8.1
非常好
來自 45 則評論
由旅行者提供於
清洁度

8.4

客房舒适度

8.3

餐食

8.6

地点

7.6

服务和设施

8.3

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旅行者評論 Menzel Ubud

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顾客评论
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
106 幾週前評論
Peacefull and very quite are, very recommendedfor couple.
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I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
106 幾週前評論
Located very secluded and it is really perfect for couple or escape holiday since it is very quite and nice athmosphere.
1 個人覺得它很有幫助
Phan B. L.
icon-origin-TRAVELOKA
6.0
/10
144 幾週前評論
Phòng không được như ảnh, dịch vụ kém
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lahudi k. k.
icon-origin-TRAVELOKA
8.5
/10
151 幾週前評論
Nyaman, suasana pedesaan, bersih. Harus lebih lama tinggal di Menzel, tentunya dengan harga yang lebih ekonomis.
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Dwi R.
icon-origin-TRAVELOKA
5.8
/10
166 幾週前評論
Ac is not working they need 3hour to fix it and its already 10pm. I pay the room for nothing. They give solution to us to move to the lower price room because other room are full. Very bad experience for me and my family.
1 個人覺得它很有幫助
Accommodation's Reply
18 Oct 2022
尊敬的Dwi女士, Menzel Ubud酒店向您致以最诚挚的问候! 我们谨代表Menzel Ubud酒店管理层,就您在入住期间遇到的不便向您致以歉意。 您的评论我们已仔细记录,并已指示相关部门认真听取您的建议,确保类似情况不再发生。 再次感谢您的理解和关注,我们期待着再次为您在Menzel Ubud酒店服务。 此致, ING Ardhana 集团 总经理
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Anak A. G. A.
icon-origin-TRAVELOKA
9.7
/10
168 幾週前評論
Villa nya bagus, suasana hening, viewnya juga bagus. Cocok buat healing atau honeymoon, keren lah pokoknya 👍.
2 個人覺得它很有幫助
Melania Y. c. D.
icon-origin-TRAVELOKA
9.4
/10
169 幾週前評論
Keren banget viewnya 👍 staffnya ramah, makanan enak.
1 個人覺得它很有幫助
Hui S.
icon-origin-TRAVELOKA
5.7
/10
180 幾週前評論
Bad location and the rode is very hard to drive, the room is small, uncomfortable, smelly and when we go there no more terrace.
1 個人覺得它很有幫助
Accommodation's Reply
30 Jun 2022
尊敬的Hui先生/女士: Menzel Ubud 酒店向您致以最诚挚的问候 谨代表 Menzel Ubud 酒店管理层,我们谨借此机会对您入住期间遇到的不便深表歉意。 我们已仔细听取您的意见,并将更加重视您的建议,确保类似情况不再发生。 再次感谢您的理解和关注,我们期待着再次为您在 Menzel Ubud 酒店服务。 此致, ING Ardhana 公司 总经理
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Neny
icon-origin-TRAVELOKA
6.3
/10
186 幾週前評論
Kamar saya dapat tidak ada TV nya, saya tanyakan katanya saya kebagian kamar yang TV nya sedang diperbaiki. Dan itu tidak ada pemberitahuan sebelumnya dan kalau tidak ditanyakan juga diam saja. Apakah karena saya pesan via aplikasi sehingga kurang prioritas? Sebenarnya view bagus buat healing, cuman kalu malam hiburan cuman TV pun tidak ada.
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5 個人覺得它很有幫助
sherli k. s.
icon-origin-TRAVELOKA
6.0
/10
187 幾週前評論
Tau hotel ini sebenernya dari kk ipar yang kenal dengan owner nya. Sebenarnya ga' nyangka aja sih fasilitasnya gini. Ini type kamar deluxe katanya. Posisi kamar di atas dan harus naik tangga. Sebenernya worry juga karena bawa balita. Katanya deluxe yang di bawah udah full. Pas masuk kamar sedikit shock karena sebelumnya nginap di hotel yang harganya sama tp fasilitas bintang 4. Trus waktu suami bilang "ini ga' ada tv?". Saya langsung shock!. Pas ke bawah tanya ke reseptionist, jawabannya bikin kaget, "iya Bu, ga' ada tv karena pandemic jadi nya tv semua rusak, jadinya kita ga' pake tv, hanya ada 2 type kamar aja yang pake tv. Sebenarnya kalo difikir-difikir, ga' ada hubungannya sih, hotel lain juga kena dampak pandemic, tp ga' ada tuh mereka menghilangkan fasilitas layaknya sebuah hotel. Singkat cerita, besok paginya pas kita mau check out, kebetulan kita masukin barang-barang dulu ke mobil, tp pas lagi mau ke mobil, mbak-mbak reseptionistnya bilang, "ibu. Ibu. Mau kemana? Udah check out