Dear Mr. Roberto S, Thank you for sharing your kind feedback. We’re delighted to know that you enjoyed your stay and found our location and spacious accommodation convenient for your needs around BSD. We truly appreciate your recommendation and look forward to welcoming you back soon. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for sharing your wonderful feedback! We’re delighted to know you had a comfortable stay and enjoyed our convenient access to the mall as well as the family-friendly swimming pool. Your satisfaction means a lot to us, and we hope to welcome you and your family back soon for another pleasant stay at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you so much for your amazing review! We’re thrilled to know that you had a great experience and enjoyed our complete in-room facilities, including the kitchen area. It truly means a lot to be recognized as one of the best in our class. We look forward to welcoming you back soon for another pleasant stay at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you very much for sharing your experience with us. We’re delighted to hear that you appreciated the service from our friendly staff and enjoyed the complimentary dinner as compensation. We sincerely apologize for the room adjustment, and we’re glad that you were still pleased with the replacement room and our dining offerings. Your kind feedback truly motivates us to keep improving and providing the best experience for all our guests. We hope to welcome you and your family back soon at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for your kind words! We’re delighted to know that you found our hotel a comfortable place for your staycation. Your satisfaction is our greatest reward, and we truly appreciate your support. We look forward to welcoming you back soon for another relaxing and enjoyable stay at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for sharing your wonderful experience! We’re very glad to know that you had such a pleasant stay with us and enjoyed the variety of culinary options around the hotel. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the friendliness of our reception team as well as the warm service at Arooma Breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back again soon for another pleasant stay at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for sharing your positive experience with us. We’re so glad to know that you had a comfortable stay and found our in-room facilities — including the spacious fridge and complete kitchen set — helpful during your stay. It’s wonderful to hear that our convenient location near Cartenz Mall also added to your enjoyable moments. We truly appreciate your kind words and look forward to welcoming you back soon for another pleasant stay at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for your kind words! We’re delighted to know you had a great time staying with us at Herloom Hotel & Residence BSD. Your satisfaction is our top priority, and we can’t wait to welcome you back for another memorable stay. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for sharing your wonderful feedback! We’re so glad to hear you had a perfect staycation at Herloom Hotel & Residence BSD. It’s always our pleasure to make your experience enjoyable and memorable. Looking forward to welcoming you again soon! Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for sharing your experience staying at Herloom Hotel & Residence BSD. We are very pleased that you were impressed with the design of our rooms and lobby area. We apologize for any inconvenience you may have experienced regarding the smell in the room, hot water and the variety of breakfast menu. Your feedback is very valuable for improving the quality of our facilities and services in the future. We sincerely hope to welcome you and your family back again for an even more comfortable and satisfying experience. Best regards, Yunindra Hardino, Rooms Manager, Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for taking the time to write a positive review regarding your stay at Herloom Hotel & Residence BSD. We are very glad that you felt comfortable with the cleanliness of our rooms and the facilities provided. We will continue to strive to maintain and improve the quality of our services to ensure that every visit is a memorable one. Best regards, Yunindra Hardino, Rooms Manager, Herloom Hotel & Residence BSD

Thank you for sharing your review and experience at Herloom Hotel & Residence BSD. We apologize for the inconvenience caused by not being able to host the bubble party during your stay. This activity is only available during certain times. We will inform you more details later. Thank you for your understanding. Thank you, Yunindra Hardino, Accommodation Manager at Herloom Hotel & Residence BSD

Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you and your family enjoyed your stay at Hurroma Hotel & Residence BSD, especially the comfort of our spacious rooms and well-equipped kitchens. We will continue to strive to provide a comfortable and enjoyable stay for your family. We look forward to welcoming you back soon. Best regards, Yuntra Hardino Residential Manager Hurroma Hotel & Residence BSD

Dear Mr. Ivan, Thank you for your review and compliments. We are glad to know that your check-in process went smoothly with the help of Mr. Deni. Positive feedback like this means a lot to us and it motivates our Herloom Hotel & Residence BSD team to continue providing the best service to all our guests. We hope to welcome you back soon. Best regards, Yuntra Hardino, Property Manager

Dear Ladies/Gentlemen, Thank you for your short but meaningful review. We are so glad that you felt comfortable and received a warm welcome from our team at Herloom Hotel & Residence BSD. We will continue to strive to provide the best service to make your stay a memorable one. Best regards, Yunindra Hardino, Accommodation Manager, Herloom Hotel & Residence BSD

Dear Yudi H, thank you for your positive review and compliments about Herloom Hotel & Residence BSD. We are delighted that you had a pleasant and comfortable stay. We are also grateful that you enjoyed the family-friendly atmosphere. We will continue to provide you with the best experience on your next visit. Sincerely, Yunindra Hardino, Accommodation Manager, Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for taking the time to share your experience at Herloom Hotel & Residence BSD. We are very pleased that you enjoyed your overall experience. However, we apologize for any inconvenience caused during check-in. Your feedback is important to us and our team will work hard to improve our efficiency to make check-in faster and easier in the future. We look forward to welcoming you back with an even better experience. Best regards, Yunindra Hardino, Property Manager, Herloom Hotel & Residence BSD

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Herloom Hotel & Residence BSD. We truly appreciate your honesty, as it helps us identify areas for improvement. We sincerely apologize if your first impression during check-in did not fully meet your expectations. Your comments regarding the attentiveness and hospitality of our Front Office team have been shared with the respective department for immediate review and training purposes. Providing a warm and proactive welcome to all our guests is something we continually strive for. We hope to have another opportunity to serve you better and deliver the genuine hospitality that Herloom Hotel & Residence BSD is known for. Warm regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD