冲浪天堂海滩酒店

Big room Nice view with surfers paradise Very relax when looking at a big sea But the facilities are a little bit old

Room is too old and not acceptable! Specially the washroom! I don’t recommend this hotel! Online photos did not show the real situation of the room!It’s fake.

非常好，靠近海边，可以享受非常好的景色

Good

beautiful view

酒店前台每天9点到17点才有人！而且不提供house keeping 服务，都要自己打扫，定的时候应该提前提醒客人这是自助打扫的客房！而且多要一条浴巾要2美金！房间干净程度一般，沙发下面还有上一个客人的垃圾！

Stay 8 days but not at least one cleaning date . WiFi only can used 6days . Staff not friendly , no smile , no services

The hotel is cheap for its good location and views. It is easy to reach the beach and the shopping centre. The guard is friendly and helpful. However, the positives cannot compensate for the negatives. I shall start by mentioning the parking. First, the garage is inconvenient as lifts only reach the first level. Secondly, parking there is difficult. Countless pillars are placed on some utterly ridiculous positions. The garage also has a layout of a maze, making navigating in the garage difficult. Then it is the interior. All furniture except the air-con and the TV looks like it is from the eighties. Yet the interior would not create any nostalgic feeling as it is not properly maintained. The janitors seem not doing their jobs too. The bathroom floor is sticky. Cockroaches are hanging around in the bathroom. They even have a dead companion inside the cupboard. Lastly, the electrical appliances are not functioning properly. There is the fridge that would not cool anything, a TV remote that cannot control the TV, and a water boiler that would not stop boiling. The remotes in the room happen to have their battery covers lost, but the hotel decided that it would be good to just replace the lost covers with yellow tapes. To conclude, the apartment is not a good place to stay, especially for a long period. And please do not trust the pictures on the website. The reality is far different from the pictures.

接待處由8:30am to 5pm. 过咗下午5点關門。無人可詢問。第—晩睡房無冷氣，客廳电視無遥控器。第2天派人修理，冷氣開咗不能off. 因為末遥控器。我加住1晚共住3晩沒人來清潔，執房，換毛巾。

大堂竟然會關門，無人安排check in，要打電話給酒店，再按指示去爆夾萬取鎖鑰，真是第一次遇見。 晚上無職員，想要多張被，職員call人回來，算是好服務。不過，一間晚上無人當值的酒店，太異常。 電話、風筒，都是壞的！ 停車場很窄，泊車有難度。 好的方面，位置一流 廚房有齊爐具和煮食工具，可以買餸煮食，不錯

King size bad is just combine with 2 single bed, and I can feel the spring, very uncomfortable

飯店人員服務很棒,但飯店的押金退還時間有點長

All furtuniture are very old. sofa are borken and not clean enough. overall not tide enough. the front desk girl is too rude and not polite to customer. i will not come back stay this resort again. my 2 little boys felt not happy to stay there.

Our Noy issue was there were no block out curtains in the room and you could see other guests on the balcony sun baking which in turn they could see us

Very dated accommodation. May have been good once but we are no longer in the 1970’s. This place needs significant money invested into it to bring it up to standard

View was amazing from our room

Too many dogs in the building

For the most part, I was pretty upset with the staff and the room. The first room they gave me smelled disgusting and it was like a fungus/mold smell. I went and told the front desk this and they showed me two more rooms. One room smelled clean, but the hallway smelt heavily like cigarette smoke. The second room they showed me, the hallway smelled nice, but the room smelt bad. I ended up choosing the 2nd room they showed me. It was not up to par and I found multiple cockroaches in the room. When I let the front desk know about this, her reply was: “it’s pretty common here in Australia and they get it sprayed every 3 months, but they can’t catch everything.” Last time I checked, cockroaches in hotels aren’t a normal occurrence regardless of what part of the world you’re in. I also had to take my own trash out which was weird.

Very helpful in reception if you need assistance with anything

Room wasn't clean, didn't have a king size bed even though it stayed we would and we got locked out of our unit in the pouring rain for 2 hrs