Novotel Melbourne on Collins

Convenient location. Staff was very nice. We stored our luggage at the concierge after check out but came back a couple of times to repack the stuff. But the staff had no complaints and greeted us every time with smiles. Love their services.

Horrible, very dirty and dusty. Bedside lamps are both not working, the air-con was super noisy. And cleaning status is unsatisfactory

ㄧ切都不錯，美中不足就是隔音差，隔壁早上6點多就開戰，無法入眠很無奈

Best location, and convenient to anywhere. Clean and spacious. Would love to come back next time.

Perfect location where it is very convenient for getting either trams or trains as well as shopping. The hotel staff were nice and helpful. I had dinner meals twice at the hotel restaurant which provided quality food.

Good location that is so near to the Central Station and many shopping malls around.

We didn’t plan on using the pool and spa but being told they were under construction after paying for the room and not refundable on the wotif site was false advertising. Issues with the lifts are annoying and the views aren’t great. But is in a very convenient location

Very quiet, great beds and pillows!

Great stay, staff were very helpful and polite. Convenient as it’s directly ontop of the shops

Loved the atmosphere. Perfect for a woman travelling alone. Easy access to public transport and food and shopping. Lovely staff.

Better lighting in bathroom would be nice.

Buffet breakfast was the highlight Room was spacious and clean however one of the bedside lamp was missing and i couldn't adjust the temperature in the room which and the room was overheated at night

Great location, lovely staff. The concierge was so helpful. I will book in again when I travel to Melbourne

Lifts Service cant be this bad! I understand there are plans of renovating it, but this is way too hard to put up with - waiting for a long time everytime!

Location great but lifts were broken

Kid friendly

The elevators wasn’t working 2 days out of 4 from concierge to reception and out of the main 3 elevators only one was working every day. This caused a nightmare checking out. Apart from that it’s a good location

Buffet was busy and under stocked rooms where worn

Staff were very helpful and allowed me to change rooms tobe nearer to the lifts.

It’s a tired old hotel! We have stayed here for many years, almost 30 years and it feels that old.