曼特拉杰拉尔顿酒店

Grossly overpriced accommodation for the conditions of the unit which were unacceptable. Unclean and appliances not working. Receptionist offered no help when we complained about the TV and cooker not working. Terrible experience and would never stay here again and we strongly recommend others not to stay here.

Was a bit disappointed with my stay here. Room was old and bit dated. We still had rubbish in the rooms from previous attendance. Shower had zero pressure, had to splash the water on me with a hand.

Great View over the Marina and perfect view for the Sunset!

Very central, just tired, needed painting and cleaning, especially windows. But the staff were very friendly and helpful

Not great at all. Property dirty and not well maintained. Floors sticky, shower screens calcified and rusted, furniture broken and old cigarette smell to the property. We walked in the door and walked straight out! Didn't even stay the night.

3 bedroom for the family. It was comfortable, quiet, safe, and had all amenities and conveniences close by.

Great Location property needs a Spring Clean

Paid top dollar and got the 2 bedroom Apartment only to find it was very dusty and smelled mouldy, the stove also did not work so I was not able to make any of my own food for the entire stay.

Unfortunately the advertising of this accommodation is very deceiving. The images you see in the ad does not show you the old part of the Hotel as well. The room we had was old and not well kept. It smelled of wet dog and the shower head was absolutely atrocious with little to no pressure at all. This place is not to Mantra standard and was a real disappointment. Will not be staying here ever again unless we can guarantee to stay in the newer part overlooking the water as in the pictures.

The check in staff had my room ready by 1230, due to my early arrival and were very accommodating. The view of the ocean, priceless.

Pleasant

The 2 bedroom 2 bathroom unit I stayed is in good condition, spacious and clean. But the staff, from check in, dining through check out... may need more training as any of them cannot answer guest's stardard queries, example : member's benefit, check out time, extra charge even early check out at 8:45am. Staffs at the restaurant also cannot response to queries, like what is the fish / soup of the day, or how many pieces of nugget in a dish etc. They would first to answer "i don't know" immediately, until we insisted to check with the chef.

Central location

Upon checkin room was untidy bed not made properly sheets dirty... complained and immediatly received free upgrade and late check out so hotel staff were great, roim end up being amazing thanks mantra

The property is in a fabulous location and is great, but sadly the owner of the unit we were staying in has NOT kept up the maintenance. This is not the responsibility of Mantra, they only service and organize the accommodation. Despite this, the cleanliness of the apartment was good, although there were stains on the carpet and a serious water leak from the main bedroom window causing dripping all night and wet carpet near it. Mantra advised they were contacting the owners.

Cleaning was not up to standard considering I paid for a premium property. Every member of my family was left with bronchitis and extreme sinus infection due to the excessively dusty surfaces through majority of the property The spa pool smelt like mould and algae and had insufficient amount of chloride added to the water to be at a safe swimmable status The mantra name has been tainted in comparison to the excellent namesakes nationwide.Try to avoid staying here if you can help it

Easy check in. Secure parking. Not sure it was great value for the price but did the job. Rooms clean but tired, especially bathroom. Room was roadside so a bit of noise from passing cars and pedestrians. Foxtel did not seem to be available as advertised and couch not particularly comfortable.

Convenient location and nice view of the marina. Good restaurant at the premises for seafood.

We were told at check in that the apartment we booked would have a water view, but upon getting there, we were overlooking a carpark. Staff need to get their rooms correct before mentioning this to guests

The bed was terrible. Barely slept a wink. Time to replace it