe your comfort is the key to our continued success. We hope to welcome you back soon. Sincerely, The General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was very friendly, good service, good room, and good food. Thank you
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Warm greetings from Fox Hotel Gorontalo. Thank you for taking the time to share your experience of staying at our hotel. We are delighted to hear your feedback regarding our friendly staff, excellent service, wonderful rooms, and delicious food. We strive to always provide the highest quality service to all our guests, and we believe your comfort is the key to our continued success. We look forward to welcoming you back soon. Sincerely, The General Manager
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B***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The elevator is slow and the food variety is less. The rest is good.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, This is Columbia Fox Hotels. Thank you very much for your valuable feedback. Your stay at Columbia Fox Hotels is very important to us, and we regret that we were unable to meet your expectations. We apologize for any inconvenience caused. We take all our guests' feedback and requests very seriously and will do our best to resolve any issues. Please contact us if you have any further comments or suggestions. Your satisfaction is our top priority, and we will strive to improve the quality of our service. We hope to welcome you back in the future. Thank you for your valuable feedback. We will do our best to provide you with better service in the future. Thank you, General Manager.
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Verified Traveler
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very convenient because it is one stop shopping, close to everywhere
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, It is with great pleasure that Fox Hotel Gorontalo extends its heartfelt gratitude for your choice to stay at our hotel. We are delighted that you were our guest, and we are confident that your stay was a memorable one. We recently received some excellent compliments from you, and we are deeply honored by your positive feedback. We are pleased to know that we were able to contribute to making your stay a memorable one. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I arrived at the hotel around 10:00 PM and was greeted with a hassle-free check-in and the staff were quite friendly. When I arrived at my hotel room, I didn't have time to check the bathroom; instead, I immediately lay down on the bed. The room was quite spacious. The Wi-Fi was fast, and the Smart TV could stream YouTube and Netflix. However, when I wanted to take a shower, I realized that the toiletries were missing (I had tried looking for them but couldn't find them), and trying to call again was impossible because I was in a hurry.
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Accommodation's Reply
16 Apr 2026
Dear Guest, Fox Hotel Gorontalo, Thank you for sharing your experience with us. We are pleased to hear that your stay was smooth and that our team provided a friendly and efficient check-in service. We are also glad that you enjoyed your spacious room, high-speed Wi-Fi, and smart TV. However, we apologize for the inconvenience you experienced regarding the lack of toiletries in your room. This is certainly not our standard of service, and we are very sorry that it affected your comfort, especially in your urgent situation. We have informed our housekeeping team to address this issue immediately and to ensure it does not happen again in the future. If you return to stay with us again, please feel free to contact our front desk at any time, as we are always ready to assist you promptly. We greatly appreciate your feedback and look forward to welcoming you back for an even better experience. Sincerely, The Management Team, Fox Hotel Gorontalo
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