InterContinental Hotels MELBOURNE by IHG, an IHG Hotel

Old buildung without hot water, broken curtain, broken mattress and without double layer window heard everything loud & clear on street especially morning dump truck and tram

Everything was great except waited for more than 1 hour after checking time 3pm.

During my stay, the room service responsive is slow and often been missed. Also, during the stay we’ve minor rashes and spreading slowly. When we checked out and way home to see doctors it’s confirmed lice bite it’s all over my daughters both feets and arm and also my thigh. It’s a huge disappointment towards a 5 star hotel in melbs disregard everything we still curing for the aftermath of the damage

因為在市中心，所以選擇此旅館。一切都不錯，就只有電梯剛好在CHECK OUT時壞了，早餐有點單調。

They allow us to early check in at 10am and we really appreciate it because we are exhausted at that time.

酒店離車站大約十分鐘步程。某些酒店房間有露台。

good location even though the room is a bit old....

ok

Making up room service unsatisfactory. Bath room water pressure too low. Breakfast food variety too little. No reasonable view from the room.

Friendly staff

Everything was great and we especially liked the fact there was a speedy checkout option

I have been charged by your platform as well as the hotel. This is not professional.

Staff sensational.

Great family room and the service was exceptional! Highly recommend.

Great Hotel close to shops great staff

Aaron at front desk was very helpful. Rooms were very clean. Beds were very comfortable.

Loved the room. The desk was excellent and the bathroom was modern and beautiful.

Très belle chambre. Lounge premium très utile.

My room was not made up, nor was my mini bar restocked after request. my room had neither milk nor a teaspoon My a la carte breakfast was cold. I was charged for 'complementary printing' Each time I communicated, I was met with justification rather then corrective action

I always stay here whenever I am in Melbourne. A great quality hotel in a really good location. Rooms are great and the breakfast buffet is of high quality. Having said that, having one person on reception on a Friday evening which is a key check in time meant a longer than acceptable wait for a 5 star property of this calibre. The hotel was extra busy due to the football finals… the breakfast staff struggled a little with keeping the food options stocked. While disappointing neither of these would stop me from staying there again.