belum? Mbaknya dengan muka panik seolah-seolah kita mau main pergi aja!. Ya kali Mbak!. Saya langsung bilang kita mau check out tp lagi beres-beres barang ke mobil Mbak dan kita juga belum breakfast. Setelah selesai beres-beres, kita ke resto untuk breakfast. Dan. Pas disodorin menu breakfast, kita orderlah 1 nasi goreng, 1 mie goreng, 1 omlet. Eeqhh Mbak nya langsung bilang "maaf Bu, cuma dapet 2 untuk breakfast. Langsung shock lagi dong, Hah? Koq bisa? Jelas-jelas di aplikasi saya pilih 2 dewasa dan 1 anak. Dan ditulis kalo anak tidak dikenakan biaya tambahan. Mbaknya tetap kekeh cuma dapet 2 untuk breakfast. Dan dia tanya ke mbak-mbak di reseptionist, jawabannya " dapet 2, masa nulisnya 2 dewasa 1 anak?". Karena saya dengar tuh mbak-mbak ngomong gitu, saya samperinlah tuh mbak-mbak dan saya kasih liat. Mbaknya dengan muka ga' enak langsung bilang "bentar ya Bu, saya tanya dulu. Saya dan suami udah emosi, tp yasudahla ya. Sabar aja. Akhirnya setelah menunggu, mbaknya bilang "iya Bu, dapet untuk 2 dewasa dan 1 anak-anak. Setelah saya order dan makanannya datang, lagi-lagi shock karena porsinya sedikit banget. Memang sih breakfast. Tp saya bandingkan dengan hotel yang ada di ubud yang sebelumnya saya tempatin. Hotel ini lokasinya masuk ke dalam dan jalannya jelek banget. O iya, dimintain deposit 100ribu juga. Agak aneh sih dimintain deposit. Sekian cerita pengalaman menginap di sini. Next lebih diperhatikan lagi servicenya dan petugas-petugasnya diberi pelatihan tentang service excellence. Perbaiki lagi fasilitasnya.
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8 個人覺得它很有幫助
Accommodation's Reply
22 May 2022
尊敬的Sherli女士: 感谢您入住Menzel Ubud酒店。 如果您入住期间,我们的设施和服务未能达到您的期望,我们深感抱歉。 我们也非常感谢您提供的建议和反馈,我们将参考这些建议和反馈,以便在未来改进我们的服务。 此致, Susan Menzel Ubud
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Ira L.
icon-origin-TRAVELOKA
6.0
/10
195 幾週前評論
Ada deposit lagi uang, dengan alasan kuatir jika ada yang rusak. Tidak ada late check out, padahal hotel tidak ramai juga saat itu.
6 個人覺得它很有幫助
Chyntia S. Z.
icon-origin-TRAVELOKA
10.0
/10
196 幾週前評論
The place is really nice! Enjoyed it very much! The staff are so kind and friendly, also very helpful! And the nasi goreng is really good! A very nice place to calm the mind and body.
1 個人覺得它很有幫助
wulan
icon-origin-TRAVELOKA
10.0
/10
211 幾週前評論
Wajib banget nginep di menzel kalau ke ubud suasanya tenang banget.
1 個人覺得它很有幫助
Dinar K.
icon-origin-TRAVELOKA
9.7
/10
219 幾週前評論
Sip alami banget, bikin tenang n relax.
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Desi A.
icon-origin-TRAVELOKA
10.0
/10
256 幾週前評論
Tempatnya bagus dan nyaman banget.
3 個人覺得它很有幫助
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Meidel M.
icon-origin-TRAVELOKA
5.9
/10
257 幾週前評論
Jalannya sempit sekali dan mobil susah masuk pas check-in kalau bawa anak sendiri 8 tahuh di charge 1 orang tambahan uang setelah di charge tidak di kasih extra bed selama di bali hanya ini hotel yang bawa anak di charge parah tidak recommend lah pokoknya.
12 個人覺得它很有幫助
Adiguna B.
icon-浪漫
浪漫
icon-origin-TRAVELOKA
5.2
/10
308 幾週前評論
I am writing an honest review hopefully the management can learn something from it. The place has potential. But it seems the management does not understand what comfort means. The hotel is situated in the center of a rice field, not a walking distance to the center of road/shops. The path leading there is quite long and unpaved. You should get a motorcycle as quickly as possible. Since we did not have motorbike, it was very bothersome to go out. We decided to have dinner here, it is very overpriced. The place is beautiful, scenic with rice field in the center. We booked an ethnic vila overlooking the rice field with a spa pool, however we were shown another vila in a corner which is quite dark and scary. We said that this is not the room we ordered, and after some time we were finally given our room. At this point I felt rather odd. When we entered our room (ethnic) something just feel wrong. It seems like they have not cleaned it properly. Our wooden “villa” has gecko dung scattered on the floor (geckos must have lived on the high rising roof without ceiling) the spa pool which we were looking forward too was also stained with gecko dung. There is a gap on the bottom of the wooden door which cannot be closed and Im pretty sure all kind of insects can crawl in at night. At one point of time in the night a centipede was in our bathroom. Our television is off centered so from the bed one of the bed pole is blocking the view. What I find very excruciating is that the whole room is very dimly lit. There is no central lighting which makes the atmosphere very heavy and made both me and my wife very anxious thus we couldn't sleep. When we had dinner the whole hotel was also very dark. During our stay there there was a blackout for 3 hours at night. With the AC off, we could hear all kind of bugs and mouse sounds. Why is there no back up generator for an expensive hotel such as this? Our room cost Rp1,400,000. In the morning breakfast was okay, the bread was good. Staying here felt like a horror movie. During the day, everything is bright and beautiful. When night falls, it was horrifying (mostly due to lack of lighting). Initially we booked 2 nights. After the first night we escaped out of this place (of course they didn't give us refund). The whole vibe is just creepy. In addition, people pay good money to your hotel and they expect that much. I feel it was totally not worth the price.
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5 個人覺得它很有幫助
Accommodation's Reply
04 Feb 2020
尊敬的 Adiguna 先生/女士, Menzel Ubud 向您致以最诚挚的问候。 感谢您抽出时间提出建设性反馈。对于您未能在入住期间提供最佳的服务和产品,我们深感抱歉。我们承诺将采取必要措施,避免类似事件再次发生,尤其是在如何管理运营以及为所有客户提供平等优质的服务方面。 我们相信我们能够做出适当的改进,并真诚希望您再次光临,以证明我们在未来的工作中能够做得更好。 谢谢,并致以最诚挚的问候, Dewa Darma 公司总经理 Natya Hospitality
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Vonny K.
icon-家庭
家庭
icon-origin-TRAVELOKA
9.7
/10
309 幾週前評論
Tempatnya dan kamarnya bagus banget. Konsep hotelnya keren. 1 villa isi 3 bedroom plus pool private terus viewnya padi padian. Ingin kurang akses menuju hotelnya, kita datangnya malam, agak kaget waktu tahu aksesnya masuk gang, lewatin jalan persawahan dan kali kecil. Untuk lokasi sebenarnya cukup centre. Ingun akses masuknya saja yang harus dibenahi. So far menyenangkan sekali menginap dj menzel Ubud.
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14 個人覺得它很有幫助
Accommodation's Reply
28 Jan 2020
亲爱的 Vonny, Menzel Ubud 向您问好 感谢您的热情评价,很高兴收到您的来信。 我们很高兴您对我们的服务感到满意。您的称赞将是我们持续改进和提升服务与品质的动力。 我们希望下次您再次光临,欢迎随时联系我们,获取最佳优惠。 此致, Susana Menzel Ubud
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Rida
icon-浪漫
浪漫
icon-origin-TRAVELOKA
8.4
/10
316 幾週前評論
I was stayed in menzel ubud for 4d3n as a honeymoon couple. it was beautiful and peaceful villa. 2nd day I had issue with tokek (lizard) inside my room however there are 2 guys came and help us (very appreciate). Unfortunately even though I have mentioned when I made a booking as a honeymoon couple but there is nothing special arrangement in the room. or just because I have made a booking to the third party so there's no arrangement for honeymoon? but so far was good. Thank you.
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6 個人覺得它很有幫助
Accommodation's Reply
11 Dec 2019
尊敬的 Rida 女士: Menzel Ubud 向您问好。 感谢您的热情评价。 我们很高兴您对 Menzel Ubud 的服务和设施感到满意。 对于您入住期间没有安排蜜月旅行,我们深表歉意。我核对您的预订确认信息后,发现其中没有注明蜜月旅行的信息。 欢迎随时联系我们,安排您在 Menzel 的后续假期。 此致, Susana Menzel Ubud
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